General : Left Virgin

[HughA]

I believe Virgin can take fibre to the house and connect to an ONT built into the router.

[spankysmagicpian]

Originally Posted by gus0898uk

Paul, Did VM offer you any deals to stay?

Any ide where the chat operatives are based, UK, Africa?

Happy New Year everyone.

I'm a bit late to the thread here.

I think Virgin are now fully aware of the AltNets and streamers as my contract was due to finish next month (March), I used the chat and got a crazy deal (IMHO) to stay for another 18 months.

Originally Posted by HughA

I believe Virgin can take fibre to the house and connect to an ONT built into the router.

I dont know, but there is no sign of that happening around here.

[Broken Hope]

Originally Posted by Paul

Isnt this becasue the final bit to your house is not actually fibre, thats the case here, its coax.

On Virgins new network it’s full fibre to your house but they are using a hub 5X which has a fibre input instead of coax.

[toonlight]

Originally Posted by Peter729

I just had a call from Virgin I left them 18 months ago, they asked me if I left because of the price and I said partly. The asked me what deal I was on now and I told them, they said that was a very good deal and thanked me for my time.

Just confirms what an Odd company VM is, they must be feeling the pinch as nearly every in this area has moved to YouFibre.

Same here even before I got my last bill.... plus april 2025 .... increase of prices.
So for 150m without a deal high 60's with Youfibre in the low 30's for 1gig fibre, I dug out an old 2012 bill from when I installed the V2 ac1 modem around the time it went up to @150 <> 200m wait for it ..... 48.80. Yet in 2025 they want @67 are you serious???

Like many I've been hold off for a good while when the prices have been jumping thinking something will better will come along or offered for a even figure of money.... nothing! So go bye virgin! after over Its 21yrs as I've still have two broadband installer CD bundles from the NTL years...... for years of memories.

[Coffeeguy]

I left Virgin after giving them my custom for almost 25 years. I had a stonking offer 18 months ago when their app offered me an upgrade to Gig1 for £18 a month. The service is generally OK, but I loathe dealing with their 'tech support' when issues arise and playing the contract dance.

In the last year or so, Openreach and the altnets have finally run FTTP in my area. Talk about buses coming all at once!! Part of me was itching to move to full fibre and the lure of symmetrical 900Mbps was too much. Not having to deal with VM was a bonus and they made the decision that much easier this year and didn't call back once with an offer. More fool them as my average latency has dropped over 13ms. See the before and after thinkbroadband ping monitor graphs

[Jimmy-J]

Same here, was with VM at this address for 23 years and at my old address for about 4 years. I left about 5 months ago to go over to BRSK who are new in this area. Got the 2Gb up and down, haven't had a problem with them since joining.

[SnoopZ]

City Fibre are currently building out my village and I will also be leaving eventually, but it could be a while before something is available, but I don't want to renew my VM contract for 18 months to get my ridiculously high bill down so I hope it'll become available early 2026.