14-07-2025, 13:23
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#1
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 163
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Can't sign into VM !
Hi guys, not sure if I'm in the right place but here goes.
Yesyerday all was ok & working BUT today I can't sign into VM web site,
I'm positive all in working at my end I can still get VM on my Android Phone just not with my desk top PC.
Any ideas what's wrong ?
Thanks, Mike.
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14-07-2025, 15:10
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#2
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,043
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Re: Can't sign into VM !
Quote:
Originally Posted by mike @ home
Hi guys, not sure if I'm in the right place but here goes.
Yesyerday all was ok & working BUT today I can't sign into VM web site,
I'm positive all in working at my end I can still get VM on my Android Phone just not with my desk top PC.
Any ideas what's wrong ?
Thanks, Mike.
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Seem to be a lot problems with them at the moment, can't get into my e mail
__________________
No point in being pessimistic. You know it won`t work.
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14-07-2025, 15:14
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#3
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 163
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Re: Can't sign into VM !
Thanks Bud, Just tried 30 minutes ago & it was working.. tried 5 mins ago & it's down..Again,
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14-07-2025, 17:25
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#4
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,043
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Re: Can't sign into VM !
Quote:
Originally Posted by mike @ home
Thanks Bud, Just tried 30 minutes ago & it was working.. tried 5 mins ago & it's down..Again, 
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They have been messaging me all day , getting no were
__________________
No point in being pessimistic. You know it won`t work.
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14-07-2025, 22:16
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#5
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,836
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Re: Can't sign into VM !
May I pretty please have a rant.
I just hope your problems logging in are not the same as mine because I have been unable to login since early June and I'm hoping your problem is just a temporary glitch.
Using my chromebook, which has been my access point to My VM for the last 3 years, I put my email in and it goes to a screen saying Ooooops ...asks me to check a few things ... none of which are relevant to me or the problem ... then tells me to use the link to sort it out which just takes me back to the original login screen. Oooops. I have never got far along enough to give my password ---- Oooops
I found I can get in on my android mobile using Chrome, on my son's ipad and on his computer using chrome, firefox and even linux etc.
VM Faults have had me jumping through hoops and have ruled out everything and now say that there is nothing further they can do as it appears to be a security issue, "which may be resolved at some point". They couldn't explain what the actual issue is Oooops but have confirmed the details I am using to login are correct and that it's a fault at VM Oooops. ... So i'm stuck using my mobile and it's a pain when I can hardly read the details and increasing the size of the font only lets me read a couple of words at a time. Oooops I now have to download my bill just to check it. Petty annoyance I know but I'm errrr 'very fed up' and that's the polite version of how I feel. Oooops
Really hate that Ooooops screen with a vengeance and if anyone ever says Oooops to me I will likely go into rottweiler mode and savage their kneecaps grrrrrrr
End rant and breath.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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15-07-2025, 11:32
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#6
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 163
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Re: Can't sign into VM !
ok guys I have just been on the web site & I am getting into my email account so all "seems" ok at the mo. hope your all getting there as well, Good Luck.
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15-07-2025, 15:12
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#7
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,925
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Re: Can't sign into VM !
My advice to anyone is to ditch VM for email for most things and grab a few Gmail or outlook email accounts or just an email account not related to your ISP.
I've still got my ntlworld email which I use to log into My Virginmedia maybe once a year but I've set it to forward any emails that come to that to my Gmail account, everything is so much less painless doing this across all my devices.
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15-07-2025, 16:14
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#8
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 163
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Re: Can't sign into VM !
That's what I'm doing at the mo, I have 2 other email accounts & all are connected so I will always get my emails.
I have had my ........@ntlworld.com account since 2000 yep 25 years I've been with VM I joined when they were known as NTL World. I'm happy staying with them for now
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15-07-2025, 18:55
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#9
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,551
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Re: Can't sign into VM !
Quote:
Originally Posted by SnoopZ
I've still got my ntlworld email which I use to log into My Virginmedia maybe once a year but I've set it to forward any emails that come to that to my Gmail account, everything is so much less painless doing this across all my devices.
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I set mine to forward to my own email system years ago, and its still doing it, even after I left VM (6 months ago now).
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