FTTP who to buy it from - Recommendations please - Page 4

SnoopZ · 11-01-2026, 11:33

Thoughts on EE FTTP, has anyone got any experience with them, how good or bad is customer support and is it UK based? It's not one I would have gone with initially but they're the first to drop a leaflet through my door and also offer a 12 month contract. My goal is to go with Cityfibre as soon as they say it's ready to order so the shorter the contract the better. I could take a monthly contact with someone but it's expensive and would have to buy my own router.

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The reviews are terrible so that's a big fat NO from me.

thenry · 11-01-2026, 13:35

My mum's with EE. Because she has smartphones they do her a big package. I tried to get her on 1gb community fibre around £25 per month which is cheaper than her current 150meg for around £30 per month. I've been in her company a couple of times when EE have called her and it's generic speak, like a robot. Nothing beats a constructive conversation.

SnoopZ · 11-01-2026, 15:04

Quote:

Originally Posted by thenry

My mum's with EE. Because she has smartphones they do her a big package. I tried to get her on 1gb community fibre around £25 per month which is cheaper than her current 150meg for around £30 per month. I've been in her company a couple of times when EE have called her and it's generic speak, like a robot. Nothing beats a constructive conversation.

I don't answer the phone to cold callers that would drive me nuts, atleast when I do this and ditch my landline my Pixel phone will do that work for me.

thenry · 11-01-2026, 15:30

my pixel thinks my service provider Three are a scam when they try call lol malwarebytes thinks Three billing texts with links are a scam ha lol

SnoopZ · 11-01-2026, 15:59

Quote:

Originally Posted by thenry

my pixel thinks my service provider Three are a scam when they try call lol malwarebytes thinks Three billing texts with links are a scam ha lol

SnoopZ · Today, 19:47

Decided to go with Zen primarily because it's got UK based support which seems to get good reviews, it's not the cheapest but it's an 18 month contract on Full Fibre 900 so that will be £50 a month, however I'm currently paying £128 a month to VM for 250mb, TV and phone( I know it's alot but didn't want the hassle of negotiating again and taking another 2 year contract).

I'll be cancelling all of VM including landline and my TV license so will save a monthly fortune and will rely on Zen and my IPTV service which is basically paid for with my EVERUP gift card monthly savings, so that will be a very nice yearly saving and maybe I can chuck it into my pension or an ISA.

**Paul** · Today, 19:51

I think you'll be fine with Zen, same price as I pay IDN (12 month contract) - you should also get a fixed IP address.

SnoopZ · Today, 19:57

Quote:

Originally Posted by Paul

I think you'll be fine with Zen, same price as I pay IDN (12 month contract) - you should also get a fixed IP address.

They provide a FRITZ!Box 7530 AX, hopefully that'll be good enough but I never needed anything fancy so if a VM Hub is good enough then this should be, the house is also small so WiFi range is never more than 15ft or so while inside.