Help

matt87 · 08-01-2005, 00:00

Ive reinstalled windows again,
and i have 3 different users on this machine
but only this account has the internet working on it
how and why cant i use it on the other accounts
thanks in advance
matt

Ramrod · 08-01-2005, 00:15

OS....etc.....?

Raistlin · 08-01-2005, 01:08

Quote:

Originally Posted by matt87

Ive reinstalled windows again,
and i have 3 different users on this machine
but only this account has the internet working on it
how and why cant i use it on the other accounts
thanks in advance
matt

to CF matt.

Kick off your shoes, sit back, relax, and enjoy your stay.

If you could give us some more details about your setup:

What OS are you using? What have you already tried? Ar you running any firewall products?

This would help greatly in getting to the bottom of your problem.

Cheers,

Raist.

matt87 · 08-01-2005, 10:25

Thanks for the reply
Im using xp proffesional with ni firewall running
Ive tried to reinstall the software but forgot my pin so i cancelled the installation and phoned ntl to get my pin. now every time i start the instalation i get and error (about athenticating my details) and the program then closes.
thanks

Raistlin · 08-01-2005, 10:34

Ok, I take it that (when you say, "install the software") you mean the NTL disc?

If you have got one account working ok then your internet connection is already set up and there shouldn't be any need to re-install the software.

Are you using a USB connection or Ethernet (assuming that we are talking BB here)?

It may be a case of just setting up the other two user accounts to point at your Local Area Network (LAN - in this case your Cable Modem) for your internet connection.

Just confirm for us that you have one machine, with three user accounts, and that one of them does have a working internet connection.

Thanks

matt87 · 08-01-2005, 11:11

Quote:

Originally Posted by Raistlin

Ok, I take it that (when you say, "install the software") you mean the NTL disc?

If you have got one account working ok then your internet connection is already set up and there shouldn't be any need to re-install the software.

Are you using a USB connection or Ethernet (assuming that we are talking BB here)?

It may be a case of just setting up the other two user accounts to point at your Local Area Network (LAN - in this case your Cable Modem) for your internet connection.

Just confirm for us that you have one machine, with three user accounts, and that one of them does have a working internet connection.

Thanks

Yea thats right one machine 3 accounts
and im using the ethernet connection
and the internet works on one account

08-01-2005, 11:22

1) On the accounts that don't work, what happens?
2) On the accounts that don't work, open IE, go to Tools/Internet Options/Connections, and check there are no dial-up settings. Go to LAN Settings and check there is no proxy server selected.

matt87 · 08-01-2005, 11:29

when i try to go to a site the "page cannot be displayed" message comes up.
ive tried connecting using things like msn messenger but that jus displayes an error message.
ive also tried the proxy thing and none of them were selected

08-01-2005, 11:33

In the earlier post you said 'ni firewall running'. Is this Norton Internet Firewall, or a typo ('no firewall'). If the former, have you tried disabling the firewall (and the XP firewall if enabled?). NOT suggesting you leave it disabled, but just to rule out a firewall issue.

matt87 · 08-01-2005, 11:51

typo sorry,
xp firewalls disabed and it still aint working

Millay · 08-01-2005, 13:02

On one of the accounts that is not working , I would suggest you check the TCP/IP details to do this, goto a command prompt (click run and then type cmd) in the black DOS style window that appears type ipconfig /let us know the results ie does it say cable disocneected etc..

08-01-2005, 13:10

Quote:

Originally Posted by Millay

On one of the accounts that is not working , I would suggest you check the TCP/IP details to do this, goto a command prompt (click run and then type cmd) in the black DOS style window that appears type ipconfig /let us know the results ie does it say cable disocneected etc..

Should read

ipconfig /all

matt87 · 08-01-2005, 13:13

Just installed xp again and its working now
thanks for all your help
much apreciated
matt

08-01-2005, 13:14

np - glad it's all working now.

Gareth · 08-01-2005, 18:52

Heh, Windows... don't you just love it