*ALL* ntl Cap Discussion Here Please. - Page 53

Stuart · 18-02-2005, 16:50

Quote:

Originally Posted by orangebird

I press my 'on demand' button on my ntl remote, I get a list of films to watch, I choose one, I choose a time to watch it at and then watch it..

Is that through Front Row?

orangebird · 18-02-2005, 16:50

Quote:

Originally Posted by scastle

Is that through Front Row?

Yep

Doofy · 18-02-2005, 16:55

Quote:

Originally Posted by orangebird

It matters, because customers do NOT have the right to **** and moan about things like the cap, when all they want to do is illegally download.

The 3gb/imeg service is daft, I agree. But still, no-one has answered my question about why you need more than 1 gig a day to do regular, residential service internet activity.

It isnt that difficult to go over the cap when u have more than one computer at any one time, not everyone who goes over the cap can be considered to be breaking the law. To suggest that they are is shortsighted and to a point rather arrogant.

scrotnig · 18-02-2005, 16:55

Staff don't use the word 'cap'. It's "download limit" or similar.

Staff are not stupid either and most are perfectly capable of adpating their language to suit the customer they are dealing with.

Contrary to popular belief they do NOT read from scripts.

Kevin · 18-02-2005, 17:18

Orangebird:
So people download illegally what are you the morality police...

I come back again if the majority don't do this why has kazza had over 70 million downloads.

Ignition · 18-02-2005, 17:20

Quote:

Originally Posted by Kevin

Orangebird:
So people download illegally what are you the morality police...

I come back again if the majority don't do this why has kazza had over 70 million downloads.

There are 70 million people silly enough to let that spy and adware ridden crap loose on their machines

Although thanks for supporting Orangebird's comment, as the majority are apparently P2P'ing she's right to say the majority of those who break the usage limits are doing it with dubious downloads.

ian@huth · 18-02-2005, 17:28

Quote:

Originally Posted by Ignition

There are 70 million people silly enough to let that spy and adware ridden crap loose on their machines

Nah, it's the small minority who have downloaded thousands of files each most of which they are never going to listen to, watch or play.

Think about it, if the total downloads are 70 million and the heavy downloaders have over a thousand each (and probably many more) there is a quite small number involved. The same probably goes for other p2p applications, newsgroups, etc.

18-02-2005, 17:28

Quote:

Originally Posted by orangebird

I know, but as far as the great majority of ntls 1m bb customers go, it suits them.

Proof, please.

orangebird · 18-02-2005, 17:36

Quote:

Originally Posted by dr wadd

Proof, please.

Mark B mentioned earlier that the majority of customers he speaks to every day have no issues. But I really wouldn't think that was proof enough for you.

I can't prove anything. All I (or anyone) can do is work out relative percentages and get a majority from there...

How many people signed the no cap petition when that was about, compared to the amount of bb customers? A Minority.

How many customers on this site are cheesed of with the cap, compared to how many bb customers ntl have? A minority. That's the best I have to offer as far a 'proof' goes.

If you however have any 'proof' to the contrary, I'd glady take a look at it?

18-02-2005, 17:41

Quote:

Originally Posted by orangebird

How many customers on this site are cheesed of with the cap, compared to how many bb customers ntl have? A minority. That's the best I have to offer as far a 'proof' goes.

So you have no proof then?

So, going by your argument you have no problem with me stating that the majority of customers, going by my experience of those I've spoken to, are totally unhappy with NTL and only stay with them because they have no other real choice where they live? Equally, you have no problem with me stating that the majority of NTL staff are absolutely useless and probably can`t tie their shoelaces together. From my personal experiences I'd be surprised if you can work out the percentages. Again, that's my personal experience which is all you are using.

scrotnig · 18-02-2005, 17:43

Quote:

Originally Posted by dr wadd

So you have no proof then?
Equally, you have no problem with me stating that the majority of NTL staff are absolutely useless and probably can`t tie their shoelaces together.

Well *I* have a problem with you saying that. Because it's complete rubbish.

Heed · 18-02-2005, 17:47

Quote:

Originally Posted by Mark B

Well *I* have a problem with you saying that. Because it's complete rubbish.

And since dr wadd's argument takes the same form as orangebird's, as an illustrative example I might add, then what can we conclude about orangebird's argument then?

18-02-2005, 17:52

Quote:

Originally Posted by Mark B

Well *I* have a problem with you saying that. Because it's complete rubbish.

Actually no, not in my experience. As I have conceded on this board in the past I have had good service off a few, but it is the few.

If this is not the case, when I had a recent problem with my phone bill did I have to go through multiple idiots who didn`t have a clue, the final one saying it would take up to 10 days to get resolved? When I didn`t get my promised call back the next person I spoke to had to deal with the problem cold, the previous people had written absolutely no notes for the account. She had the problem resolved in 30 minutes.

This is typical of every problem I have with NTL that has required me to contact them for resolution.

orangebird · 18-02-2005, 18:04

Quote:

Originally Posted by dr wadd

So you have no proof then?

None that would keep you happy, no.

Quote:

So, going by your argument you have no problem with me stating that the majority of customers, going by my experience of those I've spoken to, are totally unhappy with NTL and only stay with them because they have no other real choice where they live?

None whatsoever. You'll think what you like regardless. I have better things to do than worry about what you think.

Quote:

Equally, you have no problem with me stating that the majority of NTL staff are absolutely useless and probably can`t tie their shoelaces together. From my personal experiences I'd be surprised if you can work out the percentages. Again, that's my personal experience which is all you are using.

If I gave a toss for your opinions, I might have had a problem, but fortunately I don't. I know far more staff than you do at ntl, and they happen to be intelligent, dilligent hardworking people. I'll guess you'll be very surprised that I have A levels in Maths and Accounts and that I could work the percentages out too. Have a great weekend.

__________________

Quote:

Originally Posted by dr wadd

Actually no, not in my experience. As I have conceded on this board in the past I have had good service off a few, but it is the few.

If this is not the case, when I had a recent problem with my phone bill did I have to go through multiple idiots who didn`t have a clue, the final one saying it would take up to 10 days to get resolved? When I didn`t get my promised call back the next person I spoke to had to deal with the problem cold, the previous people had written absolutely no notes for the account. She had the problem resolved in 30 minutes.

This is typical of every problem I have with NTL that has required me to contact them for resolution.

Why don't you leave ntls services if it's all so terrible?

Nemesis · 18-02-2005, 18:05

ok, I've just read the last 3 - 4 pages of this thread, and yet again there seems to be the point of view that the ntl staff members that post here, of their own free will, are fair game when it comes to ntl company policy and decisions.

This is not fair and will not be tolerated. The decisions for the caps(download limits) have not been made by these people, and it's unfair to badger them for those decisions.

The basis of 1Gig a day has been around for absolutely ages, and yes the difference this time is that the caps will be enforced in time. But the daily usage of the average user will NOT exceed this limit. If it does I assume the speed will be reduced for the rest of that day ... NOT CUT OFF.

Now please calm things down in here, and remember that we are all people doing our jobs .....