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Virginmedia huge outage
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Old 16-08-2025, 17:26   #16
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Re: Virginmedia huge outage
Mine was unwatchable on live, luckily l aways am 6 to7 days behind with the shows I watch on record . Guess some next week will be on catchup/stream site However failed to get on my e mail for around 24 hrs .log In , got please confirm e mail address etc. First one sent to *******@g..ll notice the error. Try other way was an address I have no idea what it was. 3 agents later and hanging on for around 50 mins the lady spend nearly 50 minutes getting corrected
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Old 16-08-2025, 21:47   #17
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Re: Virginmedia huge outage
Happen here @8.30 last night Leeds, tried the usual fixes like rebooting unable to resolve so ended watching old progs on BBC freeview.
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Old 17-08-2025, 08:52   #18
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Re: Virginmedia huge outage
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Originally Posted by raging bull View Post
Happen here @8.30 last night Leeds, tried the usual fixes like rebooting unable to resolve so ended watching old progs on BBC freeview.
Same here in NW Leeds - re-booting the V6 fixed it.
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Old 17-08-2025, 16:04   #19
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Re: Virginmedia huge outage
TNT Ultimate sound is stuttering like mad in the B42 area Perry Barr.
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Old 17-08-2025, 16:28   #20
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Re: Virginmedia huge outage
Check the audio settings on that channel on your box, to make sure you have Dolby Digital selected.
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Old 17-08-2025, 18:55   #21
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Re: Virginmedia huge outage
It’s only since VM went down it’s a problem their end. I’ve tried rebooting
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Old 17-08-2025, 23:00   #22
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Re: Virginmedia huge outage
So various people are having this problem in different areas. The fix at the moment is to pause play for a few seconds then unpause.

---------- Post added at 23:00 ---------- Previous post was at 22:50 ----------

Another solution
I’ve sorted it. On my V6 box if I press info you can change the audio track from stereo to unknown Dolby audio.

I now have perfect sound and it’s outputting Dolby Atmos on my receiver.

Not hearing any rear ambient noise though, so I suspect it’s stereo being sent out as fake Dolby Atmos which is probably what is causing the issue.
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Old 17-08-2025, 23:01   #23
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Re: Virginmedia huge outage
I thought this was fixed 2 days ago? Although I've not been home to test it.
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Old 17-08-2025, 23:20   #24
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Re: Virginmedia huge outage
Still ongoing
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Old 18-08-2025, 12:55   #25
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Re: Virginmedia huge outage
The only live TV I watch is the BBC News at Ten - most of my viewing is from the Virgin watchlist. I haven’t noticed any issues at all here.
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Old 18-08-2025, 14:11   #26
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Re: Virginmedia huge outage
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Originally Posted by cupcakes aka dd View Post
Still ongoing
Working well all day Sunday and fine so far today , just checked
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Old 18-08-2025, 18:47   #27
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Re: Virginmedia huge outage
Mines working fine.
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Old 20-08-2025, 17:21   #28
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Re: Virginmedia huge outage
And e mail has failed yet again. What a waste of time ,given a £10 discount WOW
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Old 22-08-2025, 13:38   #29
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Re: Virginmedia huge outage
TV and Broadband in the EH52 are in West Lothian has been a nightmare in the last couple of days. Originally they said it was just our home and arranged an engineer visit. They cancelled the visit late yesterday saying there was an outage in our area. Fix time keeps changing. Was originally today at 1408 and the latest change is now Tuesday 26th at 1008. Broadband has been down at least 5 times today, and when it comes back it is only on for a short period. I have registered the issue, so, we will see how they cope with the compensation if and when they fix it.
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Old 22-08-2025, 18:02   #30
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Re: Virginmedia huge outage
Quote:
Originally Posted by djs2202 View Post
TV and Broadband in the EH52 are in West Lothian has been a nightmare in the last couple of days. Originally they said it was just our home and arranged an engineer visit. They cancelled the visit late yesterday saying there was an outage in our area. Fix time keeps changing. Was originally today at 1408 and the latest change is now Tuesday 26th at 1008. Broadband has been down at least 5 times today, and when it comes back it is only on for a short period. I have registered the issue, so, we will see how they cope with the compensation if and when they fix it.
Make sure you have registered for some compensation when doing the service status check.
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