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Final Gas reading with Octopus 10011 I was billed at this figure. I gave both them and Outfox the same reading at the same time.
Got my first Outfox Bill and they some how have an opening reading of 9965 and an estimated reading for this bill of 10001 which is for energy I have already paid for. God knows where they got that figure from
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Turns out the regulator did not accept my readings thinking I had used to much gas and magically my bills had me paying twice for the same energy
Called them up and was told this and how she worded it triggered me as it is all making me out to be deceitful trying to over egg the old reading to get it at the cheaper rate. So basically they think I am defrauding them out of a measly £15 which is what the over charge is
Also I now have to send proof I am not lying after teller her the reading now is 40 units higher than the wrong estimate you had so how was my reading a lie when I joined. Sent both the octopus bill showing I paid and a timestamped photo of the meter .
Not impressed in the slightest
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Is your muffin buttered? Would you like me to assign someone to butter your muffin?
Turns out the regulator did not accept my readings thinking I had used to much gas and magically my bills had me paying twice for the same energy
Whatever reading they settle on must be used by both, so you cannot get charged for the same energy twice, all it will determine is what rate you pay (and to who).
Assuming Outfox is cheaper, then using a lower reading is surely better, more on the cheaper rate with them.
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