homemove woe - Page 2

White Tiger · 17-12-2004, 12:45

Quote:

Originally Posted by steven_azari

white tiger thats the funniest way I've seen someone express their anger in a long time!

your sarcasm is genious

at least things look like their sorted... for now...

Thanks for the compliment

- however, well, you can guess the rest

.

Received another bill today - redirected from my old address

. Here we go yet again, again, again, again...........ad infinitum. This bill was for my old account, which should have been cancelled/stopped/disconnected (pick your terminology). I was being charged for tv + additional box, charges which were also on my other account.

I really am at my whit's end. I don't want to go through Customer Services for the umpteenth time, partly because I know it'll not sort things out, & partly because I may lose my rag. I guess I should write/email one of the Directors, but I don't want this hanging over for weeks, I just want it sorted so I can enjoy christmas.

If someone out there could help me, I'd be hugely grateful. Pretty please!

**Maggy** · 17-12-2004, 14:07

I think you are going to have to physically go to the nearest NTL centre and see someone face to face.Or write recorded delivery to someone further up the food chain.Someone like the boss.

White Tiger · 14-01-2005, 15:46

The saga continues.........

Shortly after my above post, I emailed Vas Agridhiotis (one of the directors) with the whole story. Soon after, I had a reply from his assistant saying somebody would ring me from Customer Liaison. Hmmmmm........

Amazingly, I received a call a couple of days later from a chap called Ken Dugdale. Not sure where he's based, but it's a '0161' phone number. He was a very nice bloke, & we went through everything to correct the numerous cock-ups. At the end, he agreed to credit a month's TV/additional box/broadband totalling ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£62. Fabulous, I thought.

I received some mail today. The first one had all the correct charges, dates, credits etc, & was actually sent to the correct address!

Then they had to go & spoil it all (almost breaking into song there). The other letter was for my old (much cancelled) account trying to charge me for TV + additional box again, SENT TO MY OLD ADDRESS

.

Give me strength

Rang Ken Dugdale back, but he's on holiday - expecting a call back tomorrow.

On & on & on..........

NB as a Leeds United fan, I'm used to frustration & disappointment, otherwise I think I'd have broken something by now

Shaolin_Dragon · 24-01-2005, 00:39

Well, just to add to this whole mess, i moved home on the 18th dec..an engineer came out, set everything up at my new address...and everything was great...until...
i got a bill about a week ago, and i had been charged for two lots of broadband services...new address, and old address. Called up CS, and they transferred me to homemovers...they apologised and said that my broadband service was still active at my old address. So they said they would recredit the months charge and disconnect the service...i thought great..no problems... until i got hom from work on that day..my TV had been disconnected at my new address...
needless to say, i have been on the phone to CS pretty much every day trying to get my tv back on. Whats odd is that my phone and B/band are working fine!?
I've basically been a week without TV due to their cockup!! i've watched every DVD in the house!! They keep telling me they are putting through a reconnection request for my current address but still nothing. this was put in on thursday..well its sunday and still no TV..they reckon it will be on tomorrow, but who wants to bet it wont be? i just hope they dont expect to charge me for the week i have had no tv...!!!
will keep you posted if i get my tv back on tomorrow!

poolking · 24-01-2005, 07:01

Even though it is a bad show from NTL. TV isn't an essential service and CS isn't open on a Sunday, so I doubt anyone would have been there to reconnect your TV service.

Shaolin_Dragon · 24-01-2005, 13:26

Oh i agree with you about it being sunday, and no-one to reconnect me then, but my main gripe is, the reconnection requrest was put in on thursday, and since then, they have kept passing me from pillar to post when i call to check whats happening. In all fairness, i wasnt expecting it to come on yesterday, but i am hoping its back on today, otherwise its back to CS i go!! So far (at 13.25) its not on...but it might be after i get back from work!! fingers crossed!

Shaolin_Dragon · 24-01-2005, 17:28

I DONT BELIVE IT!!! I now have to go back through homemovers as they havent ported my tv service to my new address??!! which doesnt make sense as the tv was working fine up until last wednesday at my new address!! So much for my reconnection!!

I'll let you know in about another month whether my tv is turned on by then!

Gareth · 25-01-2005, 01:06

Shaolin, you story sounds remarkably similar to mine. I had problems non-stop after I moved and (you're not gonna like this) it has been on-going for 6 months now. Despite constant reassurances this would be resolved each month when I called NTL, they were unable to rectify their mistake... even if I explained it in words of one syllable!

The funny thing is that when I last spoke to one of their CS, even he felt sorry for me and said I should be on their Christmas Card list considering the number of problems I've had and the number of calls I'd had to make

In the end, I ditched the tv and phone from ntl, and went with Sky & BT. When NTL works, it works very well. The morale of my story was I shouldn't have moved house

Doofy · 25-01-2005, 01:25

And i thought my simple telephone problem was a farce you people really do have my sympathy. I have followed in gareths footsteps i ditched NTL tv for sky ages ago, Best decision i made and i have just ditched there phone service BT goes in next month. Just waiting to see if they can cock up my one remaining service and i will be off with that as well. Good luck

Shaolin_Dragon · 25-01-2005, 12:24

Well, i dont really want to give up just yet..I'm going to give them a month to sort it..if. after that, they still havent sorted it..then i'm going to have to see about switching. after all, its not my phone bill when i call them!!...you would have thought, with a company as large as NTL is, that they can sort out their own foul-ups. But apparently not.. What is quite funny tho, is i havent had a bill yet for last months tv service..if i dont pay it, what are they going to do?? cut me off?? well, thats already happened!!!!
ah well, we'll see how it goes today..

Shaolin_Dragon · 26-01-2005, 19:54

Well well well!! guess who has tv again!! they used my STB number to reconnect me!! i'm happier now, although not totally happy....i'm not on the right package, but that i can sort out another day..i'm missing all my movie channels and a couple of others, but thats not a problem..always got sky one to watch!!!
now lets see what the bill looks like if/when it comes in..i'm wondering if it has been sent to my old address?! I hope they havent charged me a reconnection fee and charged me for the week and a half of no tv!!!
Thanks NTL, you've got me happer than i have been in a week and a half!!

White Tiger · 27-01-2005, 10:21

Quote:

Originally Posted by Shaolin_Dragon

Thanks NTL, you've got me happer than i have been in a week and a half!!

Bet you'll regret saying that

Seriously though, it comes to something when you're happy with a still sub-standard service. Another case of ntl battering somebody into submission - comes to us all eventually