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Last time I tried I couldn't login to my account, I could only get the progress timeline bar of the different stages. Only a few days now from official account closure. It's been a long process, 4 months since I rang to cancel. Like you I'll never be going back.
4 months is along time I think I put my leaving request in March sometime.
If I log into my Virginmedia it says I've left and all I have is an webage image saying the £155 is paid 'so nothing to pay this month' but there is no account info on it and an email saying the kits returned.
So that should be the end of this nightmare so they better not try anything on May 20th when the £155 bill was meant to be paid, but I still don't trust them.
So that should be the end of this nightmare so they better not try anything on May 20th when the £155 bill was meant to be paid, but I still don't trust them.
I've done that, but the last thing anyone wants is for it to go to collections because I don't deal with stress well and having to fix something like this is very stressful to me.
If it hadn't said PAID on the site I would have paid it and then waited for a refund as per their email and if that didn't work gone to the CEOs office, anything but a phone call.
But it should be OK now it's just I've lost all trust in VM.
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