*ALL* ntl Cap Discussion Here Please.

Originally Posted by dellwear

And before I get flamed, yes I know there are many people at NTL that do an excellent job, so put that flame thrower down Debs

[cookie_365]

Originally Posted by enjoymarcus

Why dont NTL stop being tight arse capitalists, and give their customers what they deserve.

How'll I cope with 32 bps ???

[Earwig]

I myself confess to being a pretty high user and probably download in excess of 10GB per day. Obviously not every day but a good 3-4 days from the 7.

This means that I would hit the cap in less than 1 week! ! !

Now all I have to say is that I am not "Flaming" NTL for their introduction of a cap. And think that it is a "Good" thing to help them keep the systems in check and maintain a healthy speed for ALL of their customers.

If however NTL are reading any of this ( I know some employees are!) then I would like to suggest an "Uncapped" service for those that need it.

Many people in this thread have said that they would be willing to pay for the service so how hard would it be to include this option??

The only problem I can see is that many ADSL companies already offer an "Uncapped" service for the price we pay for the capped one at the moment so a price increase may not be advisable to achieve the "Uncapped" service.

Perhaps what is in order would be a slight reduction on the slower speeds that are capped??

But then if the "Heavy" user is in fact a minority they would lose out on profits with most people opting for the lower tiers...... Kinda more difficult to think of a solution when you get into it eh?? Hehehe.

Ahh got it.........How about a price increase of £2 on the 3MB and make it uncapped which would bring them into the pricing for the current ADSL "Uncapped" services. (Yeah ok I know there are 8MB lines out there but it is unfair to include these as such a small % can actually get the damn service), then a price reduction of £2 on the lower tiers from their Proposed pricing and keep them "Capped" as they are.

Also as NTL will be offering a 3MB line as apposed to the most common 2MB line perhaps another couple of £ on top of the £39.99 (ADSL) would not be to much to ask for the service??

£42.99 for 3MB "uncapped".......Who would go for it??

£22.99 for 2MB "Capped at 30GBp/m" (I think this is correct?).....Who??



Also @ Ignition.

I thought you gave some good answers and thank you for the time it took you to answer them. Althoug I must admit 1 or 2 did surprise me, Especially when you said you thought the 3MB was to slow and would like to see it faster still!!! Hehehe.
I kinda like the odd small increases throughout the year......Gives us something to look forward to!! ;-)

[tomjleeds]

I'd definitely go for 3Mbps uncapped at £42.99, but it won't happen.

[ian@huth]

Caps are introduced for a reason and over 95% of NTL customers will come nowhere near the caps. That leaves a small minority of customers that will be affected, some very much so. Amongst that small minority you have customers saying either that the caps should be much higher or that uncapped tiers should be introduced at a couple of pounds per month extra on top of the capped tiers. Both these ideas are non starters because they would take away the benefits gained by capping and for either no or very little extra revenue. NTL are not introducing caps for the fun of it nor to p-iss off their customers. They are introducing caps because the business and the vast majority of its customers will benefit by having them. Yes, they will lose some customers because of the caps and these may take other services, TV and telephone, away too but NTL may find that this loss increases the overall profit they make. I know that we all would like to pay less for broadband, have faster download and upload speeds and no caps at all, but this is the real world.

[jtwn]

I see it that the vast majority of customers are not going to know what the cap is or is about. At least until bandwidth capping is understood by all, something like aol's adverts but bigger and more understandable.

And while that hasn't happened from a business perspective i guess capping is the option to get rid of the users ntl can afford to lose. The few complaints here obviously aren't a concern to ntl of a userbase of 1m users.

[scrotnig]

Originally Posted by Chrysalis

Mark B, then how are other companies making money and offering more then NTL, the question is do they want to make a profit or do they want to make a obscene profit.

They'd probably settle for actually making a profit at all to start with, obscene can come later.

Originally Posted by Mark B

They'd probably settle for actually making a profit at all to start with, obscene can come later.

[th'engineer]

Originally Posted by Ignition

Find me an ISP in the US with uncapped 4/1 please?

Just in case you had not realised we are in the UK.

[th'engineer]

Originally Posted by Bill C

On a personal point and nothing to do with my work for NTL.

I would pay for a unlimited option myself.

Well said Bill honesty

Originally Posted by Bill C

We will just have to wait and see if they are watching this site and if they take notice of the points customers have made here.

you are joking NTL chiefs taking not of customers refer my friend to MR Goodlands views on customers

[Rone]

Having a quick look round it seems UK onlines cap limit is 500gig per month on the 8meg adsl, and the nearest in speed i can find is Nildram 2 meg, with no cap limits, and the young lady said they had no plans to introduce any.
Why you think would i pay £44 to Nildram for 2meg when i can have 8 meg for £39?
Not cos i'm rich [and i think 500gig pm is plenty] but because i dont want to have to monitor usage at all, i have 3 kids who all surf the net.
I would sooner go with somebody who i have heard good things about, unfortunately i dont know anybody on UK-online to give any feedback.
I just cancelled my ntl package today, so i can have adsl downstairs as my eldest lads upstairs line wont be free for a month or two.
Mainly cos i dont expect NTL to read this fine forum, nor do i think they will be bothered about losing a few customers, so i am keeping the cable broadband alone until the final outcome.
It would be nice to get an adsl service thats been as reliable and quick as ntl, ok its had small faults but on the whole its been a great service.

[th'engineer]

Originally Posted by Rone

i dont want to have to monitor usage at all, i have 3 kids who all surf the net.

Well said rone echo your views

[Neil]

Originally Posted by Rone

i dont want to have to monitor usage at all, i have 3 kids who all surf the net.

Then you need to switch your BB supplier to one that offers an uncapped service.

There are plenty to choose from on ADSL Guide, the ones that spring to mind immediately are Pipex/Zen/Nildram/Bulldog/UkOnline.

HTH.

[Neil]

Originally Posted by th'engineer

Well said rone echo your views

Same applies to you too!

[Hans Gruber]

Originally Posted by Neil

Then you need to switch your BB supplier to one that offers an uncapped service.

There are plenty to choose from on ADSL Guide, the ones that spring to mind immediately are Pipex/Zen/Nildram/Bulldog/UkOnline.

HTH.

People realise that we're going to have to change ISPs. It's just a lot of hassle (and expense) getting sky and dsl installed, which I'm sure I speak for a lot of people when I say we could do without.