NTL. Interruptions to connection. - Page 2

absthechatter · 08-02-2005, 18:16

Looks like I have the same down here in Brighton. Using a wireless router and having to reboot router 10-15 times per day for last week or two.

Tried direct connection and it still has same cut offs.

My 1.5mb connection has been so bad for last 6 months that this little extra thing doesn't even bother me now, I've been used to getting up and rebooting STB and only being able to use internet about 20 -30% of day and pages taking a minute or so to load if I am very lucky. It's surprising what you grow to tolerate!!

08-02-2005, 18:20

Quote from NTL server status page (link at the foot of this page)

"Broadband customers in the following areas may currently be experiencing a degraded service such as slow browsing or intermittent access to email. In some cases service may also be lost completely.

Our engineers are working to resolve the issues as soon as possible.

Areas affected: Bishop Stortford, Brighton, Leicester, Harrogate, Poole.

Please accept our apologies for any inconvenience caused."

absthechatter · 08-02-2005, 19:06

Quote:

Originally Posted by JohnHorb

Quote from NTL server status page (link at the foot of this page)

"Broadband customers in the following areas may currently be experiencing a degraded service such as slow browsing or intermittent access to email. In some cases service may also be lost completely.

Our engineers are working to resolve the issues as soon as possible.

Areas affected: Bishop Stortford, Brighton, Leicester, Harrogate, Poole.

Please accept our apologies for any inconvenience caused."

Thanks, I have seen that, but that is only since December. I have had the problem for over 6 months now. I have had engineers around lots of times and they admit things are drastically wrong - and they have been extremely helpful. It's just every now and again I have to have a little moan (it makes me feel better). I am after all paying nearly ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£40 a month and having to use a dial up modem or even my mobile at least 50% of the time I want to do something on the internet.
The extra little problem in the last couple of weeks doesn't bother me too much, I was just letting others know it is also happening here.

Abs

Lew · 09-02-2005, 14:59

I've been getting the same problem for a while, too. Quite annoying when trying to access streaming media. Can you help please, Ignition?

Chrysalis · 09-02-2005, 17:22

ignition is a top guy, I wonder if he could take a peek at my ubr again see if I can be moved to diff channel

flook · 10-02-2005, 12:37

Yep I get this too, but mainly when 2 pc's are accesing the net through the linksys router.

As im new on here, who's Ignition? appears to be a bit of a legend

Is there a known solution yet?

Gaz RW · 10-02-2005, 14:02

any chance you could help me too?

The connection is now so unstable that It literaly cuts out and comes back every 2-3mins.

I spoke to someone at tech support in surrey (after spending 30mins on hold/talking to 'kevin' in india) because my modem wasnt working at all, that was fixed and the guy I talked to told me his name was Karl and that If I rang 0845 650 0125 I could get through directly to him on his extension number if I had further problems, but upon ringing the number I yet again get put through to a switchboard which wastes 10mins of my time talking to me before putting me through to india again.. on my mobile.. at 35p a minute..

absl · 10-02-2005, 15:40

> I spoke to someone at tech support in surrey (after spending 30mins on hold/talking to 'kevin' in india)

Why the quotation marks around the kevin ?

Also could they not have transfered you to the individual extension number ?

Chrysalis · 10-02-2005, 22:56

might be reffering to that india call staff use fake names to make themselves sound english.

Gaz RW · 11-02-2005, 10:38

Quote:

Originally Posted by absl

> I spoke to someone at tech support in surrey (after spending 30mins on hold/talking to 'kevin' in india)

Why the quotation marks around the kevin ?

Also could they not have transfered you to the individual extension number ?

Because I really doubt this man was called kevin.

I didnt bother waiting to talk to someone, as the menu alone takes 10mins to navigate, before having to answer a million questions to someone with poor english.

JackSon · 08-03-2005, 13:58

Have stumbled acorss this thread (and forum admittedly) just today, and I am almost relieved to read about problems that other people are having that mirror ones I have had for the last two months now. I felt like I was making the story up when on the phone to NTL tech support just this morning, who, told me becasue I could access the homepage of www.bbc.co.uk my connection was therefore perfect. The usual story of there is no problem with your network was given to me. Am I correct in assuming everybody else got similar word from NTL tech support regarding this connectivity issue? And also no proposed solution (other than downloading broadband medic)?

bilal · 08-03-2005, 18:43

i am having this problem as well... for example when i go on a webpage on firefox it takes ages looking up the webpage for some reason and sometimes it times out...

happy to know its not only me