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25 years - time to go
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Old 05-10-2023, 08:34   #31
jobbie8
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Re: 25 years - time to go

I signed up with NTL in the mid-'90s and had great discounts over the years, but this year after a deal ended my bill went from £76 to £100 and was due to go to £120 after a discount ended.

I called retentions a few times, best offer was £99 to drop movies, lose TNT, keep Max It, and 250 BB
So I cancelled, and signed up in my wife's name for 250mbps BB costing £15 a month for 6 months, then £33 for 18 months.
Signed to Sky Stream for £24. Very happy with that.

Last edited by jobbie8; 05-10-2023 at 08:37.
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Old 05-10-2023, 09:52   #32
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Re: 25 years - time to go

There just not very competitive now with the amount of choice they need to up their game
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Old 05-10-2023, 18:55   #33
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Re: 25 years - time to go

Quote:
Originally Posted by jobbie8 View Post
I signed up with NTL in the mid-'90s and had great discounts over the years, but this year after a deal ended my bill went from £76 to £100 and was due to go to £120 after a discount ended.

I called retentions a few times, best offer was £99 to drop movies, lose TNT, keep Max It, and 250 BB
So I cancelled, and signed up in my wife's name for 250mbps BB costing £15 a month for 6 months, then £33 for 18 months.
Signed to Sky Stream for £24. Very happy with that.
Am I correct in thinking that the address remained the same , so did you not have to return the equipment? and wait for your wife's to be sent out ? Or are virgin media that stupid
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Old 05-10-2023, 19:26   #34
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Re: 25 years - time to go

Quote:
Originally Posted by jobbie8 View Post
I signed up with NTL in the mid-'90s and had great discounts over the years, but this year after a deal ended my bill went from £76 to £100 and was due to go to £120 after a discount ended.

I called retentions a few times, best offer was £99 to drop movies, lose TNT, keep Max It, and 250 BB
So I cancelled, and signed up in my wife's name for 250mbps BB costing £15 a month for 6 months, then £33 for 18 months.
Signed to Sky Stream for £24. Very happy with that.
Also been using the service since analogue cable TV and Comtel and NTL and their 512kbps BB. Had lots of deals over the years and just took another haha Gig 1 for £29.55 per month with only 1 April price rise during the contract period
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Old 07-10-2023, 11:39   #35
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Re: 25 years - time to go

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Originally Posted by Itshim View Post
Am I correct in thinking that the address remained the same , so did you not have to return the equipment? and wait for your wife's to be sent out ? Or are virgin media that stupid
Yeah, same address, my wife's name, and bank details.

I sent my old equipment back, and my wife's modem arrived before that. We had less than 24 hours without internet. Good discount on Sky Stream too for 18 months, (excellent picture, even on MTV channels) should save £750+ in 18 months

Very happy.
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Old 07-10-2023, 11:53   #36
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Re: 25 years - time to go

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Originally Posted by Itshim View Post
Am I correct in thinking that the address remained the same , so did you not have to return the equipment? and wait for your wife's to be sent out ? Or are virgin media that stupid
https://community.virginmedia.com/t5...t/td-p/5275076

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Thanks for posting in regards to leaving to return as a new customer, we appreciate you raising this via the forums and welcome to the community.

The timescale is usually 90 days but if there is someone else in the property who hasn't had Virgin Media prior or in the last 90 days they could sign up once the current account has been cancelled. They would need to speak to the team on 0800 183 1234.
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Old 07-10-2023, 17:05   #37
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Re: 25 years - time to go

Thanks to both of you, good to know.
An option for the future, now need to get one of the dogs a bank account
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Old 07-10-2023, 20:15   #38
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Re: 25 years - time to go

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Originally Posted by Itshim View Post
Thanks to both of you, good to know.
An option for the future, now need to get one of the dogs a bank account
Allegedly the 90 day thing isn't enforced. They are never going to turn down custom.
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Old 07-10-2023, 20:32   #39
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Re: 25 years - time to go

My Gig1 deal I got from cancelling is 45p cheaper than new customer deal for 6 months the likely £15 cheaper for the next 12 months
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Old 08-10-2023, 10:05   #40
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Re: 25 years - time to go

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Originally Posted by Itshim View Post
Am I correct in thinking that the address remained the same , so did you not have to return the equipment? and wait for your wife's to be sent out ? Or are virgin media that stupid
The equipment has to be exchanged for data protection reasons - personal data gets stored in it.
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Old 20-10-2023, 13:47   #41
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Re: 25 years - time to go

Not has virgin for about 4 years. Waiting to get out of my Sky contract to go back.
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Old 20-10-2023, 15:50   #42
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Re: 25 years - time to go

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Originally Posted by Kiebry1996 View Post
Not has virgin for about 4 years. Waiting to get out of my Sky contract to go back.
Why? Just curious.
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