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Re: Virgin media fined 28 million for cancellation delay tactics
Quote:
Originally Posted by Mr K
They only admitted it to get the fine reduced. It would have been £40 million otherwise.
They claim to have changed their ways, but that doesnt ring true given the amount of people that still have the same experience. How many managers in CS have been sacked as a result? Are they abandoning overseas call centres? Are they totally removing incentives for staff to stop cancellations?
They may well think the fine worthwhile and carry on as usual. I"m sure this is why they closed their CS forum, so the amount of issues and complaints about their practices is hidden.
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Dunno why you feel the need to ask me all them questions. You are more likely to have the answers than me because I think you care more
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