*ALL* Speed Upgrade Discussion In Here Please (Part 2)

[Wiggz]

Originally Posted by scrotnig

<snipperty snip>

Point heard....however as NTL have advertised themselves in the past and present as being "The Cable Co for everyone" (not in so many words.....but by packaging services together and their general branding rationale) they should however see that some home users, do use very large amounts of bandwidth monthly. Yes there are people who get away with lots and lots of movies and music etc out of it....but I am almost positive that I could hit the 30gb limit within 4 weeks by downloading reasonable legal software/services (and yes, on a consitant basis) I used to regularly hit 15gb a month on 512k connection....and that was purely legal distributions and other services. I have not monitored my connection since......however I am sure I breach the softcap on multiple occasions (am monitoring now).

If they want to be the "all singing all dancing" CableCo....they should provide for high usage users by providing a higher tariff perhaps?

Wiggz

[scrotnig]

There is no 'one size fits all service'. Each company will decide based on its own user base and its own intended direction which users it will encourage and which users it would rather discourage.

People quote 'my friend says he leave ntl will because of the cap.....' and then presume this action will be replicated by huge numbers of customers.

I will say again, ntl are NOT stupid and know exactly what their userbase wants. The overwhelming majority of broadband customers are perfectly happy with the service as described. It's no good members of this site telling me what they think customers want and then presenting it as fact, because I *know* what customers want, and the facts are, in most cases caps do not bother them one iota.

ntl need to cater for the majority. They aren't in a financial position to pander to niche markets, which is what the heavy users are. AOL might be a better option for such people, as AOL have clearly decided that they are going to market at that sector (unusually for them). Good luck to them, but that approach won't suit every operator.

[Horace]

Originally Posted by scrotnig

What amazes me is that these high usage people keep threatening to take their business elsewhere, thinking the company will be crippled when they do. Can you people not understand, this is exactly what the company WANT you to do, so please, stop bleating and clear off!

So why don't NTL only offer a 300k service and scrap the high tiers ?

[orangebird]

Originally Posted by Horace

So why don't NTL only offer a 300k service and scrap the high tiers ?

Because then you'd have another opportunity to slate ntl for not having enough choice...

[etccarmageddon]

oh god this thread really needs a boost! It's painful at the moment expecially when I hear umpteen percentage people will leave because it happened in Norway or something.

Still waiting for a link re the Norway ISP? where is it? anyone?

The sooner these speed increases happen the better - I recon NTL have put it off a week or 2 so they can watch the continuing infinite wisdom of this thread!

[DieDieMyDarling]

That's a good point actually, compared to the number of people on the lower tier, the amount of people on the other 2 tiers is quite low. They provide those higher speeds to keep them in the market. Getting customers that will take the latest speeds will keep them in the race, yet the same people are being punished, with ridiculously low caps.

As far as ntl knowing their market and know that people won't leave, i really do think ntl have played this card wrong, this time. There are so many connections around now, and with the constant problems regarding customer services, email, newsgroups etc, i really do think people are more likely to move, the cap being the last straw.

It doesn't need to be high numbers of people migrating to cause a problem. It's those people advising others to go elsewhere that will really count. High users are more often than not, people who know a bit about computers and internet, and are the types of people that family and friends will ask advice of. I've recommended ntl to so many people, but i stopped doing that a while back, after all the problems with email and newsgroups, etc.

[scrotnig]

Originally Posted by Horace

So why don't NTL only offer a 300k service and scrap the high tiers ?

Because of customers like me, who need the 1.5mb service but don't want to download Linux distros all day every day.

[etccarmageddon]

Originally Posted by Chrysalis

Paul really, a norway isp tried the same and lost 40%, like I said its example of company thnking its impossible that can happen but it will.

I will do a yahoo search - key words will be...

NORWAY ISP CAP LOST 40%

then I'll try

NORWAY ISP GAS POWERED CABLE MODEMS

just in case they left for another reason!

[scrotnig]

Originally Posted by DieDieMyDarling

As far as ntl knowing their market and know that people won't leave, i really do think ntl have played this card wrong, this time. There are so many connections around now, and with the constant problems regarding customer services, email, newsgroups etc, i really do think people are more likely to move, the cap being the last straw.

