Routing to Natwest Sites

28-02-2005, 22:04

Hiya guys, is anyone having problems routing to a natwest site.

Whether its www.nwolb.com, www.natwest.com, www.rbg.co.uk (royal bank of scotland) etc.

I cannot access them via my normal broadband connection and a traceroute shows that its dropped from first router. Although if i dialin to a VPN account from work I can access the site. This helps me determine that its not a software configuration error/firewall/own network problem but in fact an ntl issue.

I have raised this with natwest who are looking at it but I would be interested to see if there are any others out there.

**Paul** · 28-02-2005, 22:10

I can get as far as this ;

10 28 ms 27 ms 30 ms demon-gw.rbs.co.uk [194.70.48.134]
11 207 ms 49 ms 28 ms 155.136.65.4

Nothing after that - which suggests I'm getting to the rbs network - I guess they are then blocking icmp as I can reach the sites ok on http.

ian@huth · 28-02-2005, 22:38

I can't get anywhere with the first link

The second link works OK

The third link takes me to Reading Bodybuilding and Gym

soneill · 28-02-2005, 22:39

At a wild guess the third link should actually be rbS.co.uk rather than rbG

Edit:
And having tried all three they work for me so I can't help.

ian@huth · 28-02-2005, 22:47

On the first link I get as far as

14 172 ms 218 ms 234 ms ftip002436609.mspaccess1.edinburgh.fixed-nte.bt.
net [217.32.245.26]
15 29 ms 29 ms 29 ms 155.136.65.6

carlingman · 28-02-2005, 22:54

Quote:

Originally Posted by Paul M

I can get as far as this ;

10 28 ms 27 ms 30 ms demon-gw.rbs.co.uk [194.70.48.134]
11 207 ms 49 ms 28 ms 155.136.65.4

Nothing after that - which suggests I'm getting to the rbs network - I guess they are then blocking icmp as I can reach the sites ok on http.

Yep same here from a Pipex Connection.

Fine via HTTP so maybe as Paul suggests ICMP is being blocked.

ian@huth · 28-02-2005, 23:07

What I find strange is that if I try to open the first link in the same window using Firefox it doesn't work. If I choose to open in new tab or new window it opens OK.

jtwn · 28-02-2005, 23:33

Use natwest all the time, works fine for me - nwolb and natwest.

Oh yeah ian, I have problems with nwolb when you go on it sometimes it shuts the window, sometimes it doesn't

28-02-2005, 23:56

Just logged into my Nat West accounts, no problems.

01-03-2005, 06:18

Quote:

Originally Posted by soneill

At a wild guess the third link should actually be rbS.co.uk rather than rbG

Edit:
And having tried all three they work for me so I can't help.

Yeah it is lol.

thats www.rbs.co.uk

Gunslinger · 01-03-2005, 19:55

Works OK for me too.

As a matter of interest, what browsers do the posters with problems use?

There was a link on the NatWest login page a little while back about 'changes to supported browsers' - didn't bother to look as I use good old IE6!

Sounds like a browser privacy settings or firewall issue to me.

01-03-2005, 22:10

Quote:

Originally Posted by Gunslinger

Works OK for me too.

As a matter of interest, what browsers do the posters with problems use?

There was a link on the NatWest login page a little while back about 'changes to supported browsers' - didn't bother to look as I use good old IE6!

Sounds like a browser privacy settings or firewall issue to me.

I wish it was, the only time I get this problem is when I use ntl, if I use a dialup or VPN connection it works fine

01-03-2005, 23:47

Quote:

Originally Posted by Gunslinger

As a matter of interest, what browsers do the posters with problems use?

There was a link on the NatWest login page a little while back about 'changes to supported browsers' - didn't bother to look as I use good old IE6!

Nat West *finally* got around to deciding that they *could* allow Netscape users on their site.

03-03-2005, 01:42

Rang NTL (India) not happy, provided my with secure site if that I have had 18 million times and refused to transfer me through to a supervisor or give me a number I could call to make a complaint.

I have attached some screenshots to help, as you can see, its the same PC, same setup no differences, just one connecting fine via a VPN connection and another not connecting from broadband connection

nostra · 03-03-2005, 07:54

weird...

firstly your tracert is messed up... that is saying that nothing is allowing any ICMP (ping requests) on the whole route.

the second is showing that the route is ok within the academic janet network but nothing more the traceroute does not reach the outside world so i cant see what that proves other than the page loads ok

i tried to trace nwolb.com and got out of the ntl network and there appears to be a router or nwolb that does not allow ICMP...

Code:

Tracing route to nwolb.com [155.136.72.30]
over a maximum of 30 hops:

  1    11 ms     1 ms     1 ms  192.168.1.1
  2    10 ms     9 ms    18 ms  10.***.***.254
  3    11 ms     9 ms     8 ms  swan-t*cam*-b-ge**.inet.ntl.com [80.0.254.*]
  4    10 ms     9 ms     9 ms  swan-t2core-b-ge-wan61.inet.ntl.com [213.105.225
.145]
  5    14 ms    13 ms    13 ms  win-bb-b-so-220-0.inet.ntl.com [62.253.187.241]

  6    16 ms    14 ms    14 ms  pop-bb-a-so-000-0.inet.ntl.com [62.253.185.201]

  7    16 ms    17 ms    28 ms  tele-ic-2-so-010-0.inet.ntl.com [62.253.185.86]

  8    15 ms    15 ms    14 ms  linx1.ukcore.bt.net [195.66.224.10]
  9    15 ms    13 ms    14 ms  core1-pos14-2.ilford.ukcore.bt.net [194.74.65.13
4]
 10    16 ms    14 ms    15 ms  core1-pos15-2.reading.ukcore.bt.net [194.74.16.1
30]
 11    17 ms    28 ms    17 ms  core1-pos15-1.birmingham.ukcore.bt.net [194.74.1
6.161]
 12    26 ms    25 ms    26 ms  core1-pos14-2.edinburgh.ukcore.bt.net [62.6.196.
94]
 13    27 ms    28 ms    27 ms  mspaccess1-gig0-0-0.edinburgh.fixed.bt.net [62.6
.199.8]
 14    36 ms    29 ms    26 ms  ftip002436609.mspaccess1.edinburgh.fixed-nte.bt.
net [217.32.245.26]
 15    33 ms   235 ms   255 ms  155.136.65.6
 16    *** Request timed out

are you able to trace any other sites successfully?