Volume?

Graham M · 13-01-2005, 21:33

Hi on our NTL on certain occasions we are getting "fuzzy" sound like the gain is too high on the box, and it only happens when the telly is above a certain volume. I was wondering what the volume on the box should be, I just checked and it is set at 6. Any ideas?

Cheers.

soneill · 13-01-2005, 21:35

I think my box is set to 8 (Pace 4001)

browneggsandham · 13-01-2005, 21:37

Do you mean that the sound is clipping? If so, whereabouts are you, and are you on the pink CR3 software by any chance?

Browneggsandham

dilli-theclaw · 13-01-2005, 21:44

My box also is set at 8 (it actually comes up with 'best' next to it as well - dunno if yours does)

Graham M · 13-01-2005, 21:47

Umm just sounds like over-gain distortion to me and yes, software is CR3

13-01-2005, 21:50

samsung box? mine did the same as the sound output was on 10, i dropped to 8 and seems to have sorted it

Tristan · 13-01-2005, 21:52

Just to make things clear, if you can adjust the volume on you STB, then you're on the Langley platform, and as such are NOT affected by the infamous Bromley sound bug. This is something different.

Bet that won't stop a certain person chipping in thouhg

Graham M · 13-01-2005, 21:55

Im not sure what Platform im on, im in Poole,Dorset if that helps? And no its a Pace 2000 iirc.

browneggsandham · 13-01-2005, 22:01

If you've got a 2000 box then you'll be on Bromley. It is a known software fault and will be sorted in the next software upgrade. The box volume was set too high in order to make the reminder sounds audible. They just didn't bargain on this happening!

Quote:

Originally Posted by Tristan

Bet that won't stop a certain person chipping in thouhg

Browneggsandham

Graham M · 13-01-2005, 22:03

It only seems to be recent, has the software changed recently then?

browneggsandham · 13-01-2005, 22:13

Not for quite a while, no. Have you recently connected your box up to a sound system of any sort, as this tends to make it more noticeable??

Check all the connections at the back, such as scarts.
If that doesn't help, have you got another TV you could test it on?

Likelyhood is it's the software though, and you just hadn't noticed it until now.

Browneggsandham

Tristan · 13-01-2005, 22:34

Sorry, Poole is on the Bromley platform, and so you could be affected by the bug. I thought you meant you'd been changing the volume using your remote control, which doesn't work on the Bromley software. Changing the volume in the engineering screens doesn't do anything -- it changes back when you reset the box.

I'm surprised it's set at 6 though -- I thought it was the fact that it was at +10 that was causing the problem?

Graham M · 13-01-2005, 22:49

Well according to the Diagnostic Menu (Pup, Pdown, Blue) Thats what its set at and you calling me slow BrownEggs?!?!?!?

Ill try a different Scart Lead see if that helps.

garyparson · 14-01-2005, 12:19

another happy customer.

philking68 · 11-04-2005, 20:57

I live in Poole too and used to have problems with sound clipping (particularly on certain channels). However, I recently had my Pace STB replaced with a Samsung (for the 2Mb broadband upgrade) and there's no more sound clipping - hurrah! So if anyone else has this problem, I'd suggest getting your STB changed.