NTL Samsung Box - a mind of its own!

[kzthou]

Hurray just tried Channel 5 (105)

Pre RS errors 57054
POST rs ERRORS4530
snr 23.7
EVENT LOG
LOTS OF NO SIGNAL
ANYONE GOT ANY IDEAS
SAME ON CHANNELS 119 120 (HAS SOMEONE DONE THIS ON PURPOSE)
funny funny

[James79]

When we arranged for a digital upgrade, we also ordered another STB to be installed bringing our total to three. I remember reading in the Terms & Conditions that an account holder (ie One house) would be permitted to have a maximum of 3 STBs installed.

Surely if kzthou has five - service capability may be compromised. I am in know doubt that NTL knew there would be 5 boxes installed and perhaps should have declined install. Then again, this is NTL we're talking about and the people at the top want to make as much money as possible - regardless of the quality of service to the customer.

I think that if I was paying £150 per month for the five boxes and not receiving an acceptable level of service, I'd either uninstall the whole setup and go elsewhere or reduce the number of STBs to three and see if that worked - you'd be saving a few pounds as well, which is a good thing when it comes to NTL.

Originally Posted by kzthou

Tell that to the American Stock exchange they to be Quoted on the exchane must be patched within 24 hrs of release This problem has been happening I think since November Certainly December so 7-8 months for testing as I said

Umm, huh

[paulyoung666]

Originally Posted by Paul M

Umm, huh

yes , i reckon we are thinking the same , a thread going nowhere

Originally Posted by kzthou

Hurray just tried Channel 5 (105)

Pre RS errors 57054
POST rs ERRORS4530
snr 23.7
EVENT LOG
LOTS OF NO SIGNAL
ANYONE GOT ANY IDEAS
SAME ON CHANNELS 119 120 (HAS SOMEONE DONE THIS ON PURPOSE)
funny funny

and


your not getting paranoid are you

[kzthou]

Originally Posted by James79

When we arranged for a digital upgrade, we also ordered another STB to be installed bringing our total to three. I remember reading in the Terms & Conditions that an account holder (ie One house) would be permitted to have a maximum of 3 STBs installed.

Surely if kzthou has five - service capability may be compromised. I am in know doubt that NTL knew there would be 5 boxes installed and perhaps should have declined install. Then again, this is NTL we're talking about and the people at the top want to make as much money as possible - regardless of the quality of service to the customer.

I think that if I was paying £150 per month for the five boxes and not receiving an acceptable level of service, I'd either uninstall the whole setup and go elsewhere or reduce the number of STBs to three and see if that worked - you'd be saving a few pounds as well, which is a good thing when it comes to NTL.

Yes we have 5 STB's They run off two seperate cables from the cab This is because in effect we are/were two seperate households as my inlaws live in a granny anexe
__________________

Originally Posted by paulyoung666

yes , i reckon we are thinking the same , a thread going nowhere





and


your not getting paranoid are you

you tell me?

[James79]

Ahhh, all is explained!!! Thanks for informing me kzthou!!

[gooner4life]

Originally Posted by kzthou

But NTL has released softwareWith problems and is not fixing it in a reasonable period of time Sale of goods act please read

This problem does not stop you watching the channels you subscribe to though, it just means you have to reboot your STB occasionally, seriously alternative provider or stop moaning.

[kzthou]

Originally Posted by paulyoung666

if as it seems you feel so bad about it then go to trading standards and make a complaint , otherwise either put up with it or do without a box and move over to sky , if you are prepared to pay ntl £150 / month then i am sure you could give the money to sky for a more reliable setup

As already stated Sky can't give me the same service I just want the service NTL is under contract to provide!
__________________

Originally Posted by gooner4life

This problem does not stop you watching the channels you subscribe to though, it just means you have to reboot your STB occasionally, seriously alternative provider or stop moaning.

no still missing channels after re-boot in fact after a lock up and re-boot the box is generally ok but more channels are missing i may be moaning but ntl seem to do nothing! not caring about customers

[paulyoung666]

Originally Posted by kzthou

As already stated Sky can't give me the same service I just want the service NTL is under contract to provide!

have you looked at the link i provided earlier

[kzthou]

Originally Posted by paulyoung666

have you looked at the link i provided earlier

you mean Product Manager
Mr Vas Agridhiotis
Location: Winnersh
Telephone: 0118 9544764
Mobile:
Fax:
E-mail: vas.agridhiotis@ntl.com

Yes I live 2 miles from The Winnersh NTL centre but talk to people in Swansea o(or maybe the asian sub continent)

[paulyoung666]

Originally Posted by kzthou

you mean Product Manager
Mr Vas Agridhiotis
Location: Winnersh
Telephone: 0118 9544764
Mobile:
Fax:
E-mail: vas.agridhiotis@ntl.com

Yes I live 2 miles from The Winnersh NTL centre but talk to people in Swansea o(or maybe the asian sub continent)

you got it , or how about contacting your local paper and start bitching onto them , the local rag likes stories like this , there has been quite a few recently around these parts

Originally Posted by kzthou

As already stated Sky can't give me the same service I just want the service NTL is under contract to provide!

As far as the intermittant box problem is concerned, you are getting the service they are contracted to supply. As for the rest (the channels that go off) you should report that as a fault.

[kzthou]

Originally Posted by Paul M

As far as the intermittant box problem is concerned, you are getting the service they are contracted to supply. As for the rest (the channels that go off) you should report that as a fault.

I HAVE REPORTED THE FAULT AT LEAST 7 or 8 TIMES please read all previous parts of the thread
__________________

Originally Posted by Paul M

Umm, huh

to be quoted on the NASDAQ index all Computers must be patched with Patches within 48 hrs of release. In my computer environment at work I am expected to have tested and installed any Microsoft patches in 7 days on 400 machines and to have any Updated antivirus definitions instlled oon the same 400 computers within 48 hours
NTL 8 months

[ian@huth]

Originally Posted by kzthou

to be quoted on the NASDAQ index all Computers must be patched with Patches within 48 hrs of release. In my computer environment at work I am expected to have tested and installed any Microsoft patches in 7 days on 400 machines and to have any Updated antivirus definitions instlled oon the same 400 computers within 48 hours
NTL 8 months

NTL have not released software to cure the problem so the clock would not have started counting. How long do you think it takes Microsoft to test patches for reported vulnerabilities before they release them? Do Microsoft issue patches within 24 hours of a vulnerability being reported, I think not!!!!!!!

[Stuart]

Originally Posted by kzthou

to be quoted on the NASDAQ index all Computers must be patched with Patches within 48 hrs of release. In my computer environment at work I am expected to have tested and installed any Microsoft patches in 7 days on 400 machines and to have any Updated antivirus definitions instlled oon the same 400 computers within 48 hours
NTL 8 months

But, you are talking there about patches that will have been tested by the suppliers. NTL write their own software, (you, presumably do not write the patches and updates you install) so it would be fairer to compare NTL's release schedules with Microsoft's. Microsoft have been known to release patches up to two months after the problem they patch is revealed, and up until last year, they were still patching NT 4 (which was released in 1994). Funny how they don't seem to be following the NASDAQ rules.

I personally cannot believe that ANY network manager (which you say you are) would be seriously advocating NTL would release software to a network serving tens (or hundreds) of thousands of users without adequate testing and planning.

Still, I will echo what other people have said. If NTL are not providing a reliable service for you, there are alternatives..