[Merged] EMail Problems *Again*

[Chris W]

Originally Posted by Toreador

Not sure, but webmail is down again which is usual indicative of a more general problem

mine logs in fine, but it may be that one of the Mail Storage Servers has gone down.... i'll get some more info when i go to work later.

[nostra]

am having problems with webmail

but pop3 server seems to be working fine!

[blue jammer]

I also haven't been able to have e-mails forwarded and deleted from the server, having set up a rule for both my ntl mail accounts via webmail.

I wondered why my yahoo account was quiet, and logged in to webmail to see hundreds of mails just sat there

Trying to access webmail tonight is a waste of time, it just times out, the useless piece of poo that it is

I hope they get it fixed soon, as this is a nightmare, and I think once it's back to some kind of 'normality' I'll change every record of ntl mail to yahoo, as at least that is reliable and spam free...

Edit to add:

Session invalid.
This message occurs because you have either previously logged out
or your session has automatically timed out.

Great

Anyone know if NTL: Business's service is any more reliable than NTL: Home's? They offer a 750k broadband package for the same price (£24.99 ) but with a service guarantee - six hour fix or compo I believe. I'm thinking of switching (cos too much hassle to get a BT line back in, though believe me I'm tempted). The compo element suggests to me NTL: Business servers may be more robust and/or the engineers more incentivised!

[Neil]

Originally Posted by andyl

Anyone know if NTL: Business's service is any more reliable than NTL: Home's? They offer a 750k broadband package for the same price (£24.99 ) but with a service guarantee - six hour fix or compo I believe. I'm thinking of switching (cos too much hassle to get a BT line back in, though believe me I'm tempted). The compo element suggests to me NTL: Business servers may be more robust and/or the engineers more incentivised!

Are you V.A.T registered?

Nope. I'm just a humble freelance. I think I can see where you're going. It's going to be £24.99 plus VAT isn't it?!

andy

Ok, now I have been very patient for the past week waiting for today the promised day when the e-mail service etc is to be restored.

Trying to access mail via Outlook Express, yes and settings checked but server refusing me access to receive or send. Even web mail as dead as the dodo. So NTL techies what is going on? When can we expect normality to be restored?

[threadbare]

Originally Posted by Gogogo

Ok, now I have been very patient for the past week waiting for today the promised day when the e-mail service etc is to be restored.

Trying to access mail via Outlook Express, yes and settings checked but server refusing me access to receive or send. Even web mail as dead as the dodo. So NTL techies what is going on? When can we expect normality to be restored?

Just used telnet to get into my email account †“ web-mail working too.

There have been problems with errors sending mail - notably error 550 when sending

Originally Posted by threadbare

Just used telnet to get into my email account †“ web-mail working too.There have been problems with errors sending mail - notably error 550 when sending

Fortune smiles on you. We cannot access our e-mail at all for over a week now, neither can we access web mail and neither can we get into our account. So I suppose I'll have to call CS this morning to get assistance though I'm not excited by the thought.

[Gerry1]

Originally Posted by pad

I can't send email from Outlook to NTL either although I do have a simple solution ...

Change the outgoing SMTP server to "mail.tesco.net" and unclick the requires authentication checkbox

Many thanks to pad for suggesting changing the outgoing SMTP server to mail.tesco.net - solved a problem that's been bugging me since I switched to Tesco Broadband !

I used to be with Powergen ISP (which was then taken over by Breathe) but I still managed to send and receive my e-mail when I switched to AOL. But when I went to Tesco I could only receive, not send. I didn't want to use Tesco's webmail or change my existing PGen address so I spent hours on Google looking for a solution to the dreaded "Error Number: 0x800ccc0e" messages.

I'm just annoyed that Tesco don't seem to have some relevant FAQs, just a helpline where I couldn't speak to a real person after holding for 35 minutes.

Once again, many thanks.

Gerry

ohhh god...here we go again - unable to connect and download email to Outlook but webmail is fine (but slow)....


I'm getting really fed-up with this now.....

Anyone having issues with messages failing to arrive in their inbox? Someone who emails frequently is insistent she has sent mails which haven't arrived. But I still get mail from her. Yesterday she sent two mails a couple of mins apart but only one arrived. She's using BTconnect, I'm using NTLworld. Could messages be being blocked by NTL's new spam blocker?

Andy

PS. For those familiar with my previous posts, the lost mails aren't in my spam folder this time!

[threadbare]

Originally Posted by andyl

Anyone having issues with messages failing to arrive in their inbox? Someone who emails frequently is insistent she has sent mails which haven't arrived. But I still get mail from her. Yesterday she sent two mails a couple of mins apart but only one arrived. She's using BTconnect, I'm using NTLworld. Could messages be being blocked by NTL's new spam blocker?

Andy

PS. For those familiar with my previous posts, the lost mails aren't in my spam folder this time!

quite possibly. I am sure BT have many email servers and maybe only be one or two that have been blocked. This will need to be taken up by your friend with BT

Originally Posted by threadbare

quite possibly. I am sure BT have many email servers and maybe only be one or two that have been blocked. This will need to be taken up by your friend with BT

I can't understand why some mails should get through and others not. Also had someone else on complaining that a mail I sent, twice (once yesterday, once this morning, has failed to arrive. Also had a response this moring from the postmaster at one address I sent to with a group mailing yesterday, saying delivery to other recipients (with a variety of ISPs) had been delayed. I is confused!

Beware. Turns out I'd been blacklisted by something called SORBS (Spam & Open Relay Blocking System) purely, it seems, because I have, in common with all other cable users, a dynamic IP address. I've contacted SORBS to request delisting but spotted an article on the internet which suggests they may not be that co-operative. Personally I'm not sure that this kind of vigilantism is the right way to combat spam.

Incidentally, thumbs up to NTL Tech Support who provided some good and prompt advice. If other NTL users suffer similar problems let's hope the company jumps on SORBS from a great height.


Cheers