Hi all..
Right..where to begin.
Move into my first house 10th October
Start Oct.
I enquire into the packages NTL offer. I find out there are some bundles that give me savings..I think it was something along the lines of, Pay for internet, and tv, get phone free (worth about £8 i think)..(If anyone can confirm this i would appreciate it, as i cant find my first 2 bills, or the flyer with all the info on) was something like £45 for 600k + base tv and + base phone (evening + weekend calls free). £60 ish for family plus 600k plus phone..
Mid Oct, 2003.
NTL Cable, TV and Telephone is installed, all is good. We watch some rugby..
Late Nov, 2003.
First bills roll in.
I subscribe to NASN @ 9.99/mth, min 12mth contract
time passes.
May/June time.
Phone gets cut off. I ring them up to find out why only to be told, i havent paid the bill?..I asked why not?. they said, no direct debit setup for phone. I said why not?. Surely the ntl bod set them all up when i first sorted it out. Apparantely not, and also find out they have billed me for phone when they shouldnt have (i think phone was free). I say, we why not, they say, COMPUTER/Person error..
Anyway, i offered to pay the outstanding, which was £70. For some reason i had some months that were £2ish, and some that were £10-16 (some had local call plan + talk unlimitied)
anyway..The plan started in Oct, yet by March i had a bill of £32 oustanding.
april £43
may £53
june £69
as you can see, only about £10 a month. that means,
feb £21
jan £11
December £0.
It appears that when they added the NASN package, it screwed the whole lot up.
2 questions.
Has anyone else had similar happen?.
Does anyone have a flyer circa Oct/Nov 2003 kicking about to confirm prices..
In the meantime i am chasing this with my bank to see what payments were made for the telephone.
Many thanks if you took time to read this, and double thanks if you can shed some light on my NTHell!..
Thx.
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