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		|  29-12-2023, 18:09 | #1 |  
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				V6
			 
 
			
			Awaiting  4th box in 7 months coming tomorrow , getting  silly would horizon be any better
		 
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		|  29-12-2023, 18:49 | #2 |  
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				Re: V6
			 
 
			
			What's wrong with it, and were the previous ones the same?
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		|  30-12-2023, 18:24 | #3 |  
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				Re: V6
			 
 
			
			
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					Originally Posted by spiderplant  What's wrong with it, and were the previous ones the same? |  Faulty  hard drive , yes it's the second to pack in . Asked engineer if I should look at 360. Answer  was a very simple NO . Not worth the extra cost. The only real difference is that you can talk to it ! Got a new box from van  when told about  the failures, heres hoping  , but a least did not have to put programme  links in again. Thanks to post about moving info . It works    
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		|  30-12-2023, 19:40 | #4 |  
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				Re: V6
			 
 
			
			The box isn't on a shelf near a speaker, is it?   I suspect vibration is often the cause of hard drive failures.
 Good to know that copy series links still works.
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		|  30-12-2023, 19:47 | #5 |  
	| Dr Pepper Addict Cable Forum Team 
				 
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				Re: V6
			 
 
			
			Do you turn it off every day ?Powering them on and off all the time is not good for hard disks.
 
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		|  30-12-2023, 22:37 | #6 |  
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				Re: V6
			 
 
			
			
	Quote: 
	
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					Originally Posted by spiderplant  The box isn't on a shelf near a speaker, is it?   I suspect vibration is often the cause of hard drive failures.No behind  TV but that's it
 Good to know that copy series links still works.
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 ---------- Post added at 21:37 ---------- Previous post was at 21:36 ----------
 
 
 
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					Originally Posted by Paul  Do you turn it off every day ?Powering them on and off all the time is not good for hard disks.
 |  No  shut TV down  but that's it
		 
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		|  01-01-2024, 03:58 | #7 |  
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				Re: V6
			 
 
			
			
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					Originally Posted by Paul  Do you turn it off every day ?Powering them on and off all the time is not good for hard disks.
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Do people actually turn off there electronics?
 
Most, if not all, are designed to use less energy when in standby nowadays
		 
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		|  01-01-2024, 16:07 | #8 |  
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				Re: V6
			 
 
			
			
	Quote: 
	
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					Originally Posted by Itshim  Faulty  hard drive , yes it's the second to pack in . Asked engineer if I should look at 360. Answer  was a very simple NO . Not worth the extra cost. The only real difference is that you can talk to it ! Got a new box from van  when told about  the failures, heres hoping  , but a least did not have to put programme  links in again. Thanks to post about moving info . It works   |  Bear in mind that there are very few "new" Arris manufactured V6 boxes about now. The majority of replacements are refurb units specifically for TiVO V6 fault swapouts. Arris boxes can run both TiVO & Horizon firmware, but the newer Humax boxes only run Horizon.
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		|  01-01-2024, 16:53 | #9 |  
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				Re: V6
			 
 
			
			
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					Originally Posted by nodrogd  Bear in mind that there are very few "new" Arris manufactured V6 boxes about now. The majority of replacements are refurb units specifically for TiVO V6 fault swapouts. Arris boxes can run both TiVO & Horizon firmware, but the newer Humax boxes only run Horizon. |  Totally  get what you are saying  ,does that mean the engineer  is a liar   he said replacements are not sent out in sealed  polythene  with all the eu etc , tec paper work. Seems to have settled  down after 48 hrs or so .
		 
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		|  05-01-2024, 17:51 | #10 |  
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				Re: V6
			 
 
			
			Have spoken to agents  11 times in 6 days , each one before  today have said the problem  is at there end and is fixed . Now sending  an engineer  , what the point is I don't know
		 
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		|  05-01-2024, 18:56 | #11 |  
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				Re: V6
			 
 
			
			
	Quote: 
	
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					Originally Posted by Itshim  Have spoken to agents  11 times in 6 days , each one before  today have said the problem  is at there end and is fixed . Now sending  an engineer  , what the point is I don't know |  What's the fault this time?
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		|  05-01-2024, 19:58 | #12 |  
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				Re: V6
			 
 
			
			The TV  shuts down giving  a snowscreen. Rebooting  the box does nothing, doing this gives a red/pink screen with the virgin logo , this changes back to a snow screen . It is a matter of waiting for it to reappear,  I mean it comes back as if nothing  has happened,  not a startup  screen ,welcome etc. I  have been told by all but the last agent that the box has not activated  ( he promised  a phone call back , still waiting for that (12 hrs) )Remember it could have been working  for number of hours before. Each time I have called we go around in circles, before being told that it is fixed , even had  a email  saying the same thing.  The last agent  gave up.  And is sending  the engineer,  really  not sure what he will do and  feel that I am just hanging  around for nothing  will see
		 
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		|  05-01-2024, 20:58 | #13 |  
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				Re: V6
			 
 
			
			I think that's a communication problem between the box and TV.   Have you got a different HDMI lead you could try?  Also factory reset your TV if it has such a thing.
 It's definitely not an activation problem.  It would never work if it was.
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		|  05-01-2024, 22:39 | #14 |  
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				Re: V6
			 
 
			
			
	Quote: 
	
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					Originally Posted by spiderplant  I think that's a communication problem between the box and TV.   Have you got a different HDMI lead you could try?  Also factory reset your TV if it has such a thing.
 It's definitely not an activation problem.  It would never work if it was.
 |  Guess the engineer  will give it a go , the hdmi lead was supplied  by Virgin . It happened  on the old TV.  And a week old new one. Would the TV cause a problem  that happen  after a number of hours working  fine , and restart  5 minutes  later ?
		 
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		|  06-01-2024, 01:04 | #15 |  
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				Re: V6
			 
 
			
			
	Quote: 
	
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					Originally Posted by Itshim  Guess the engineer  will give it a go , the hdmi lead was supplied  by Virgin . It happened  on the old TV.  And a week old new one. Would the TV cause a problem  that happen  after a number of hours working  fine , and restart  5 minutes  later ? |  I'd second SP's idea to try a different HDMI cable. Is it near a lot of other cables ?
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