11-05-2024, 17:16
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#1
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cf.addict
Join Date: Jan 2021
Location: Swansea, South Wales, UK
Age: 44
Services: 1GB Volt, Telephone all Inclusive.
Posts: 267
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Call from Virgin.
Had a call from virgin 2 days ago. Saying cos I'm a loyal customer and been with them for almost 16 years they have added 4 extra channel packs to my account for 50p extra for 18 months and one of the pack is sky sports hd.
Once the 18 months is up the full package price is more than £170
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11-05-2024, 18:28
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#2
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An Awesome Dude
Join Date: Mar 2009
Posts: 5,123
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Wow you have been with them that long and they cant do any better??
I tell ya.....
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12-05-2024, 03:00
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#3
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,565
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Re: Call from Virgin.
So they added channels (and cost) without your permission ?
__________________
 Baby, I was born this way.
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12-05-2024, 13:14
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#4
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 75
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,306
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Re: Call from Virgin.
Quote:
Originally Posted by Paul
So they added channels (and cost) without your permission ?
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My thought exactly  never mind the cost you will be stuck with.
__________________
No point in being pessimistic. You know it won`t work.
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12-05-2024, 17:37
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#5
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cf.mega poster
Join Date: Jan 2008
Posts: 10,959
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Re: Call from Virgin.
They are very manipulative because they want the commission.
I had a call saying "We are going to upgrade you to Mega TV" as if I had no choice. I replied that they wouldn't be doing anything without my permission. She never mentioned i'd lose TNT Sports and told lots of lies to try and get me to change. I have reported this to my contact at the office of the CEO, but I doubt it'll make any difference with this company.
One thing that you should check is that the price quoted is only 50p more and tjat you are getting what you were told you would.
There have been numerous cases where people are paying a higher price and/or not getting what was promised. When they ask for a recording of the phone call ot's 'not available'.
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12-05-2024, 23:01
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#6
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An Awesome Dude
Join Date: Mar 2009
Posts: 5,123
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Quote:
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Originally Posted by RichardCoulter
I had a call saying "We are going to upgrade you to Mega TV" as if I had no choice. I replied that they wouldn't be doing anything without my permission.
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Good for you....Dont let them walk all over ya!! 
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