*ALL* ntl Cap Discussion Here Please.

[caveman]

If you currently subscribe to the 750 package as I do, the new package will be 2M with a 20 Gig cap is that correct. If so for ordinary users, say those that only browse and email, perhaps occasionally DL some music. How many hours would that equate to, or would it not affect that type of user, only those that regularly use Kazaar, eMule etc.
Sorry I replied before I saw the last thread.

[scrotnig]

Just what I've always wanted...yet another cap thread!

[Paul K]

Bandwidth capping really shouldn't affect people that only browse and download updates, you would have to move some very large files on a regular basis to impact your allowance

[Earwig]

I do not think the point to all this is wether or not we should have a cap.

I think the main point is for the caps to reflect more realistically the speed of service to each customer.

And for 3MB to be capped at 40GB p/m is quite simply not high enough for many people.

The whole point of having a fast connection is to download huge files quickly. If all you are going to do is surf the web and look at emails then you really do not need anything more than a 512 connection..... You can only load a web page so fast ! ! !


If we take out downloading illegal films etc..... There are many legal options out there. You could download movies from divx for a monthly fee.
There are also talks of downloading complete dvd's as apposed to renting them. So you pay NTL for the connection, you then pay a rental company to download/rent movies...........But oh you can't coz you hit your cap with your last film ! !

The simple answer is if you cannot give unlimited bandwidth on you highest tier then at the very least you should try to offer a wider variety of packeges??

[Chrysalis]

Originally Posted by Ignition

Sorry if I gave that impression, if you check a few pages previous you'll see that I answered this question by explaining that Telewest did a massive resegmentation and upgrade program a couple of years ago before going into bankruptcy protection.

Purely my opinion, but sadly I don't think that the powers that be in ntl are or have accorded the HFC network the respect it deserves, far more so that Telewest due to ntl being a larger company with more and much larger non-HFC networks and interests.

Thanks for explanation, in fact I remember reading this before I sorry I forgot you mentioned it. Yes that is quite a crafty move by telewest sounds like they got some upgrading done on credit and then got themselves out of paying the full cost.

[Neil]

Originally Posted by Wombat

HI all !

I just found out about the new increase offered by NTL and the caps. I don't use my connection to do any peer to peer downloading etc. I only use my connection to download MP3's from the IPOD site for my ipod which i pay for. I am also a webdesigner by trade and I do a hell of a lot of uploading and downloading per day to various servers to test websites I work on etc. I also play alot of online games this means my pc is connected virtually 15 to 20 hours of the day. What i am worried about is that these caps will affect me due to no fault of my own. An example when software such as online games patch or you download a game i.e. from valve these files can be hundreds of megabytes in size so although your not doing anything illegal you couldbe eating away at your monthly download allowance due to no fault of your own.

Now I do think that these caps are rather unrealistic i'm not a power downloader but at the moment my average monthly usage ranges from 40gb to 45gb per month this is what I would consider as normal usage for me and i am on 750kbs NTL service. This usage has been constant ever since i got broadband so its unlikely to change. So as you can see it would affect me quite a bit so I am a bit worried. I can't switch to ADSL as the exchange is to far away from me and BT don't offer ADSL in my area which means no ukonline either etc. So i am stuck with NTL for the for seeable future.

What I would like to see is these caps increased to by 10gb more which would be much more realistic figures.

You are not really in a position to complain, because you are on a residential service, when you should be on a business one (which is obviously more expensive)

http://business.ntl.com

to the site btw.

[orangebird]

Originally Posted by Neil

You are not really in a position to complain, because you are on a residential service, when you should be on a business one (which is obviously more expensive)

http://business.ntl.com

to the site btw.

Beat me to it

Originally Posted by Neil

You are not really in a position to complain, because you are on a residential service, when you should be on a business one (which is obviously more expensive)

http://business.ntl.com

Or ADSL. But let's talk about the business lines for a moment. The broadband lite service is listed at £25/month for 750k, with £90 installation. Doesn't mention caps, but it does mention 24/7 business support which is presumably similar to residential support but without the queues. You get more web space and email addresses too (do their have separate, working email servers?). Oh, and you get a free domain!

What's the catch? Surely it can't be the same as the residential service for the same price? Maybe it's £25 not including VAT? Does that if we pay £29 we can get an uncapped service? Or do you need some kind of ultra expensive business line?

