21-02-2026, 17:30
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#9136
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CF Resident Dog
Join Date: Mar 2005
Services: Zen FTTP 910
Posts: 15,497
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Re: Moans and Pet Hates
Ive spent the last 2hrs in Virginmedia Instagram chat with a request to cancel my services and have gone through all the security and given the reason why. I also pointed out I'm hard of hearing when on the phone, so 2hrs later their final message is to phone them to complete my cancellation request!!! So I'm stressed and not happy now as it was going so well.
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21-02-2026, 18:01
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#9137
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,887
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Re: Moans and Pet Hates
Fire off a CEO addressed email. Get some compo for not being disable friendly.
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21-02-2026, 18:12
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#9138
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CF Resident Dog
Join Date: Mar 2005
Services: Zen FTTP 910
Posts: 15,497
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Re: Moans and Pet Hates
Quote:
Originally Posted by thenry
Fire off a CEO addressed email. Get some compo for not being disable friendly.
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I've managed to get the normal live chat working I had to use Google Chrome to see the button, so I think a human is now processing it.
Normally I can use a phone, hearing isn't hopeless but when I tried last week the line was too quiet so gave up.
So far I'm impressed how easy it is going on live chat, I tried WhatsApp and they have never replied in over 2 weeks. Lol
Edit - all done that took all afternoon!
Edit 2 - just got the email confirmation and a phone call at the same time so I guess that'll be VM trying to keep me, I'm not answering it. I'm expecting the mobile to ring next!
Last edited by SnoopZ; 21-02-2026 at 18:53.
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22-02-2026, 15:11
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#9139
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 69
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,385
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Re: Moans and Pet Hates
The NHS waiting lists in Wales are so massive that they have started to use private doctors and nurses inside NHS hospitals in the evenings and weekends to try to clear the backlog.
Treatment? No. Just invite you by phone to attend a consultation (with a clerk).
I just took our daughter for her "consultation", today, a Sunday.
Confirm name, address and DOB. Are you still having the problem? Yes, so we can only offer you an endoscopy in about 2 years. Do you wish to go ahead? We'll add you to the list, goodbye.
All that could have been done with a short phonecall.
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22-02-2026, 18:21
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#9140
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,448
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Re: Moans and Pet Hates
Quote:
Originally Posted by SnoopZ
So far I'm impressed how easy it is going on live chat
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I cancelled mine using the chat, it was very easy (and pretty quick).
__________________
 Baby, I was born this way.
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22-02-2026, 21:30
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#9141
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CF Resident Dog
Join Date: Mar 2005
Services: Zen FTTP 910
Posts: 15,497
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Re: Moans and Pet Hates
Quote:
Originally Posted by Paul
I cancelled mine using the chat, it was very easy (and pretty quick).
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I tried WhatsApp but they never answered, my problem with live chat is it never gave me the option button in Vivaldi so I resorted to Chrome a browser I never normally use, but after that it was very easy, I just had to log into my account to pass security.
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Today, 13:12
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#9142
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vox populi vox dei
Join Date: Mar 2007
Location: the last resort
Services: every thing
Posts: 14,991
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Re: Moans and Pet Hates
got an E mail from Bill this morning, that's water bill £1031  it'd be cheaper to have petrol coming out of the taps
__________________
To be or not to be, woke is the question Whether 'tis nobler in the mind to suffer. The slings and arrows of outrageous wokedome, Or to take arms against a sea of wokies. And by opposing end them.
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Today, 13:20
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#9143
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In the gang of three
Join Date: Jul 2004
Location: Hiding . . from all the experts
Posts: 4,813
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Re: Moans and Pet Hates
Quote:
Originally Posted by papa smurf
got an E mail from Bill this morning, that's water bill £1031 it'd be cheaper to have petrol coming out of the taps |
Somewhere, shareholders are planning their next Super Yacht purchase 
__________________
“You get a wonderful view from the point of no return.” ~ T. Pratchett
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Today, 15:20
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#9144
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,320
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Re: Moans and Pet Hates
Virgin media have put their prices up again , This is a disgrace.
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Today, 16:17
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#9145
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In the gang of three
Join Date: Jul 2004
Location: Hiding . . from all the experts
Posts: 4,813
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Re: Moans and Pet Hates
Seems like most Businesses/Companies are raising prices, it's up to the individual whether they pay the price or find a cheaper alternative
__________________
“You get a wonderful view from the point of no return.” ~ T. Pratchett
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Today, 18:14
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#9146
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,156
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Re: Moans and Pet Hates
Quote:
Originally Posted by papa smurf
got an E mail from Bill this morning, that's water bill £1031 it'd be cheaper to have petrol coming out of the taps |
That seems quite high - our latest bill is £549 for the year (up from last year, as we are using more water).
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Today, 19:47
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#9147
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 69
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,385
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Re: Moans and Pet Hates
Quote:
Originally Posted by papa smurf
got an E mail from Bill this morning, that's water bill £1031 it'd be cheaper to have petrol coming out of the taps |
Our water bill is going up 9.7% to £1195.81 a year. 
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Today, 20:37
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#9148
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,156
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Re: Moans and Pet Hates
Quote:
Originally Posted by Carth
Seems like most Businesses/Companies are raising prices, it's up to the individual whether they pay the price or find a cheaper alternative |
A bit difficult with water…
__________________
Thank you for calling the Abyss.
If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
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Today, 21:37
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#9149
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,448
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Re: Moans and Pet Hates
Quote:
Originally Posted by Hugh
A bit difficult with water…
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Plenty of bottles in the shops/supermarkets.
Technically you could argue its no different to Gas & Electricity.
You have multiple suppliers, even though its the same physical connection.
__________________
Baby, I was born this way.
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