*ALL* Speed Upgrade Discussion In Here Please (Part 2)

[scrotnig]

Originally Posted by Horace

I won't be suprised if a lot of people leave the highest tier

Possibly. remains to be seen.

and probably the service as a whole

No! The vast majority of users aren't remotely bothered. Once again, you're taking your own situation and assuming it applies to every other user.

According to the Adslguide poll of 15,000 people only 10% of users use less than 1gig/day..strange considering what gets regularly quoted here. Maybe 13,000 people were lying in the poll.

Again, no! The users of ADSL guide, like here, are generally highly net savvy, high usage internet users. So it's no great surprise to learn that most of them use more than 1gb per day. Yet again, such users represent a tiny, tiny, tiny fraction of a particular ISP's user base as a whole.

I don't know why people seem unable to accept this when it's quoted as hard fact by people who would know.

Can people PLEASE try to understand that the vast majority of ntl's broadband customers are just about ok with websites and email? They don't even know what things like webforums actually are. Most people's use of the internet is far far different to the use by people on here.

[Horace]

But it isn't my situation at all, I rarely breach 1gig/day but do once or twice a month. I got the "grab all you can" bit out of my system years ago. Most of my usage is this and the speed cap thread :P.

[scrotnig]

Originally Posted by Horace

But it isn't my situation at all, I rarely breach 1gig/day but do once or twice a month. I got the "grab all you can" bit out of my system years ago. Most of my usage is this and the speed cap thread :P.

Well I can understand that.

In the interests of fairness, I call upon ntl to exempt usage caused by viewing the speed and cap threads on Cableforum.

[jfknight]

I just hope they plan the upgrades better this time.

Last time we had a bandwidth upgrade back in August, NTL managed to cut off my *Business* Internet service for 6 days, due to sheer lack of planning and internal communication on their part!

Apart from being given just 48 hours notice (and in peak holiday season) of the outage to migrate the circuits, information as to exactly what would be affected was seriously lacking. For example the fact that the IP address ranges were all changing.

For those of us with static IP addresses, this change in IP address ranges meant not only that things like VPN's needed reconfiguring, but also that Cable Modems had to be de-registered and re-registered to pick up the "new" static IP's. Unfortunately neither 1st or 2nd line support seemed to be aware at the time that the "autoreg" site was down for an extended period of planned work at the same time they were rolling these bandwidth upgrades. This meant that if you got de-registered, you were unable to re-register the CM and there was no alternative or manual means of doing it. This happened to me, and the inconvenience of reconfiguring VPN links and other affected systems paled into insignificance given that I was completely cut off for the best part of a week. The technician I spoke to on 1st line agreed with me that it was unacceptable for a business service and said he would raise an internal complaint.

I also raised an official complaint, which was totally ignored despite being sent several times via fax, email and registered post. I finally had a response last February after OTELO intervened.

As I say, hopefully this migration will be better thought out.

Originally Posted by Chrysalis

Dunno where the 40% came from that number was from somewhere, but 6% was obviously enough to make them revert.

Now I await for the vultures to come in on this mistake and claim everything I say is wrong.

You say you dont know where the 40% statement was from, well look HERE

I will get the name of the norway isp the next time I speak to my friend, although they lost 40%, it doesnt mean I said NTL will lose 40% it was meant to show what can happen when drastic changes are made.

Have posted a link to all of what you said. Dont want it said i changed your words or was selective .

I will remove the British Gas stuff as it's been done to death i think

[scrotnig]

Originally Posted by jfknight

I just hope they plan the upgrades better this time.

Last time we had a bandwidth upgrade back in August, NTL managed to cut off my *Business* Internet service for 6 days, due to sheer lack of planning and internal communication on their part!

Apart from being given just 48 hours notice (and in peak holiday season) of the outage to migrate the circuits, information as to exactly what would be affected was seriously lacking. For example the fact that the IP address ranges were all changing.

For those of us with static IP addresses, this change in IP address ranges meant not only that things like VPN's needed reconfiguring, but also that Cable Modems had to be de-registered and re-registered to pick up the "new" static IP's. Unfortunately neither 1st or 2nd line support seemed to be aware at the time that the "autoreg" site was down for an extended period of planned work at the same time they were rolling these bandwidth upgrades. This meant that if you got de-registered, you were unable to re-register the CM and there was no alternative or manual means of doing it. This happened to me, and the inconvenience of reconfiguring VPN links and other affected systems paled into insignificance given that I was completely cut off for the best part of a week. The technician I spoke to on 1st line agreed with me that it was unacceptable for a business service and said he would raise an internal complaint.

I also raised an official complaint, which was totally ignored despite being sent several times via fax, email and registered post. I finally had a response last February after OTELO intervened.

As I say, hopefully this migration will be better thought out.

All of the above is totally unacceptable and an utter disgrace. You have a business connection, exactly what did they think you were supposed to do?

I hope you were suitably recompensed. The hwole point of having a business connection is that you should be able to rely on it to a reasonable degree to support your business. Some faults may be unavoidable, but total incompetence is completely avoidable.