Do you talk ntl's customers every day? No? Well I do. Therefore, whereas you 'think' ntl have played the wrong card, I 'know' they haven't.

[orangebird]

Originally Posted by etccarmageddon

I will do a yahoo search - key words will be...

NORWAY ISP CAP LOST 40%

then I'll try

NORWAY ISP GAS POWERED CABLE MODEMS

just in case they left for another reason!

someone give him a greenie for me

Originally Posted by scrotnig

The network is already perfectly stable in my area thank you very much...except when some numbskull starts downloading thousands of music tracks and/or movies to burn onto disc and sell in the pub. Why the frig should the cost of my service increase to pay for a network upgrade to allow such people to carry on with that activity?

Heaven forbid, someone with an internet connection that they actually want to use.

The cap isn`t going to solve this particular problem for you. If a customer can still download a gig a day there will still be periods of time when your connection is going to be affected by big downloads. But frankly, it does sound like you and NTL are just trying to act as IP police via the back door when arguments such as this are trotted out, it's that same, very tired narrow focus on illegal downloads which acts as nothing but a smokescreen around the real issues.

I would suggest that the massive downloaders in your areas co-ordinate their efforts, as soon as one has hit their daily limit the next one starts off, then you'd see how little validity there is in your argument.
__________________

Originally Posted by scrotnig

Do you talk ntl's customers every day? No? Well I do. Therefore, whereas you 'think' ntl have played the wrong card, I 'know' they haven't.

Ah, but as an NTL employee you may talk to customers, but do you listen?

[orangebird]

Originally Posted by dr wadd

Heaven forbid, someone with an internet connection that they actually want to use.

The cap isn`t going to solve this particular problem for you. If a customer can still download a gig a day there will still be periods of time when your connection is going to be affected by big downloads. But frankly, it does sound like you and NTL are just trying to act as IP police via the back door when arguments such as this are trotted out, it's that same, very tired narrow focus on illegal downloads which acts as nothing but a smokescreen around the real issues.

I would suggest that the massive downloaders in your areas co-ordinate their efforts, as soon as one has hit their daily limit the next one starts off, then you'd see how little validity there is in your argument.
__________________



Ah, but as an NTL employee you may talk to customers, but do you listen?

Holy ****!!!!!!!!!!!!! Of course he does!!!! What kind of a dumbass question is that?

[scrotnig]

Originally Posted by dr wadd

Ah, but as an NTL employee you may talk to customers, but do you listen?

FFS what sort of a question is that supposed to be? You've got to be on some sort of wind up.

[Neil]

Originally Posted by scrotnig

FFS what sort of a question is that supposed to be? You've got to be on some sort of wind up.

In fairness Scrot', I think it's a good question/point, as there are many ntl customers who have rung ntl only to me met with apathy & lies/deceipt-I.E a promise of a call back, or a customer trying to get an issue resolved for thte umpteenth time, it's those occaisions where you need someone to really 'listen' to the customer (not aimed at you )

[scrotnig]

Originally Posted by dr wadd

Heaven forbid, someone with an internet connection that they actually want to use.

The cap isn`t going to solve this particular problem for you. If a customer can still download a gig a day there will still be periods of time when your connection is going to be affected by big downloads. But frankly, it does sound like you and NTL are just trying to act as IP police via the back door when arguments such as this are trotted out, it's that same, very tired narrow focus on illegal downloads which acts as nothing but a smokescreen around the real issues.

I would suggest that the massive downloaders in your areas co-ordinate their efforts, as soon as one has hit their daily limit the next one starts off, then you'd see how little validity there is in your argument.

ntl, along with many other ISPs, have decided that accommodating heavy users, illegal or otherwise, is not profitable. Therefore, they want to discourage these users from being on their service, so they impose caps. People who don't like it should clear off and find another service that WILL accommodate them.

As ever, people are claiming some sort of agenda about 'policing the internet'. Do none of you realise that's got stuff all to do with it? It's profit, pure and simple. Like it or not, in a free market economy, companies exist for ONE reason....profit! They are not here to provide brilliant customer service or anything like that, if they do that it's because they believe it increases profit. Profit is the be all and end all of being in business. No-one starts a company because they want to provide good customer service, they start a company to make a profit.

If you want a workers' cooperative, go live in Russia.