ntl Joint 2nd Most Complained about Telco

Neil · 08-02-2005, 06:49

Just noticed this while browsing OFCOM's site.....

http://www.ofcom.org.uk/static/archi...r/comp1103.htm

Looks like it wasn't just a one off either...

http://www.ofcom.org.uk/static/archi...r/comp0603.htm

http://www.ofcom.org.uk/static/archi...r/comp1202.htm

http://www.ofcom.org.uk/static/archi...r/comp0602.htm

Millay · 08-02-2005, 07:03

Surley thats Joint Second....

Not surprising, but nice to no some people have got it worse (Npower customers)...

Derek · 08-02-2005, 07:06

I think it should be pointed out that these figures are from 2002 and 2003

Toto · 08-02-2005, 07:11

At least it apears to be improving, and yes, it is joint second with the other runner getting worse.

They also appear to be the right side of the Internet complaints graph to, not perfct by all means, but a drop in the right direction.

Neil · 08-02-2005, 07:14

Quote:

Originally Posted by Millay

Surley thats Joint Second....

Not surprising, but nice to no some people have got it worse (Npower customers)...

I've amended the thread title.

08-02-2005, 08:34

i wonder how they split the complaints for this graph? Not as if NPower are going to get DTV complaints at the same time as a telephone complaint and NTL are not going to get electicity complaints either.

So its old data and to me they dont appear to be comparing apples with apples. However, for some people any chance to knock NTL is worth taking.

themelon · 09-02-2005, 22:22

Thats 2 years out of date old news.

Think there is a more recent one knocking about somewhere from 2004.

scrotnig · 09-02-2005, 22:28

I am not sure of current data, but I daresay ntl's performance will have improved, although it still won't be anywhere near what it should be. I do know the company is reorganising the complaints handling teams as well and there's some good people in charge of, and working in, this area now.

Set against all of this is the fact that a lot of customer complaints in any service company are utterly spurious and ridiculous, but unfortunately this gets logged against the firm.

For example, I read that British Gas are supposed to be crap, but I have found them excellent in every way. I stick with them for gas and electricity despite them being probably the most expensive currently, because I am fed up with the bull I get from the cheaper companies.

Cost isn't always the be all and end all, yet it is often marketed as though it is.

For a single person like myself, gas and electric prices would only swing up or down by a few pounds each year by switching around, not worth the effort.