General : Should I still be on the Hub 3?

[agentmatt]

Hi all,

I've had the Hub 3 for a long time now and thinking of moving to internet only (no TV or Land Line Phone).

I get the M350 service, so should VM have moved me to the new Hub 4 or 5 by now to make sure I'm getting the best possible speeds?

OR

If I'm wanting to move to Internet only, are other providers offering better rates, speeds etc.. ?

Cheers

[thenry]

Internet service providers generally upgrade kit when you agree new terms.

Have a look here https://www.cableforum.uk/board/show...php?t=33713613

If you can get fibre to the property I'd go with one of the associated providers

Virgin Media hubs explained here https://www.virginmedia.com/broadban...omer-deals/hub

[agentmatt]

Yeah, looking at the Uswitch website, it looks like I can get 1800Mps for £34 a mouth. VM have offered M350 for £47 a month until this April and then that goes up to £51 and then up to £55 in April 2027.


The Uswitch is a 12 month contract which includes a WiFi 7 Router.

I don't even you the VM router I was given, I by-passed it to a TP-Link Router.

[thenry]

Modem mode is the smart thing to do

Yeah go for fibre to the property. You can carry on using your own choice of router with the wall mounted modem

[daveeb]

Originally Posted by agentmatt

Yeah, looking at the Uswitch website, it looks like I can get 1800Mps for £34 a mouth. VM have offered M350 for £47 a month until this April and then that goes up to £51 and then up to £55 in April 2027.


The Uswitch is a 12 month contract which includes a WiFi 7 Router.

I don't even you the VM router I was given, I by-passed it to a TP-Link Router.

£47 for M350 is way over priced especially when you factor in the abysmal customer service.

[Inactive Digital]

There's an upgrade programme underway to replace Hub 3 & 4 to the Hub 5. It might take a while to reach you though.

https://www.ispreview.co.uk/index.ph...-for-free.html

[jem]

"Hi all,

I've had the Hub 3 for a long time now and thinking of moving to internet only (no TV or Land Line Phone).

I get the M350 service, so should VM have moved me to the new Hub 4 or 5 by now to make sure I'm getting the best possible speeds?

OR

If I'm wanting to move to Internet only, are other providers offering better rates, speeds etc.. ?

Cheers”

If the hub 3 is working OK, then the best advice is to leave well alone. If you are playing for 350 Mb/s and you are getting anywhere close to that, then an ‘updated’ hub will do nothing - except, possibly, lock you into a new 24 month minimum term contract.

Your second question is answered simply by ‘yes’. Other providers do offer vastly better speeds at cheaper costs. Do a bit of research, what is available to you, what can they offer, how much do they want?

And is something seems better than what VM offer then go for it. The only hassle will be the cancellation, but even that can be helped by the now mandatory ‘one-touch’ switching process. Unless you have a TV provision, because TV isn’t covered by this provision and you have to sort it yourself.

But honestly if you don’t mind a slight degree of hassle, then just go for it and move on.