[Neil]

Originally Posted by mojo

Or ADSL. But let's talk about the business lines for a moment. The broadband lite service is listed at £25/month for 750k, with £90 installation. Doesn't mention caps, but it does mention 24/7 business support which is presumably similar to residential support but without the queues. You get more web space and email addresses too (do their have separate, working email servers?). Oh, and you get a free domain!

What's the catch? Surely it can't be the same as the residential service for the same price? Maybe it's £25 not including VAT? Does that if we pay £29 we can get an uncapped service? Or do you need some kind of ultra expensive business line?

Who knows?

As per usual, the ntl website is about as useful as a chocolate fireguard when it comes to having the info that you need.

Perhaps the helpful info section is "Coming Soon"!?

Originally Posted by Neil

As per usual, the ntl website is about as useful as a chocolate fireguard when it comes to having the info that you need.

Shame, 'cos it's kinda useful info to have. If you can get an uncapped service with a free domain name, working email and premium support for £4 extra a month I think quite a few people might be interested in that.

[Neil]

Originally Posted by mojo

Shame, 'cos it's kinda useful info to have. If you can get an uncapped service with a free domain name, working email and premium support for £4 extra a month I think quite a few people might be interested in that.

You would probably need to supply your registered V.A.T number too I would guess.....

[Chrysalis]

Originally Posted by Neil

You are not really in a position to complain, because you are on a residential service, when you should be on a business one (which is obviously more expensive)

http://business.ntl.com

to the site btw.

Never heard so much crap for a long time, residental or business you have a right to complain. Business users dont pay more for a right to complain they pay more for lower contention, right to use for commercial purposes, better support, possibly a SLA, possibly increased traffic limit if any in place. There probably is other stuff as well. Unfortenatly I work in the internet industry which kind of stuff's up ntl's argument as I know the game they are playing.
____________

Be careful what you say although I know you are not a true representative of NTL I am sure 'Fair Trading' wont take too lightly a company saying that a customer has no right to complain.

[Neil]

Originally Posted by Chrysalis

Never heard so much crap for a long time, residental or business you have a right to complain. Business users dont pay more for a right to complain they pay more for lower contention, right to use for commercial purposes, better support, possibly a SLA, possibly increased traffic limit if any in place. There probably is other stuff as well. Unfortenatly I work in the internet industry which kind of stuff's up ntl's argument as I know the game they are playing.

Oh dear.....

As you work in the "Internet Industry", you will no doubt be aware of the following then.....

There is no right to complain when you are using a residential service for business purposes-it is also against the T's & C's.

Originally Posted by ntl

Terms & Conditions

21. Residential Use Only

The Services and the Equipment are only provided under this Agreement for residential customers and for residential use only. The Services or any part of them cannot be sold for money or monies worth.

We have no liability, whether due to our negligence or otherwise, for any losses incurred by any business, trade or profession carried on by you or any other person using the Services or the Equipment.

Taken from: http://www.home.ntl.com/page/termsresidential

So you see, it's nothing like the "load of crap" that you tried to make out it was.

I know what I'm talking about when it comes to ntl, & even if it weren't ntl, the fact still remains that if you are using a residential connection for business purposes, you are in no position to complain.

You pays your money, you takes your choice, but working in the "Internet Industry" you'd know that wouldn't you?

Originally Posted by Chrysalis

Be careful what you say

Errrrr.....no!

Originally Posted by Chrysalis

although I know you are not a true representative of NTL

I am not any sort of representative of ntl.

Originally Posted by Chrysalis

I am sure 'Fair Trading' wont take too lightly a company saying that a customer has no right to complain.

Yeah....ok...whatever.

What on earth are you talking about??

Do you think that I am/I work for ntl?

You need to pay attention a little closer methinks!

[Earwig]

A little off topic here but still kinda in line with the caps.......

Would it be possible to have 2 cable lines from NTL and maybe "Bond" them like adsl companies do....Say like Nildrim??

If this is not possible could you have 2 separate lines to 2 separate pc's??

I am guessing the answers to these would be no but just thought I would make sure.....

[scrotnig]

Originally Posted by Chrysalis

Be careful what you say although I know you are not a true representative of NTL I am sure 'Fair Trading' wont take too lightly a company saying that a customer has no right to complain.

Ok, go to Trading Standards (as it is actually called), tell them that you were running a business on a residential service, the service failed, you lost trade as a result, and you wish them to investigate why the company wouldn't compensate you.

Go and try that tomorrow, and see what they say.

If you use a residential service with ANY company for business purposes, you're on your own.