Today, 12:08
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#1
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cf.member
Join Date: Mar 2011
Posts: 45
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360 box frozen
Following the recent software "upgrade", my 360 is now stuck on the Welcome screen. 
I've tried the usual suspects - switch off and on, cable check - but still nothing.
Any ideas/thoughts welcomed. Am I looking at a replacement box?
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Today, 14:06
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#2
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, Freely HD, SkyQ (UHD), EEtv (UHD), DAB+
Posts: 2,111
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Re: 360 box frozen
Tried switching it off at the mains for at least 30 seconds?
Quote:
Originally Posted by Meng
Following the recent software "upgrade", my 360 is now stuck on the Welcome screen.
I've tried the usual suspects - switch off and on, cable check - but still nothing.
Any ideas/thoughts welcomed. Am I looking at a replacement box? |
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Today, 14:08
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#3
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cf.member
Join Date: Mar 2011
Posts: 45
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Re: 360 box frozen
Quote:
Originally Posted by ozsat
Tried switching it off at the mains for at least 30 seconds?
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Yes - at least 60 seconds.
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Today, 14:08
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#4
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cf.member
Join Date: May 2026
Posts: 4
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Re: 360 box frozen
You could try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time.
Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.
The box should reboot, the power button will turn white and it should reset and boot up normally.
If that doesn't work you will need a new box.
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Today, 14:21
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#5
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 75
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,555
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Re: 360 box frozen
Quote:
Originally Posted by Roy247
You could try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time.
Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.
The box should reboot, the power button will turn white and it should reset and boot up normally.
If that doesn't work you will need a new box.
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What a faff and just when I was wavering 
__________________
No point in being pessimistic. You know it won`t work.
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Today, 18:16
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#6
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cf.addict
Join Date: Dec 2008
Services: Gig1, Mega TV, Sky Sports & Cinema UHD, TNT Sports, HBO Max, Netflix & Disney+ with ads, Prime
Posts: 274
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Re: 360 box frozen
Quote:
Originally Posted by Roy247
You could try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time.
Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.
The box should reboot, the power button will turn white and it should reset and boot up normally.
If that doesn't work you will need a new box.
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Hi Roy, good to see you are still around.
Recently there's been more success by turning off the 360 with the switch on the back of the box,and then holding down both the standby/power button and the - (minus) button at the same time, then turning the box on again whilst keeping hold of those buttons for a further 30 seconds.
__________________
2*TV360 boxes and 2 Stream boxes
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Today, 18:27
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#7
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cf.member
Join Date: Mar 2011
Posts: 45
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Re: 360 box frozen
Quote:
Originally Posted by Roy247
You could try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time.
Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.
The box should reboot, the power button will turn white and it should reset and boot up normally.
If that doesn't work you will need a new box.
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Tried that but no joy. Tricky manoeuvre as I only have two hands.
Thanks anyway, but it looks like I have to talk to someone at Virgin about a new box.
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Today, 18:46
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#8
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cf.mega poster
Join Date: Jan 2008
Posts: 11,197
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Re: 360 box frozen
Quote:
Originally Posted by Roy247
You could try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time.
Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.
The box should reboot, the power button will turn white and it should reset and boot up normally.
If that doesn't work you will need a new box.
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What does this do over and above a normal power off reboot?
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