*ALL* ntl Cap Discussion Here Please.

[ian@huth]

Originally Posted by Robc66

why do ntl claim that they can handle 100mbit...yet they have to cap 1, 2 and 3 mbit.....seems a bit funny to me.

AFAIK NTL have never made that claim. Supplying 100mbit requires different infrastructure to that used to supply 3Mb etc. Different infrastructure has different capabilities and constraints. Think of it like a taxi business that can handle upto four customers per taxi. The maximum number of customers per taxi is capped at the seating capacity of its vehicles. The taxi company suddenly says that it can handle upto 70 customers per vehicle, which is true if they add 70 seater coaches to their fleet but they still have to restrict the smaller vehicles to their much lower seating capacities.

[Robc66]

sorry if im wrong but the quote was "It will be relatively straightforward for NTL to provide speeds of at least 100 megabytes per second across its entire network." doesnt this suggest that they can handle 100mbit?

[rdhw]

Originally Posted by Robc66

sorry if im wrong but the quote was "It will be relatively straightforward for NTL to provide speeds of at least 100 megabytes per second across its entire network." doesnt this suggest that they can handle 100mbit?

Maybe they can, but they will not be able to deliver that through consumer broadband technology such as cable or ADSL.

[Robc66]

well if there network is so good and can handle such speed why r they putting caps on such slow speeds as 1, 2 and 3bmit because there network cant handle it?

[Hans Gruber]

re: Poll results.

So if these results reflect the opinion on a larger scale, how would NTL cope with the potential loss of 64.5% of their customer base?

I won't leave NTL because if I leave NTL then I have no internet at all, and I can't change ISP

[orangebird]

Originally Posted by Hans Gruber

re: Poll results.

So if these results reflect the opinion on a larger scale, how would NTL cope with the potential loss of 64.5% of their customer base?

That 'if' is pointless. ntl are not likely to lose 64.5% of their customer base. There were threats and crys of 'we're off' when the first cap was announced. And what's happened since? ntl have gained net custom quarter upon quarter.

[Robc66]

i will be leaving if they cap me....i will switch to aol through ntl :-). And it is cheaper lol

[Hans Gruber]

Originally Posted by orangebird

That 'if' is pointless. ntl are not likely to lose 64.5% of their customer base. There were threats and crys of 'we're off' when the first cap was announced. And what's happened since? ntl have gained net custom quarter upon quarter.

In answer to "What happened since?" NTL didn't enforce the cap, hence no need for people to leave (other than receiving a shoddy service).

Oh, and due to NTL not telling anyone about the first attempt at capping usage, I doubt even 5% of broadband customers are aware that it exists.

[PC_Arcade]

Originally Posted by orangebird

That 'if' is pointless. ntl are not likely to lose 64.5% of their customer base. There were threats and crys of 'we're off' when the first cap was announced. And what's happened since? ntl have gained net custom quarter upon quarter.

As stated by Hans Gruber, NTL haven't enforced the cap or actually TOLD anyone it was introduced (short of sneaking it into the AUP last thing on a friday).

I can imagine how the conversations @ Tech support are going to go though

Customer : "My internet has gone very slow"
TS: "Yes, you've downloaded more than 3Gb"
Customer: "So? My connection is 1Mb now isn't it? so I can download faster...."
TS: "Yes, but only up to 3GB per month"
Customer: "How long does it take to hit that limit?"
TS: "around 3 hours of use"
Customer: "This never used to happen"
TS: "it does now sir, we've made your connection faster"
Customer: "But it's slower??!!"
TS: "It is NOW, you've used it on for 3hours and we don't want you to"

It'd make me leave.
IMHO even those who were staying because they were unaware of the caps existance or unaffected by will not tolerate their "always on, High speed Broadband" suddenly being slower than dial up and if NTL this they will then they are even more short sighted that they initially appeared.
I've always said that when / if the caps are enforced I'll leave. I will

Not that NTL care, the only business they care about is new business.

