Reporting Packet Loss in Cardiff AGAIN

IanGuy · 24-01-2005, 15:23

I have left my connection all day today to see if it would get any better, still the same, took about 20 seconds to load this reply page. The RDY light keeps going off then coming back on, when I can get in to the ambit diag ip it shows 44dbmv on the upstream power. Which in theory is ok, anything going on in the area recently to cause this?

I have rebooted the modem now 5 times with the pc off and waited 10 minutes each time, the problem isn't getting better.

Could someone please take a look at it for me, I am in the Danescourt area of Cardiff.

Neil · 24-01-2005, 15:24

Have you reported this to ntl Tech Support?

If so, what have they said?

If not, why not?

IanGuy · 24-01-2005, 15:38

Just phoned, they said that there were no reported problems and no work in the area, said could send an engineer but would have to wait until next Tuesday. I said forget it, it'll probably be "magically" fixed by the time the techy comes, as it always does.

IanGuy · 25-01-2005, 12:59

What a surprise it's magically been fixed today, glad i didn't have that engineer out.

Ignition · 25-01-2005, 13:10

Damn ntl, fixing an HFC network fault within 24 hours, bad result.

Chances are the fault was spotted by the local chaps doing their morning checks by the way, so don't be too hard on the TSB. A lot of people don't phone for degraded service and if people don't phone it slows down identification of area faults.

th'engineer · 25-01-2005, 13:34

Quote:

Originally Posted by Ignition

Damn ntl, fixing an HFC network fault within 24 hours, bad .

Your getting very critical of NTL they do a good job

Been to Bill Cs charm school

**Chris** · 25-01-2005, 13:58

Quote:

Originally Posted by Ignition

Damn ntl, fixing an HFC network fault within 24 hours, bad result.

Chances are the fault was spotted by the local chaps doing their morning checks by the way, so don't be too hard on the TSB. A lot of people don't phone for degraded service and if people don't phone it slows down identification of area faults.

I think the problem from a customer's point of view is if a problem appears for no reason he can see, and then disappears for no reason he can see, and then this happens on a number of occasions, it saps their faith in the reliability of the service. Sometimes it really is better to see someone actually come out and twiddle about with it, and then explain what the problem was and how it was fixed. Of course while this approach might be great PR, it's probably a lot more labour intensive, and labour is something NTL seems not to have much of any more.

th'engineer · 25-01-2005, 14:02

Quote:

Originally Posted by Chris T

I think the problem from a customer's point of view is if a problem appears for no reason he can see, and then disappears for no reason he can see, and then this happens on a number of occasions, it saps their faith in the reliability of the service.

its technology it breaks now and again.

**Chris** · 25-01-2005, 15:10

Quote:

Originally Posted by th'engineer

its technology it breaks now and again.

Very true. But most people don't see it that way when they're paying for it.

th'engineer · 25-01-2005, 16:11

Quote:

Originally Posted by Chris T

Very true. But most people don't see it that way when they're paying for it.

Yes but it is hi tech fibre what do people expect for the small amont of money they pay

**Chris** · 25-01-2005, 16:13

Quote:

Originally Posted by th'engineer

Yes but it is hi tech fibre what do people expect for the small amont of money they pay

They expect what they're told they are going to get - and unfortunately you only find out that things can go wrong if you read the small print. Plus I wouldn't say the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£75 as month you can easily spend on BB and DTV is a small amount of money! It might be a drop in the ocean compared to the cost of running the network, but it is not small beer to the average family on a budget.

Neil · 25-01-2005, 16:35

Quote:

Originally Posted by th'engineer

Yes but it is hi tech fibre what do people expect for the small amont of money they pay

Are you drunk?

th'engineer · 25-01-2005, 16:35

Quote:

Originally Posted by Chris T

They expect what they're told they are going to get - and unfortunately you only find out that things can go wrong if you read the small print. Plus I wouldn't say the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£75 as month you can easily spend on BB and DTV is a small amount of money! It might be a drop in the ocean compared to the cost of running the network, but it is not small beer to the average family on a budget.

You have the same problems no matter what supplier, BT Virgin or even wanadoo All have problems we must stop picking on NTL

Neil · 25-01-2005, 16:36

Quote:

Originally Posted by th'engineer

You have the same problems no matter what supplier, BT Virgin or even wanadoo All have problems we must stop picking on NTL

Either Aizad has taken you hostage (or maybe even Bill Goodland), or you have hit the bottle early today....

th'engineer · 25-01-2005, 16:38

Quote:

Originally Posted by Neil

Either Aizad has taken you hostage (or maybe even Bill Goodland), or you have hit the bottle early today....

Must be my medication

I have had good service from them recently so can not complain