General : Moving home, question about install

[zantarous]

So a few weeks on and things haven't moved along, it really is frustrating dealing with CS, even a complaint raised seems to be going round in circles, every time I speak to someone I am told a pre-pull is scheduled for that day, either staff just say that or the contractors that this with are gaming the system and just changing the date everyday so it doesn't breach an SLA.

I need to get this escalated and so far my request to speak to a manager or area manager is falling on deaf ears and I am getting absolutely no reply's regarding compensation.

Have you tried the actual VM forums ?

[zantarous]

Originally Posted by Paul

Have you tried the actual VM forums ?

Yes they were the ones that raised the complaint for me. I found some emails last night so I tried email the head of CS, don't expect a reply though.

[zantarous]

Had a call from someone at VM yesterday and they basically said that the cost of resolving the issue with pulling the cable was too costly and they will not be able to supply me with a service.

It is very odd as they are simply writing of the road, which has a lot of houses, even though the street is fully cabled up.

I guess they only left is now wait for OpenReach to fibre up my area, so goodbye VM after being a cable customer since 1997.