[zer0]

"1Mb - £17.99 †“ 3GB per month"
on which planet??

i just hope my pace STB gets switched asap

[ian@huth]

Originally Posted by Chrysalis

Dunno where the 40% came from that number was from somewhere, but 6% was obviously enough to make them revert.

Now I await for the vultures to come in on this mistake and claim everything I say is wrong.

Telenor in Norway is very similar to BT in the UK. Mainly a fixed line and mobile telephone provider with other interests, particularly ADSL broadband and dial-up internet. They lost market share in 2003 just as BT are losing it here. Telenor statistics show:

ADSL retail market share % Q4 2002 - 67% Q4 2003 - 61%

Average residential revenue per user 2002 - 114 NOK 2003 - 158 NOK

Total revenue residential internet 2002 - 861,000,000 NOK 2003 - 1,116,000,000 NOK

During 2003 ADSL penetration increased from 9% to 17%

80% ADSL subscription growth in 2003

45% of ADSL customers volume capped at start of 2003, 84% at end of year

Now where did that loss of 40% of its customers come from?

Can you explain your statement " 6% was obviously enough to make them revert." Revert to what?

Customer numbers nearly doubled during 2003 with customers paying more for their services and having more capping.


EDIT: All the above figures relate just to the internet side of Telenor.

Originally Posted by Chrysalis

HAHA

1 - ADSL isnt available in all cable areas
2 - Some landlords dont allow BT
3 - It needs a BT line might be restricted by parents etc.

Thank you Chrysalis - that reply has just made my day - I think it's probably the funniest post I have seen this week.

[Foo Fighter]

Originally Posted by zer0

i just hope my pace STB gets switched asap

good luck they swopped mine for another pace for no reason cause they have no sammys. Gonna have to ring up again to get them to come round and swop the stb again and if they have no sammys in the van they just give you another pace stb so they get paid for the job :/

[Chrysalis]

Originally Posted by scrotnig

Are you for real?
1) Cable isn't available in all ADSL areas either.

2) NTL have a monopoly because some landlords won't allow BT to be installed? But wait! Some landlords won't allow ntl to be installed as well!

3) Might be restricted by parents? I see, so ntl should have their ability to compete restricted by monopolies regulations on the grounds that someone's parents won't allow a competing service to be installed? Like I said earlier, you don't half talk some pure unadulterated crap.

Were you drunk when you wrote that post, since I cannot believe you're actually serious about it.

This was in response to neal saying its easy to switch to adsl nothing to do with local monopoly, BT have no monopoly since there are dozens of adsl isp's.
__________________

Originally Posted by Neil

& Vice Versa.


That is just pure, 100% garbage, & by posting such weak replies you are highlighting the fact that you have run out of sensible things to say.


Ah.....diddums.....


It is if you have half a brain about you. All you need to do is ring BT & get the line taken back, then go onto Pipex/BT's/Nildram website & sign up-it couldn't get much easier, even for someone like you.

Both me and my sister landlord forbid a BT line, I am sure we not the only 2 people in the UK who have restrictions as to what line can be installed in rented property.

Come back to real life please not everything is rosy, there are people who have broadband for their kids so of course the parents thing is true also, the kids have broadband from what their parents pick so obviously in that case they got no power switching to BT.

Of course what do people do to leave NTL if no ADSL in area??

Come on guys you can do better then this.
__________________

Originally Posted by Bill C

You say you dont know where the 40% statement was from, well look HERE



Have posted a link to all of what you said. Dont want it said i changed your words or was selective .

I will remove the British Gas stuff as it's been done to death i think

Bill, I meant where I got it from I am well aware I posted it thank you. That figure was stuck in my head from something to do with that isp thats why I thought it was 40%.
__________________

I am no longer going to post on speed upgrades or cap thread, because too many points arent even responded to eg. early morning cap excempt period, I think the valid points made just wont stick in to some people and they ignore it and just argue against the easy stuff. I have asked some particular questions over 3 times and noone defending ntl over this responded to them.

So like others I will just wait now downgrade to the middle tier and see how it goes.

[ian@huth]

Are there any areas where you can get cable but not get ADSL?

[Stop It]

Originally Posted by ian@huth

Are there any areas where you can get cable but not get ADSL?

Yes, I for one got NTL because ADSL was a year away, now I can get 2Mb ADSL if I wish but i'm sticking with NTL because in fairness my service has been top notch, and Im looking forward to 3Mb

[Carth]

I'm really trying to follow all this stuff in a serious manner ... inbetween laughing at the bitchiness it's causing (c'mon folks, lighten up )

But this has me puzzled now ..

Originally Posted by scrotnig

.... The users of ADSL guide, like here, are generally highly net savvy, high usage internet users. So it's no great surprise to learn that most of them use more than 1gb per day. Yet again, such users represent a tiny, tiny, tiny fraction of a particular ISP's user base as a whole.

From that, I read that NTL are applying caps (yeah I know this is the speed thread) so the tiny,tiny,tiny fraction of users don't spoil it for the many thousands (?) of users who just browse a few sites/forums and check their EMail Seems strange to me .... have I interpreted it wrongly ??

Please continue this discussion in the new Part 3 topic ;

http://www.cableforum.co.uk/board/sh...ad.php?t=25058

Thanks.