Shocking treatment by Virgin towards 86 year old couple.

[RichardCoulter]

This Radio 4 programme reports on the way that Virgin have been treating an 86 year old couple (it's the first feature.)

https://www.bbc.co.uk/programmes/m002v0z1

They lost their TV (and phone/broadband) back in January, were told that it would take until July to fix it and told that they must carry on paying their bill in full.

When they said that they needed to be able to call for medical help, they were lent a mobile phone, but were under strict instructions to only use it for 111 or 999, so could not keep in touch with family or friends!!

After Radio 4 became involved, it was fixed within a day and the bill payments were refunded.

The programme also said that 71% of people who complain to the body responsible for seeing that they treat people properly win their case and that Ofcom have already fined them for not looking after vulnerable customers properly.

Originally Posted by RichardCoulter

They lost their TV (and phone/broadband) back in January, were told that it would take until July to fix it and told that they must carry on paying their bill in full.

Ummm....

https://www.virginmedia.com/help/bil...c-compensation

Here’s how much we’ll credit you for the following service issues:

£10.34 per day for a total loss of service after 2 full working days from registering the loss of service to us

Did they register ?
Thats over £1,800 for 6 months.

You can report the issue to us by registering it online or alternatively, calling us. If we haven’t fixed the fault within two full working days from the end of that day, you will be entitled to £10.34 credit per day until it’s sorted. Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill – so there’s no need to call us to credit you.

[Jaymoss]

Yeah I am currently due this with my BT . Total loss of Service Friday Morning at 5 to 10 although for some reason they do not include Friday only Monday or Tuesday but the first full working day would be 10AM Monday surely