Speed upgrade

[vivienne]

On 27th November I upgraded my speed from M300 to M500. On one occasion only since that date I have actually achieved 500 but the resultus are consistently no better than I was getting before - around 300 - 340.
Is it possible that my hub needs upgrading to cope with the speed increase ?

[spiderplant]

Originally Posted by vivienne

On 27th November I upgraded my speed from M300 to M500. On one occasion only since that date I have actually achieved 500 but the resultus are consistently no better than I was getting before - around 300 - 340.
Is it possible that my hub needs upgrading to cope with the speed increase ?

No, if you have ever seen 500, then your hub can manage that speed. You probably have a Hub3, which can manage up to 600.

How are you measuring the speed?

[vivienne]

I have used Ookla and the speed test on this forum

Wired or wifi?

[vivienne]

My ipad is wifi and in fact always gets marginally better resulty the desktop pc is connected with ethernet cable

Originally Posted by vivienne

I have used Ookla and the speed test on this forum

What time of day ?

[vivienne]

I vary timings of tests ranging from early morning to evening. The upload results have consistently been improved but not the download

Upload is rarely an issue as its so much slower than download (unless you are one of the lucky people on a symmetrical FTTP).
The best time to test is normally after 11pm. I dont know anything about the Ookla test, but the TBB test (that we use) is pretty reliable.

---------- Post added at 16:06 ---------- Previous post was at 16:00 ----------

Dont Virgin have a speed test that runs directly off your CM ?
I know I was able to do that in the past, but mines a Hub 4, not 3.
Also, I dont think it works in Modem mode, which is what I normally use.

[spiderplant]

Originally Posted by Paul

Dont Virgin have a speed test that runs directly off your CM ?

Yes indeed. https://www.samknows.com/realspeed/

If this shows your full speed, but you don't get that speed on your devices, the limit is either in your device or its connection to the Hub.

[vivienne]

Thank you all for your assistance and suggestions. I will certainly use the virgin test mentioned above, keep records for a few days of different times and results and try and get in touch with someone at Virgin at the end of the week with this additional information.

---------- Post added at 10:24 ---------- Previous post was at 10:13 ----------

Thank you I have tried the samknows realspeed test and this shows that the router speed is in excess of my package speed. I have M500 and the router speed on this test is 548. The desktop is 321 (connected by etthernet cable) and ipad 377.
Clearly I need to try and sort out positioning of the hub or something now.

[spiderplant]

If you are getting 321 on an ethernet-connected PC, it's likely the PC itself is the limit

[spankysmagicpian]

Originally Posted by spiderplant

If you are getting 321 on an ethernet-connected PC, it's likely the PC itself is the limit

Indeed - I've been on Gig1 for ages now but my PC (in the cellar) was only getting <100 mbps as I was using a 10/100 mini-switch. I put another port in and this jumped to 945 mbps which I'm quite happy with bearing in mind the Hub is upstairs and I self cabled the house with Cat5e so it's not far off the max speed.

[vivienne]

I have now moved the router. It was possibly too close to the tv and now have over 500 on the ipad. Desk still lagging a bit but as the hub speed is consistently 548 and 549 it is obviously the desktop computer that is the weak link.
Thank you all for your help with this.