*ALL* Speed Upgrade Discussion In Here Please

[paulyoung666]

Originally Posted by monkeybreath

well... if he fixes connection problems then he must be in tech support so can't give discounts to people...

and if he can give discounts to people then he must work in customer service or retentions or similar... and therefore probably won't be fixing people's connection problems

can anyone else smell that funny smell floating around this thread

[jtwn]

What about this?

CT ATUFD (A)TU + FREE DTV 12mths
CT A1BPF (A)BB Plus FREE 1 mth

**CT A1B1M (A)1MB BB FREE 1 Month**
**CT A1B2M (A)2MB BB FREE 1 Month**
**CT A1B3M (A)3MB BB FREE 1 Month**

CT A1CDL (A)DTV Dual Fam FREE 1mth

Maybe somebody higher up? Or a badboy employee doing things he shouldn't, getting favours off other employees?

[Stop It]

End of this month. Some customers already been upgraded, you can check this by looking at your cable modems config file ;-). If the file name is eg. xtrial (x means speed) then you can see that you have already been done.

I know a few people who have already been upgraded without knowing

Strange one this, end of this month and no announcement? yeah, ok, (even the last upgrade was offically announced a month in advance).

Even stranger how he says people have been upgraded, If its like the one just gone its done ubr by ubr (Isnt it? :P) And so he could say where has been done (like the first lot last time was up near manchester wasnt it?), Ive got no evidence to disbelieve him, but theres not much to back it up either.

Ok upload speeds are -

1mb = 128k
2mb = 256k
3mb = 256k

Say what???!!! Thats weird...

Hope that answers your questions as for caps.

1mb = 5Gb a month
2mb = 30Gb a month
3mb = 40Gb a month

Note - Xbox Live usage does not go towards your monthly usage allowance ;-)

Stopped Believing him at this point, how does your modem know what is being downloaded? Im willing to be proved wrong but surely they measure total traffic to your modem (less ntl bg noise etc) rather than the type of info?

Remember NTL DO NOT enforce these caps and only 0.2% of abusers of service have ever been contacted. You will NEVER be cut off or charged, all NTL do IF they ever contact you is ask you to adjust your usage but they will NOT cut you off or charge

I thought the entire point of this is to make the caps hard, and after you reach them the speed is reduced or you are charged more, or something, I dont see the point in informing people of a change to the cap and then not enforcing it :/

[Ignition]

FYI That dude is talking out of his @rse and I'd strongly suggest that no-one gives him any information of any kind.

384kbps upstream is impossible on the network, regardless of 'tweaking' done by friends, there's no 384k upstream profile on a uBR anywhere.

There are no customers presently upgraded.

All usage would count towards the limit, I know of no exemption for X-Box Live.

No-one can fix a connection then give a discount to someone then quote sales codes. More BS. Connection 'fixing' where the problem isn't on customer's PC is done by an onsite engineer or ntl networks, the people who manage the uBRs, not ntl:home sales/tech support/customer services/retentions/ whatever this guy seems to think he is.

He's simply talking out of his backside throughout.

[HD462]

Hi all, new member here.

I heard about the speed increase a month or two ago. I had to phone ntl tonight about an ongoing problem we've had with the DTV freezing all the time when going into interactive, and the EPG not having any info on it very often (getting a site visit on Monday).

While I was on the phone I asked about the speed increase. The girl on the phone said she didn't know anything about Broadband and gave me a number to phone broadband support.

I phoned them up and spoke to a guy, asking him when the upgrade would be, and if we had to register for it, or would it happen automatically. He didn't know anything about it (or was playing the innocent). He asked where I'd heard about it, and told him it was all over the net on various forums I visit. I told him what the increases were going to be, but he still reckoned it was new to him.

He went off the phone to speak to someone, while he was away I remembered I'd seen an article on The Register about it. So when he came back on the phone I gave him the url. He said they'd heard nothing about it, and to keep checking the ntlworld website for an announcement when it was official. Although that was a bit confusing, as it was the top man who'd made the announcement in November, so you can't get much more official than that I guess.

