*ALL* Speed Upgrade Discussion In Here Please

[Chrysalis]

Originally Posted by Ignition

Digi TV is on the way to Leicester.

Sorry about the call centre issue, FWIW I agree.

Get a business package if you want to speak to a technically 'adept' person when you ring tech support. If you are looking to speak to network management level people though you'll be disappointed, even business custs don't deal with networks directly, though business cable support are very good. Considering I remember you complaining about subsidising all those people who phone for basic queries don't see why they should subsidise you as you're too knowledgeable to speak to standard tech support who, necessarily, are not 30k a year network engineers.

Business package will give you 30GB/month + unlimited in office hours, altenately there are providers who can assist you.

Try using a smaller ISP with virtually no customers. While the people on the phones do their best you have to remember that some depersonalisation is inevitable with a company with over 1.2 million HSI customers.

Yes I am considering the business lite package at the moment I will be happy with unmetered only during office hours, on this package am I breaking contract if I share 2 pc's on the same connection?

Also respect to you ignition all your replies have been calmly written and I have had no abuse from you, you are a credit to NTL.

[Scope]

Interesting news.. But if they actually enforce the cap this time, what will happen when you reach it? Will your connectione stop until the end of the month, or do they reduce the speed so you can still use it, and then turn it back up at the beginning of next month?

I hope they do increase upload speed as its really needed in these days of Internet phone and sharping of photos, etc, etc.

[Doofy]

The one thing that really pains me is the £25.00 admin fee for existing customers. I have been with NTL since the beginning yet i am still expected to pay to be upgraded. would have been nice for NTL to reward there customers by not charging the admin fee

Originally Posted by Scope

Interesting news.. But if they actually enforce the cap this time, what will happen when you reach it? Will your connectione stop until the end of the month, or do they reduce the speed so you can still use it, and then turn it back up at the beginning of next month?

If they manage to actually impose a system, the following is most likely what will happen ;

1. Your speed will be reduced (probably to 150k)

2. You may have the option to buy extra bandwidth, and hence have your speed reset to normal.

3. At the end of the month you will be reset.

[Paul K]

Originally Posted by Doofy

The one thing that really pains me is the £25.00 admin fee for existing customers. I have been with NTL since the beginning yet i am still expected to pay to be upgraded. would have been nice for NTL to reward there customers by not charging the admin fee

To be honest I find it laughable that yet again NTL's existing long term customers who have helped pay NTL's bills for so long are again being asked to pay more for a service than a new customer who has yet to put anything into NTL's bank account. I know it's only a one off payment but surely NTL don't need to charge £25 for an upgrade which chould be done automatically across the board or by the press of a button somewhere. Obviously if someone has to have equipment swapped out then there is a cost implication but for people who only need their current modem hit with a new packet of information where is the justification for the £25 cost?

[Earwig]

If they are going to hard cap and charge a £25 fee for doing so then simply move to another I.S.P

Only if people ACT will they get the message. If people say NO rather than, Oh I don't really want to then they will carry on doing it.


I thought the "Admin" fee was only a rumpour anyway?? Has it now been confirmed?

[SOSAGES]

while this may of been asked 283347 times before i just read the news item

so im on 1.5 meg currently i am an old customer and do not wish to pay 25 quid to get a 3 meg connection with 40 gig a month allowence

so can i stay 1.5 meg and just have the old naff cap and the usual letter threat ?

[Ramrod]

Considering that I have already had 2 free speed upgrades I am not adverse to paying a one off fee to upgrade further.
I do however agree with Paul and Doofy re. why should we pay if a newcomer to ntl doesn't have to

[Doofy]

It seems to be the way these days, i recently had sky call me and offer me sky+
at nearly 100 quid more than for a new cutomer would get it they were told where to go as well. Moving to another isp isnt really an option for me at the mo due to the fact that BT have just this week begun upgrading to broadband. But i will monitor it and the first sign of me being cut off for going over the cap and that will be it. Not that i am a heavy user on my heaviest usage i would only ever go over the cap bt about a gig and that is extremely rarely.

[DieDieMyDarling]

The £25 'admin fee', is probably to subsidise the people on STB's, that need replacing, which i woudln't really mind, apart from the fact ntl are no longer subsidising heavy users, and introducing a cap. So i refuse to pay it, unless i get swallowed up by greed and want to try 3mb. But i'm hoping i'll remain strong, and stand by my principles.

[Doofy]

One question if it has already been asked my appologies. As i understand it at this moment in time NTL have not enforced the cap i have certainly never heard anything from them. So when the speed increases are in and the cap is enforced what about the ones who do not upgrade to the new speeds?, will they still be on the soft cap or will the hard cap be enforced on them as well, only asking cos if they are not going to enfoce it on non upgraders i may as well stay on my 1.5mb

[ian@huth]

Looking at Simon Duffy's media presentation it says that metered broadband is coming during 2005. This could be one of two things, either new tiers with a low monthly subscription and cost per gig traffic or the proposed new speed increased tiers with a cost for traffic over the cap.

Customers who choose not to upgrade to the new speeds will, in my opinion, lose the benefit of the current soft caps. I cannot see any "soft" option remaining once "hard" caps are introduced.

[Doofy]

As i said i dont really max out my connection but i would like the choice to do so if i wished. I do understand that capping is a necessary evil imo. Seems to be that the majority of NTL users dont max there connection anyway but a small minority who download 24/7, what they find to download is beyond me but what the hell there choice. I keep hearing that AOL among others offer ummetered services but makes me wonder how long they can sustain it and how long it will be before the bring in caps as well.

[Peet]

Looking at this another way,

If I call NTL to downgrade my package from 750k to 300k, would they let me change to a package that no longer exists and will they charge a £25 admin fee?

It would be nice to get an extra 150k and pay £7/month less!

[HD462]

Originally Posted by Paul

To be honest I find it laughable that yet again NTL's existing long term customers who have helped pay NTL's bills for so long are again being asked to pay more for a service than a new customer who has yet to put anything into NTL's bank account. I know it's only a one off payment but surely NTL don't need to charge £25 for an upgrade which chould be done automatically across the board or by the press of a button somewhere. Obviously if someone has to have equipment swapped out then there is a cost implication but for people who only need their current modem hit with a new packet of information where is the justification for the £25 cost?

I've said the same too, earlier in the thread I think. I don't know how they can offer new customers, half price TV. Internet whatever for X months, yet offer their existing, loyal customers nothing. What happened to looking after your regulars like other businesses do?

I spend nearly £1000 a year with ntl, and have been with them since they first arrived in our area 8yrs ago (Comcast as it was then), you'd think they'd offer some incentive to keep your custom, because if I ever do move, it'll be all services, not just the TV or the Internet (how many times have I nearly done it now...lol )

I'll be phoning when it's time ans seeing if they're willing to waive it. I'm sure there's plenty people who spend as much (maybe more) as I do. That's lots of custom to lose if they all jump ship. After all ntl isn't that competitive now compared to all the other offers you can get, it's just handy having everything under one roof, with one or two bills.

It doesn't mean we won't put up with the hassle on day though and move our custom elsewhere, just as we did when we came to ntl in the first place. I don't want to leave, but I also think they should look after the customers they already have.