*ALL* Speed Upgrade Discussion In Here Please

[Doofy]

this email does say that it is up to 3 computers you are right on the vat point i was tols this over the phone when i questiones it, Although i have been with NTL Long enough to not rely on what i was told over the phone but i will seek clarifacation on these points

Single user options for 3 or under computers
>
> Rental 1.5M £34.99 per month
> Rental 750K £24.99 per month
>
> Install charge £90.00
>
> Fixed Ip addressing is a one off charge of £10.00 for up to 5.
>
> All options provide:
>
> * · Faster email & internet access (30 times faster with 1meg than a
> dial up connection)
> * · Fixed monthly cost no matter how long you stay on line
> * · Free registration of a .co.uk domain name of your choice (subject
> to availability)
> * · 60 Mgs of web space for you to host your own website
> * · 10 email addresses for you & your staff
> * · 24-hr technical support helpline
> * · Manage your account online
> * · Lower contention ratio than many other suppliers
>
> INSTALLATION OF UPTO 8 TELEPHONE LINES CAN BE INCLUDED AS PART OF PACKAGE
> OFFER.
>
> Line rental £13.00 per month per line.
>
> If you have any queries or wish to place an order please return an email
> and I will be happy to call you or call me on the number below and ask for
> Fiona.
>
> Kind regards
>
> Fiona Carey
> Tel 0800 052 9000 option 4 (ask for Fiona)
> Ntl Business Solutions
> fiona.carey@ntl.com
>
>
> Terms and Conditions for quotes:
> Subject to contract - Subject to network availability - Subject to full
> site survey - Prices exclude VAT - Prices are budgetary and subject to
> change - Non standard products are subject to final approval via NTL
> Business Approval Process
> ntl note:
> This e-mail is made in commercial confidence. It does not constitute an
> official offer. Proposals will be subject to survey and wayleave. It is
> intended for the exclusive use of the addressee(s) only and the contents
> should not be disclosed to any other person. If you are not the intended
> recipient please notify the sender immediately.
>
>


The contents of this email and any attachments are sent for the personal attention
of the addressee(s) only and may be confidential. If you are not the intended
addressee, any use, disclosure or copying of this email and any attachments is
unauthorised - please notify the sender by return and delete the message. Any
representations or commitments expressed in this email are subject to contract.

ntl Group Limited

[carlingman]

Not wishing to **** on anyones Chips here but surely if it was that easy to switch to a Business Package for a one off fee and a slight increase in price surely NTL as shrewd as they are would have covered all bases on this one.

The easiest way for to detect this, like many other companies do is when you try and sign up for a Business deal as a residential customer the first thing they are going to ask for is your VAT Reg Number.

Im guessing it is not mentioned in the emails posted but the disclaimer will no doubt cover that.

[Doofy]

Most probably but not all businesses have to register for vat though as far as i am aware. Ther are a exceptions whilst doing my business plan i would not have been required to be vat registered.

Your taxable supplies, distance sales, or acquisitions are not expected to exceed £56,000 in the next 30 days, and have not exceeded £56,000 in the past 12 months...

Then:

VAT registration is not necessary in these circumstances although businesses can register for VAT on a voluntary basis to be able to reclaim VAT on purchases. Anyone who registers will also have to account for tax on their sales, where appropriate. Apply to your local VAT office on form VAT1.

[ian@huth]

Terms and conditions include

Subject to contract - Subject to network availability - Subject to full site survey

Perhaps if NTL think that customers are trying to move to a business connection to evade the consequences of capping they will look at their past usage history and fail them on one of those conditions.

[Doofy]

Originally Posted by ianathuth

Terms and conditions include

Perhaps if NTL think that customers are trying to move to a business connection to evade the consequences of capping they will look at their past usage history and fail them on one of those conditions.

You never know but that wasnt mentioned to me by NTL the only requisite they had was that i was out of contract on my residential line and as i am well over my 12 month contract wasn't a problem. Full site survey isnt problem as plenty of people run businesses from home these days. Does seem a bit too easy though

[Hans Gruber]

Might be easy but I still wouldn't fancy that 2 year contract. Technology moves so fast I wouldn't want to be stuck anywhere.

[Doofy]

Yup got to agree on that 1 2 years is a long time to be tied to one company especially one with NTLs reputation. Having said that for the whole my internet connection has been pretty good in all the years i have been with NTL

[Hans Gruber]

Also ADSL2+ should be out some time later this year with some nice speed increases, wouldn't want to have to miss out on that

[Chrysalis]

I know of other isp's that happily let residental users use their business packages, if NTL were to block us from doing this then they really have got to the bottom of the pit. As doofy said you dont require a vat number to be a business, and I think ntl will happily accept orders after all its a 2 year lock in and a nice £90 signup fee which beats the free setup on residental. If only the ntl: home team had as much sense, they obviously throwing silly money away on these free installs.

[Mattitude]

http://www.bigpond.com/internet-plan...ble/Unlimited/

How can australian isp's offer that, and us be stuck at these speeds?

(Okay, so they say they slow down if it's over 10gig a month, but still...)

[etccarmageddon]

Originally Posted by Mattitude

http://www.bigpond.com/internet-plan...ble/Unlimited/

How can australian isp's offer that, and us be stuck at these speeds?

(Okay, so they say they slow down if it's over 10gig a month, but still...)

the speed is variable - when it's a peak time I wouldnt be surprised if it's 128 down as well as up!

Originally Posted by Mattitude

http://www.bigpond.com/internet-plan...ble/Unlimited/

How can australian isp's offer that, and us be stuck at these speeds?

Because this is rip-off Britain

[Doofy]

The last time NTL brought up capping and i complained to them, they told me then if iwas such a heavy user they would happily put me on to there business pack. As per usual money comes into it and they might as well collect the revenue, that along with the 2 year contract and compulsory direct debit, much better than having your customers leave.

[mrlipring]

Ok, i've just been on the phone to NTL's business sales, and i've been told that i can upgrade from a residential package to a business package as long as i give them a month's notice. I'll phone residential sales in a second, to double check, but i also asked the business saleswoman about the speed increases. She says there are no speed increases scheduled for business customers. I'm assuming that's incorrect... I know that communication between departments can be terrible (used to work for scottish power...), and that often the PR and marketing bods often know about this kinda stuff before it hits the grunts on the phones, but can anyone confirm whether the speed upgrades will be across the board?

[Doofy]

I was told yesterday that the speed increases would be across the board, but am looking for confirmation one way or the other have just emailed the business team. According to NTL CS yesterday when i tried to get my service disconnected completely they told me there were no speed increases planned for NTL Period. Just goes to show that one department doesnt communicate with the others, no change there then. Soon as i hear from the NTL business team i will let you know what they say.