I'll be complaining if they try to charge a £25 upgrade fee though. They give new customers plenty of offers (half price for first 3 months and such like), how about looking after existing customers. I've been with them 6yrs now, and spend nearly £1000 a year with them, I'm sure they could waive the fee. Especially as my STB doesn't need upgrading to a Samsung for the upgrade (although I've asked if they can to cure the TV faults, but the woman said it still has faults too), as I have a seperate cable modem, so it's just a case of someone ramping the speed up their end.

We'll have to see if they make 'an announcement', they must be having loads of people phoning up asking about it. Apparently Telewest has already done their upgrades (or are in the process of rolling it out).

[Ignition]

I have replied in that forum to that steaming pile of BS that guy was telling.

My personal highlight:

About the only thing I'm remotely interested in knowing is if the chap you apparently 'fixed' is for real, and who you got to do the fixing for you, I probably work with them. Ah, that's right, from the details in this thread I can find out where the customer is then find out what's been done on their router from records of commands run. Oops.

[Gareth]

Nice call, Ig. I bet he doesn't make any more claims of that nature again

[Ignition]

I seriously lack a sense of humour when I see stuff like this. Makes ntl look bad, annoys paying customers when they don't get what they think the company has promised them, and generates more work for 'real' employees answering calls as to why they aren't getting what 'so and so' on a forum told them they would be getting.

Its a shame there is not a bovine excreta award that guy would win it hands down.

[DieDieMyDarling]

If ntl got their act together and told people in time, it wouldn't leave customers needing to check forums to find information out.

But that guy was up to something more seedy, he was taking surnames and post codes, he could use that information for a whole host of things, i wish people would be a little bit more cautious, no doubt the people saying it worked, were in on the deal, and he's making money out of their addresses.

[icanadvise]

Originally Posted by Ignition

I seriously lack a sense of humour when I see stuff like this. Makes ntl look bad, annoys paying customers when they don't get what they think the company has promised them, and generates more work for 'real' employees answering calls as to why they aren't getting what 'so and so' on a forum told them they would be getting.

so if making sure that NTL customers get the right info why don't YOU come clean?

I have to admit that ISPs do have every right to either increase prices so that they can cope with the P2P traffic that consumes 60 - 70% of their bandwidth and remain profitable, or to manage this traffic level down.

see http://www.dslreports.com/forum/rema...5687~mode=flat Are yo in favour of capping and agree with your emploter?

Here http://www.dslreports.com/forum/rema...7116~mode=flat you confirmed that

uploads aren't changing

so is that true?

Originally Posted by icanadvise

so if making sure that NTL customers get the right info why don't YOU come clean? see http://www.dslreports.com/forum/rema...5687~mode=flat Are yo in favour of capping and agree with your emploter?

Here http://www.dslreports.com/forum/rema...7116~mode=flat you confirmed that so is that true?

The problem that some of us have is this. NONE DISCLOSER AGREEMENT. Even if and i repeat if we knew when, where, how , and add a side order of why. We are not allowed to publish it on a public forum until such time as it is officially released by NTL. If we do then its good night Vienna as far as employment goes. I like my job so will not be risking it, I am sure the other employees on this board will mirror what i have just said.

[Ignition]

I am in favour of capping and thought I'd made that quite clear in previous posts here.

Would you mind quoting me in full please:

As far as I know uploads aren't changing

Key words 'As far as I know' as in I don't know everything or even close to everything, and even if I did know I certainly wouldn't spill it on here or bbr. Simply put I signed and agreed not to, and to do otherwise would threaten my employment.

For what it's worth I have an idea about a number of things to do with the speed increases, none of which I have revealed publicly due to the non-disclosure agreement I have. I will settle at shooting down the BS misinformation, I am not permitted to supply any extra information, sorry.

My my, icanadvise, long time no chat - where the devil have you been lately? I hope you have not crawled out of the woodwork to cause trouble by misquoting peeps. Or I-can-advise you to crawl back.

[uni]

Nothing in black and white then I assume . Only wanted to know when