VM General News Thread

Originally Posted by Paul

That could be 12+ months away.

Simply ?
There is nothing simple about it, esp with VMs customer "service".

Aside from which I should not have waste lots of my time trying to get better deals that new customers just get. I should just get them as well.

Many companis reward loyalty, VM does the exact opposite.

Agreed.

[RichardCoulter]

Originally Posted by RichardCoulter

What they seem to be doing is signing people up for extra services rather than offering a decent price cut.

For example, if their system says you could get the same services for £25 less, they offer free Sky Cinema and a tenner off.

A bit like a restaurant offering a free starter as opposed to a price cut on the same meal.

* main meal.

[nodrogd]

Originally Posted by vincerooney

i had no idea. i thought with broadband it remained the same forever. ah every day is a school day!

Usually changes as the result of a network re-segmentation exercise. If you end up on a new CMTS, either through a reseg or a fault, you end up with a different IP.

[45rpm]

Originally Posted by Paul

Simply ?
There is nothing simple about it, esp with VMs customer "service".

Aside from which I should not have waste lots of my time trying to get better deals that new customers just get. I should just get them as well.

Many companis reward loyalty, VM does the exact opposite.

Absolutely Paul - well said.

Some of the regulators (eg car insurance) are stopping "new customer only" discounts.

The telecom regulator should take note and do the same

[Gavin-D]

Virgin Media will implement the steepest broadband price rises of all providers so far, equivalent to £3.50 a month from April 2025.

[1andrew1]

Originally Posted by 45rpm

Absolutely Paul - well said.

Some of the regulators (eg car insurance) are stopping "new customer only" discounts.

The telecom regulator should take note and do the same

I agree. Existing customers especially those less able to shop around are being price-gouged.

[RichardCoulter]

Originally Posted by Gavin-D

Virgin Media will implement the steepest broadband price rises of all providers so far, equivalent to £3.50 a month from April 2025.

This must be why they are now proactively contacting customers to get them to renew their contracts before the current ones expires.

Sly barstewards

---------- Post added at 17:03 ---------- Previous post was at 17:02 ----------

Originally Posted by 1andrew1

I agree. Existing customers especially those less able to shop around are being price-gouged.

Yep, they are blatantly taking advantage of the most vulnerable in society, such as the elderly, disabled etc.

[Itshim]

Originally Posted by RichardCoulter

This must be why they are now proactively contacting customers to get them to renew their contracts before the current ones expires.

Sly barstewards

---------- Post added at 17:03 ---------- Previous post was at 17:02 ----------



Yep, they are blatantly taking advantage of the most vulnerable in society, such as the elderly, disabled etc.

Guess it depends on the starting price. ie £100 per month the 3.9% is greater on its own

[TimeLord2018]

Originally Posted by RichardCoulter

This must be why they are now proactively contacting customers to get them to renew their contracts before the current ones expires.

Sly barstewards

---------- Post added at 17:03 ---------- Previous post was at 17:02 ----------



Yep, they are blatantly taking advantage of the most vulnerable in society, such as the elderly, disabled etc.

The Essential broadband package isn't increasing in price though

[nomadking]

Originally Posted by RichardCoulter

This must be why they are now proactively contacting customers to get them to renew their contracts before the current ones expires.

Sly barstewards

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Yep, they are blatantly taking advantage of the most vulnerable in society, such as the elderly, disabled etc.

It's the regulator that is forcing them to contact you before the end of contract.

[RichardCoulter]

Originally Posted by nomadking

It's the regulator that is forcing them to contact you before the end of contract.

No, they are contacting people months before their contract expires in order to try to get them to recontract (this is different to the requirement by the regulator).

---------- Post added at 19:56 ---------- Previous post was at 19:56 ----------

Originally Posted by TimeLord2018

The Essential broadband package isn't increasing in price though

That's good, so at least some vulnerable people will be protected.

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Originally Posted by Itshim

Guess it depends on the starting price. ie £100 per month the 3.9% is greater on its own

True, but for the majority on an average cost package of £65ish or less(particularly those with broadband only) the new formula will cost more.

[nomadking]

Originally Posted by RichardCoulter

No, they are contacting people months before their contract expires in order to try to get them to recontract (this is different to the requirement by the regulator).

---------- Post added at 19:56 ---------- Previous post was at 19:56 ----------



That's good, so at least some vulnerable people will be protected.

---------- Post added at 20:02 ---------- Previous post was at 19:56 ----------



True, but for the majority on an average cost package of £65ish or less(particularly those with broadband only) the new formula will cost more.

The regulator requires them to inform people their contract is coming to an end and to inform them of the best possible deals that might be available.
Ofcom from 2020

Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under Ofcom rules coming into force tomorrow (15 February).

[Itshim]

Originally Posted by RichardCoulter

No, they are contacting people months before their contract expires in order to try to get them to recontract (this is different to the requirement by the regulator).

---------- Post added at 19:56 ---------- Previous post was at 19:56 ----------



That's good, so at least some vulnerable people will be protected.

---------- Post added at 20:02 ---------- Previous post was at 19:56 ----------



True, but for the majority on an average cost package of £65ish or less(particularly those with broadband only) the new formula will cost more.

Isn't 3.9% on 65 about £2.50 + rpi so about the same

[TimeLord2018]

It was RPI + 3.9% on the bundle price, so would more like £4.20...on £65 package.

[Mr K]

Whatever the increase, it won't make up for the thousands of customers they are losing. Along with their latest poor downgraded 360 tv box, it's a company in trouble. Liberty Global (aka VM) shares down 50% in the last 5 years.

First I was with Bell Cable Media, then Cable and Wireless, then NTL, then VM. Who next? Poundland Cable ?