NTL unbundle digital from Telco

[Neil]

Originally Posted by Okonski

Of course, after the year is up I'll look at the matter again, but at the end of the day the phone line (if connected) IS free.

But not unbundled!

[Okonski]

Originally Posted by poolking

So basically Okonski, you owe some people in this thread an apology.

Quite the opposite. (Unless you, too cannot understand that it is now possible to get the Family Pack for £19.95 without paying for telephony?)

[Tezcatlipoca]

Originally Posted by Neil

But not unbundled!

... and only for a year

[Okonski]

Originally Posted by Neil

But not unbundled!

12 months is a long time Neil....! I doubt once the Telewest takeover is complete that enforced bundling would even be allowed.

[Tezcatlipoca]

Originally Posted by Okonski

Quite the opposite. (Unless you, too cannot understand that it is now possible to get the Family Pack for £19.95 without paying for telephony?)

It's been possible for a while. As an offer. And for only 12 months.

[scrotnig]

Originally Posted by Okonski

You're singing from the WRONG hymn sheet - 'unbundled' was a term initially used in the subject matter of a pre-existing thread. I simply stated that it was possible to receive the Family Pack at £19.95p m and NOT be forced to pay £9.95pm for an unwanted phone line. So - I got what I wanted, and you got what you wanted - so let's not bore everyone to death who doesn't want to save the promised £140 in a year. Of course, after the year is up I'll look at the matter again, but at the end of the day the phone line (if connected) IS free.

I, and others, told you many times you could have that, but you repeatedly stated that wasn't the issue, you were adamant the product had been unbundled, and you were wrong. An admission and apology would be nice.

As regards that offer, if someone in an area that can have telephone takes JUST the digital TV and refuses to have a telephone line installed, they will not be allowed to have that free line rental offer as it's conditional upon having a phone line, the theory being that often the difference can be partly recovered in telephone call spend.

I know this, because I have often spent an hour or so removing the discount codes from such customers who originally requested both but then refused the telephone part of the install at the door.
__________________

Originally Posted by Okonski

Quite the opposite. (Unless you, too cannot understand that it is now possible to get the Family Pack for £19.95 without paying for telephony?)

Yes, but you still have to HAVE the telephone.

You should not be able to get that offer if you don't take the phone package as well, though often you will because some people don't know any better. But eevn then, that is NOT unbundling. Unbundling would be if ntl said 'have the Family pack for life without the phone for £19.95' .

What you've got is NOT unbundling. It doesn't matter if you choose to decide it is or not, the fact is it is not unbundling and that's the finish of it.

Edit: ARRRGHH! POXY MERGED POST!

[Neil]

Originally Posted by Okonski

Quite the opposite. (Unless you, too cannot understand that it is now possible to get the Family Pack for £19.95 without paying for telephony?)

But you haven't been saying it's available without paying for it, in fact you said back in Post #57

Originally Posted by oKONSKI

This debate is now going round in circles, I was challenged to try to effect a DTV connection without phone, and this has been ordered at a tariff of £19.95 for the Family Pack, and £17.95 for BB. As I refuse to permit DDM on my account, they'll not be able to take any more than I agreed to pay. If they do not install on Thursday as arranged I'll advise accordingly here, but the issue is not whether I seemingly 'get away with it', its the many users who are bullied into accepting telephony services they do not want.

But you have got a phone line that you didn't want.

I also said earlier...

Originally Posted by Neil

The only conclusive proof will be after you've ordered it & got just DTV & no phone line.

And that clearly ain't gonna happen.

Personally I feel you owe everyone an apology for claiming that you will get DTV without an unwanted phone line, as that's not what you are getting-you're getting DTV with an unwanted phone line (albeit free)

[Derek]

Originally Posted by Neil

Personally I feel you owe everyone an apology for claiming that you will get DTV without an unwanted phone line, as that's not what you are getting-you're getting DTV with an unwanted phone line (albeit free)

No it isn't often I agree with Neil but in this case several people said the deal you had (free phone line for 1 year) was what you were going to get. And you disputed it.

[etccarmageddon]

it's worth noting though that although the "offer" to erm de-unbundle the phone is only for the first year, there's a good chance that if after your 12months you phoned to cancel your account, then retentions would offer to give you the phone line at no cost. they did for me when I tried to cancel a couple of years back and I know they have offered this to other customers.

[danielf]

Originally Posted by etccarmageddon

it's worth noting though that although the "offer" to erm de-unbundle the phone is only for the first year, there's a good chance that if after your 12months you phoned to cancel your account, then retentions would offer to give you the phone line at no cost. they did for me when I tried to cancel a couple of years back and I know they have offered this to other customers.

Interesting. Was there any time limit on this offer, or was it indefinite?

[etccarmageddon]

I think it was 12 months with no commitment - ie. I didnt have to agree to a new 12 months contract. She definitely said I could still cancel at any time. I still turned it down though as NTL's TV service wasn't of benefit to me.

[bob_builder]

It is also important to point out that the free phone line only applies to the family pack and not the base pack - i.e. you can have the family pack and free phone line (for a year) for £19.50 (going up to £29 after the year) or you can have the base pack and phone line for £19.50!

[simpsonsFAN]

Originally Posted by bob_builder

It is also important to point out that the free phone line only applies to the family pack and not the base pack - i.e. you can have the family pack and free phone line (for a year) for £19.50 (going up to £29 after the year) or you can have the base pack and phone line for £19.50!

that is interesting, then what heppens if you order base pack only on the website?, I assume they charge you the extra £9.50 and give you a statement that reads £10:con fused:.
-Chris

[scrotnig]

Originally Posted by simpsonsFAN

that is interesting, then what heppens if you order base pack only on the website?, I assume they charge you the extra £9.50 and give you a statement that reads £10:con fused:.
-Chris

You get a popup telling you that you need to order phone as well.

[cr80123]

They extended the free phone line offer for another 12 months for me too, when I phoned up to cancel.