cant get ethernet to work

aidy048 · 19-01-2005, 22:46

hi, bear with me I will get this right,
I have been told ethernet is better than usb?, so I read a few guides and tryed a few of them none worked, I have a ethernet port and have tried this procedure.....

Shut down the operating system, and power off the PC.
Power off the cable modem.
Unplug USB cable from both cable modem and PC.
Connect cable modem's ethernet port to PC's ethernet port (usually with a straight-through ethernet cable).
Power on cable modem, wait for it to finish booting, with all LEDs in normal condition.
Power on PC.
it didnt work? now I am stumped on what to try

maverick · 19-01-2005, 23:18

Hi and welcome

What version of windows are you using.
Does the enet light on modem flash when connected and pc on.
Check what ip address you are getting.

Just a couple of things to try.

Raistlin · 19-01-2005, 23:22

Are you running any firewalls at all?

Can you access the Cable Modem's configiuration page from your browser?

Try typing 192.168.100.1 into your internet browser. I think that's the right address anyway.

aidy048 · 19-01-2005, 23:32

here is a the error messages i am getting

A faulty or non-functional adapter has been found. Please remove the following malfunctioning adapters before continuing with installation. If this is a USB NIC that has been removed, please physically plug it back in:

USB Cable Modem 351000

Click the 'Fix' button to correct this problem.

Error Code :23

Broadband Installer has determined that you have a malfunctioning network adapter in your computer.

To fix this problem, you can remove (preferred) or disable this adapter. If you are not able to remove the adapter, then you can disable

A faulty or non-functional adapter has been found. Please remove the following malfunctioning adapters before continuing with installation. If this is a USB NIC that has been removed, please physically plug it back in:

USB Cable Modem 351000

Click the 'Fix' button to correct this problem.
ps thanks for the welcome!!

____________

I am using win xp
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yes I use zonealarm, no ethernet lights either?

Marge · 19-01-2005, 23:33

Sounds like you're running the CD there, you don't need to do that as the modem will already be registered.

Exit from the CD, take it out of the drive and use it as a coaster. Do everything you did previously again and it should work.

Tezcatlipoca · 19-01-2005, 23:33

Are you sure the ethernet port works OK?

Also, you don't need to use the ntl CD to install the connection again, as I assume you have already previously registered the connection back when you first connected using USB. *All* you should need to do is follow the steps in your 1st post. Also, it may help to uninstall the USB drivers for the cable modem.

Raistlin · 19-01-2005, 23:35

Would it be worth using Add/Remove programs to uninstall all the junk that the CD previously installed?

aidy048 · 19-01-2005, 23:37

Quote:

Originally Posted by Debsy42

Sounds like you're running the CD there, you don't need to do that as the modem will already be registered.

Exit from the CD, take it out of the drive and use it as a coaster. Do everything you did previously again and it should work.

tried that didnt work?
____________

Quote:

Originally Posted by Matt D

Are you sure the ethernet port works OK?

Also, you don't need to use the ntl CD to install the connection again, as I assume you have already previously registered the connection back when you first connected using USB. *All* you should need to do is follow the steps in your 1st post. Also, it may help to uninstall the USB drivers for the cable modem.

I removed all usb drivers and searched for usbcm files on my computer it found none so I tried the ethernet cable but still nothing.

Raistlin · 19-01-2005, 23:39

Have you uninstalled the drivers as per this thread:

http://www.cableforum.co.uk/board/sh...ad.php?t=22822

Also, might be worth checking that your network adaptor is enabled.

Go to:

Start > Control Panel > Network Connections

Right click on the icon for your ethernet adaptor and see if there is an option that says "enable" if there is then you should select this option.

maverick · 19-01-2005, 23:39

go into control panel and network connections.
Do you have a local area connection in there.
Does it say cable unplugged,connected or disabled?

Raistlin · 19-01-2005, 23:40

Oops, just read the bit you added to your last post regarding uninstalling the drivers.

aidy048 · 19-01-2005, 23:44

Quote:

Originally Posted by maverick

go into control panel and network connections.
Do you have a local area connection in there.
Does it say cable unplugged,connected or disabled?

yes I have three area connections due to my messing around ahem!!,
1)local area connection 6 network cable unplugged nvidia nforce mcp networking controller

2)local area connection 7 connected usb cable modem 351000

3) 1394connection 4 connected 1394 net adapter

ian@huth · 19-01-2005, 23:45

Is the driver for the ethernet port installed and is the device showing as working OK in device manager? Try a different ethernet cable if you have one handy or can borrow one.

aidy048 · 19-01-2005, 23:47

Quote:

Originally Posted by Raistlin

Have you uninstalled the drivers as per this thread:

http://www.cableforum.co.uk/board/sh...ad.php?t=22822

Also, might be worth checking that your network adaptor is enabled.

Go to:

Start > Control Panel > Network Connections

Right click on the icon for your ethernet adaptor and see if there is an option that says "enable" if there is then you should select this option.

yes I read from that post and followed the instructions.
network adapter is enabled.
____________

Quote:

Originally Posted by ianathuth

Is the driver for the ethernet port installed and is the device showing as working OK in device manager? Try a different ethernet cable if you have one handy or can borrow one.

yes it is fine in device manager, I am using the cable I got with the ntl modem, it is the first time I have used it as my last computer didnt have an ethernet port

maverick · 19-01-2005, 23:47

Quote:

Originally Posted by aidy048

yes I have three area connections due to my messing around ahem!!,
1)local area connection 6 network cable unplugged nvidia nforce mcp networking controller

2)local area connection 7 connected usb cable modem 351000

3) 1394connection 4 connected 1394 net adapter

Remove usb connect enet,reboot modem and pc,check what ip you get with the enet and post back.