[orangebird]

Originally Posted by PC_Arcade

As stated by Hans Gruber, NTL haven't enforced the cap or actually TOLD anyone it was introduced (short of sneaking it into the AUP last thing on a friday).

I can imagine how the conversations @ Tech support are going to go though

Customer : "My internet has gone very slow"
TS: "Yes, you've downloaded more than 3Gb"
Customer: "So? My connection is 1Mb now isn't it? so I can download faster...."
TS: "Yes, but only up to 3GB per month"
Customer: "How long does it take to hit that limit?"
TS: "around 3 hours of use"
Customer: "This never used to happen"
TS: "it does now sir, we've made your connection faster"
Customer: "But it's slower??!!"
TS: "It is NOW, you've used it on for 3hours and we don't want you to"

It'd make me leave.
IMHO even those who were staying because they were unaware of the caps existance or unaffected by will not tolerate their "always on, High speed Broadband" suddenly being slower than dial up and if NTL this they will then they are even more short sighted that they initially appeared.
I've always said that when / if the caps are enforced I'll leave. I will

Not that NTL care, the only business they care about is new business.

What exactly would you be downloading to use 1gig in an hour??

[Robc66]

Nice point m8 and yes ALOT of customers will leave.....even the none power users who dont usually use more than 3GB a month because if they hit it 1 month they r goin to have 56kbs connection for the rest of the month and they will not tolerate that and therefore will leave.....i know i will be leaving if they cap me and it wont just be the internet its the phone and tv.....they will be losing about £120 a month from me and im only 1 customers never mind the other 64.5% of the customers that will be leaving.......

[Stuart]

Originally Posted by Robc66

well if there network is so good and can handle such speed why r they putting caps on such slow speeds as 1, 2 and 3bmit because there network cant handle it?

As far as I understand it, the backbone to the network provided by NTL networks probably could handle it (although I am sure Ignition, Escapee, BBKing and any other ex or current NTL employees will correct me if I am wrong).

However, the backbone goes as far as your UBR (which is maintained by NTL Home). The hardware provided by NTL home would need to be extensively upgraded or replaced to provide that speed.

So, NTL's network backbone probably could handle those speeds. The parts of the network that connect us consumers to NTL's backbone can't.
__________________

Originally Posted by Robc66

Nice point m8 and yes ALOT of customers will leave.....even the none power users who dont usually use more than 3GB a month because if they hit it 1 month they r goin to have 56kbs connection for the rest of the month and they will not tolerate that and therefore will leave.....i know i will be leaving if they cap me and it wont just be the internet its the phone and tv.....they will be losing about £120 a month from me and im only 1 customers never mind the other 64.5% of the customers that will be leaving.......

OBs point was that last time NTL introduced a cap, a lot of people threatened to leave. Either they didn't, or the number that did made no dent in NTL's number of customers.

[PC_Arcade]

Originally Posted by orangebird

What exactly would you be downloading to use 1gig in an hour??

:lol: What does it matter??

OK, it's a slight exaggeration to suggest that you are going to use 1Gb in 1 Hour on a 1mb connection, but it's not a million miles off.

Originally Posted by scastle

OBs point was that last time NTL introduced a cap, a lot of people threatened to leave. Either they didn't, or the number that did made no dent in NTL's number of customers.

But as it was never enforced the majority never knew about it, they soon will if NTL insist on dropping their speeds to 56k levels. It's going to make me leave and I'm sure I'm not alone.

[orangebird]

Originally Posted by PC_Arcade

:lol: What does it matter??

OK, it's a slight exaggeration to suggest that you are going to use 1Gb in 1 Hour on a 1mb connection, but it's not a million miles off.



But as it was never enforced the majority never knew about it, they soon will if NTL insist on dropping their speeds to 56k levels. It's going to make me leave and I'm sure I'm not alone.

Am I missing something? Have ntl stated that you'll go to 56k if you hit the limit?