20-06-2023, 19:18
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#31
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Mass pixelation
The national pixellation fault was fixed at 03:40 this morning. If you still have picture issues, these are a separate problem and need to raise with VM
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21-06-2023, 08:39
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#32
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cf.member
Join Date: Mar 2010
Location: Nottingham
Services: VM V6 x 2. 500MB broadband.
Posts: 24
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Re: Mass pixelation
Quote:
Originally Posted by spiderplant
The national pixellation fault was fixed at 03:40 this morning. If you still have picture issues, these are a separate problem and need to raise with VM
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I too have seen pixellation across many channels and at different times, including on recordings. I see that it is reported that the national issue was fixed early on 20 June. On the same day (evening) I watched a recording of a C5 programme made on 19 June and that had quite bad pixellation. As that recording was made before the issue was fixed, would the pixellation be retained on the recording or would the "fix" fix the recording too? I haven't yet had the chance to see any recordings made after the fix was implemented.
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21-06-2023, 08:47
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#33
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Got inside news - PM me
Join Date: Jul 2006
Location: Media Boy UK HQ
Posts: 15,067
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Re: Mass pixelation
Quote:
Originally Posted by AdamDigital
I too have seen pixellation across many channels and at different times, including on recordings. I see that it is reported that the national issue was fixed early on 20 June. On the same day (evening) I watched a recording of a C5 programme made on 19 June and that had quite bad pixellation. As that recording was made before the issue was fixed, would the pixellation be retained on the recording or would the "fix" fix the recording too? I haven't yet had the chance to see any recordings made after the fix was implemented.
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Pixellation will stay on the recording.
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21-06-2023, 12:11
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#34
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cf.mega poster
Join Date: May 2006
Location: Camden, north London
Age: 66
Services: 500mb, 2 x TV360, Maxit TV, Sky Sports, Sky Movies, TNT Sports, Premier Sports, iPhone 14 pro max
Posts: 1,310
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Re: Mass pixelation
Quote:
Originally Posted by spiderplant
The national pixellation fault was fixed at 03:40 this morning. If you still have picture issues, these are a separate problem and need to raise with VM
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Cheers for the info! 
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07-07-2023, 20:27
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#35
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cf.mega poster
Join Date: Mar 2012
Posts: 4,108
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Re: Mass pixelation
I'm still having pixelation issues, seems worse on BBC channels.
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07-07-2023, 21:25
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#36
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Mass pixelation
Quote:
Originally Posted by Mad Max
I'm still having pixelation issues, seems worse on BBC channels.
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Have you reported it?
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08-07-2023, 12:48
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#37
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cf.mega poster
Join Date: Mar 2012
Posts: 4,108
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Re: Mass pixelation
Quote:
Originally Posted by spiderplant
Have you reported it?
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Not yet, mate, I tried on Friday but got put through to the usual overseas line, and tbh they are totally useless, I asked to be put through to someone in the UK but apparently no one was available, so I just gave up, the customer service is utter crap!
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09-07-2023, 11:00
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#38
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cf.member
Join Date: Sep 2021
Services: BRSK 1gb broadband, sky stream
Posts: 56
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Re: Mass pixelation
"No one available" makes a change from the usual "we aren't allowed to transfer you to the UK" which retentions have repeatedly said is rubbish.
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09-07-2023, 12:25
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#39
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), EEtv (UHD), DAB+
Posts: 2,002
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Re: Mass pixelation
They may say it but I don't think they are unable to transfer to UK.
I suspect there is some penalty for either the staff member or the out-sourced company if too many calls are actually directed back to the UK.
There comes a point that it isn't worth having overseas call centres if call are being pass on.
I don't have an issue with oversea call centres. I have an issue in using call centres where they staff have no hands-on experience or hands-on access.
Quote:
Originally Posted by Kevc69
"No one available" makes a change from the usual "we aren't allowed to transfer you to the UK" which retentions have repeatedly said is rubbish.
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Last edited by ozsat; 09-07-2023 at 12:36.
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09-07-2023, 15:04
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#40
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,558
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Re: Mass pixelation
I dont care where call centres are located, I do care that I cant understand what they say, or that they blindly follow scripts with no real ability to actually help.
They have been ringing me everyday this week becasue my contract is up soon (from a Blackburn number) and I cant understand half of what they are saying. I blocked the number after 2 days.
__________________
 Baby, I was born this way.
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13-08-2023, 14:59
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#41
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Got inside news - PM me
Join Date: Jul 2006
Location: Media Boy UK HQ
Posts: 15,067
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Re: Mass pixelation
Has anyone else got pixelation on Sky Documentary HD, More4 HD and MTV HD?
I have found the pixelation comes and goes.
pixelation was on Sky Documentary HD at 2am on Thursday but was away by 9pm on Thursday.
No pixelation yesterday.
Woke up today and pixelation has reappear.
Last edited by Media Boy UK; 13-08-2023 at 15:21.
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13-08-2023, 17:50
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#42
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Mass pixelation
You have a signal fault. Those channels are all on the same frequency.
Make sure all the cable connectors are tight. You will need a technician visit if that doesn't fix it.
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13-08-2023, 18:05
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#43
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Got inside news - PM me
Join Date: Jul 2006
Location: Media Boy UK HQ
Posts: 15,067
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Re: Mass pixelation
Quote:
Originally Posted by spiderplant
You have a signal fault. Those channels are all on the same frequency.
Make sure all the cable connectors are tight. You will need a technician visit if that doesn't fix it.
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I feel it coming from Virgin end.
It on two boxes - all other channels are ok - Just got boxes on August 2nd - just to be on phone for over 90mins on August 3rd to get Virgin out to work on boxes again.
All work on new boxes was done by "technician".
I am really starting to think about joining Sky.
Is Virgin Media own by Disney???
Last edited by Media Boy UK; 13-08-2023 at 18:18.
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13-08-2023, 20:18
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#44
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Mass pixelation
Quote:
Originally Posted by Media Boy UK
all other channels are ok
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I bet Animal Planet HD does it too.
Just curious: Are Quest HD and TLC HD OK?
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14-08-2023, 00:10
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#45
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Got inside news - PM me
Join Date: Jul 2006
Location: Media Boy UK HQ
Posts: 15,067
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Re: Mass pixelation
Quote:
Originally Posted by spiderplant
I bet Animal Planet HD does it too.
Just curious: Are Quest HD and TLC HD OK?
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Quest HD and TLC HD are Okay, but Animal Planet HD is bad. Didn't notice it was bad so thanks for the info
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