TV Problems in Manchester

littld · 23-01-2005, 16:37

I've had a problem for the last 2 weeks where a number of channels just go blank (black screen) for a few hours and then come back. While this happens, other channels are OK. It affects the +1 channels more than the others. Restarting the stb makes no difference. I've called ntl and they've sent codes to the stb but it still happens sometimes.

They have offered to send an engineer but I know it's not just affecting me - 2 other ntl users in the same town have the same problem. It's getting very annoying, especially if you're halfway through watching something.

Is this a known problem and does anyone know fi ntl are working on it? At the moment the only fix I can think of is switching to Sky.

Please help

browneggsandham · 23-01-2005, 17:44

It may well be a problem with your signal levels. I would accept the offer of a technician to come and take a look. For all you know, those other 2 people could have exactly the same problem.

Browneggsandham

Roots · 23-01-2005, 17:51

I have this problem, however normaly a STB reboot sorts it. I have had a 8dB forward path equaliser installed but this was becuase my STB was crashing on NIT phase of loading. I would love a new stb that changes channels faster and is generaly less of a pain.

SLM · 23-01-2005, 18:00

Get a tech out if the fixes CS sent to your stb are not working, you will never get it fixed otherwise. I can not believe you are thinking of going to sky after just speaking to CS and not even getting a tech out.

littld · 23-01-2005, 19:03

Okay I accept your advice - I will let cs send someone out. I'm just expecting the problem to be at the other end when 2 other people have the same problem. I'll let you know how I get on.

browneggsandham · 23-01-2005, 20:06

It is perfectly possible for more than one person to be experiencing the same problem, without it necessarily being a fault at ntl's end.

Browneggsandham

Peter Litler · 23-01-2005, 22:10

I had the same problem once last week, but a reboot sorted it out.
It's obviously been caused by a signal issue at Baguley head-end or on the network.

swoop101 · 24-01-2005, 05:58

We have been having the same problems over the last few days, Mrs Swoop is getting a bit fed up 'cos it is always a program she want's to see.

SLM · 24-01-2005, 20:43

Littld, I found out today that most of the north west had an outage affecting most of the +1 channels over the w/end.
Did you manage to get a tech out, and did he fix it!

Peter Litler · 24-01-2005, 23:17

The SK8 area lost all their TV channels yesterday, which was due to a local fault.
Also, an Interactive Services server for the Manchester area was latching and had to be taken apart to be fixed.

littld · 25-01-2005, 17:00

The engineer came round this morning. He said it was a problem at ntl's end. He checked over the stb and everything was ok. Some channels went down again this afternoon, albeit briefly. He took a list of all the affected channels and hopefully ntl will sort this out soon. If anyone has any experience of ntl fixing things like this please let me know. I don't want to put up with sub-standard service for long but I don't know how long ntl are likely to take!

Neil · 25-01-2005, 17:12

Quote:

Originally Posted by littld

The engineer came round this morning. He said it was a problem at ntl's end. He checked over the stb and everything was ok. Some channels went down again this afternoon, albeit briefly. He took a list of all the affected channels and hopefully ntl will sort this out soon. If anyone has any experience of ntl fixing things like this please let me know. I don't want to put up with sub-standard service for long but I don't know how long ntl are likely to take!

If I were you, I wouldn't be holding my breath.....