Cap on buying yourself out of a Virgin contract to be scrapped.

Originally Posted by Rillington

So does this mean that, if for example, you are paying £100/month for your services and for reasons out of your control you have to move somewhere where there is no Vm services with a year left on your contact then VM would come after you for £1,200?

No…

From the link above…

The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. If you move outside our network area during your minimum period, you might have to pay an early disconnection fee for ending your contract early.

If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. If we get this back within 30 days and it’s validated, we’ll apply a credit to the value of your early disconnection fee to your account. If you’ve already been billed for your early disconnection fee before we apply the credit, we’ll still apply the credit to your account.

[RichardCoulter]

As contract lengths have now routinely been increased to 18 months, this could still be a hefty sum indeed.

I wonder if someone could downgrade and then cancel the contract early to save some money?

---------- Post added at 19:49 ---------- Previous post was at 19:44 ----------

Originally Posted by RobboEdin

PS Living abroad does not get you off any early disconnection fees.

True, but it would be nigh on impossible to trace, let alone recover, money from someone abroad. Even local authorities with their extra powers write off such debts and debt collection agencies wouldn't touch them with a bargepole.

The size of the amounts owed would simply be too uneconomical to pursue.

They may do a quick search to see if someone has lied to them and is still living in the UK, but due to data protection laws a private company could only find you if you didn't opt to go onto the Edited Register of the electoral roll.

Anyone who does get found, despite being on the Edited Register, needs to ask where they obtained their information from. Fines for breaking the GDPR will easily dwarf any amounts owed, so they are likely to go away with their tail between their legs hoping you don't report them to the Information Commissioner.

Originally Posted by Rillington

So does this mean that, if for example, you are paying £100/month for your services and for reasons out of your control you have to move somewhere where there is no Vm services with a year left on your contact then VM would come after you for £1,200?

Originally Posted by Hugh

No…

From the link above…

Originally Posted by RichardCoulter

As contract lengths have now routinely been increased to 18 months, this could still be a hefty sum indeed.

I wonder if someone could downgrade and then cancel the contract early to save some money?

---------- Post added at 19:49 ---------- Previous post was at 19:44 ----------

True, but it would be nigh on impossible to trace, let alone recover, money from someone abroad. Even local authorities with their extra powers write off such debts and debt collection agencies wouldn't touch them with a bargepole.

The size of the amounts owed would simply be too uneconomical to pursue.

They may do a quick search to see if someone has lied to them and is still living in the UK, but due to data protection laws a private company could only find you if you didn't opt to go onto the Edited Register of the electoral roll.

Anyone who does get found, despite being on the Edited Register, needs to ask where they obtained their information from. Fines for breaking the GDPR will easily dwarf any amounts owed, so they are likely to go away with their tail between their legs hoping you don't report them to the Information Commissioner.

Which part of "No" didn’t you understand?

[Mr K]

Be nice to hear from someone that has successfully made a claim for a refund of cancellation charges. VM charge them regardless, up to you to meet their narrow criteria for a refund. Anyone done this? Their CS doesn’t fill me with confidence.

[RichardCoulter]

Originally Posted by Mr K

Be nice to hear from someone that has successfully made a claim for a refund of cancellation charges. VM charge them regardless, up to you to meet their narrow criteria for a refund. Anyone done this? Their CS doesn’t fill me with confidence.

Exactly. It sounds like one of those cashback schemes where you have to meet impossible demands or remember to ring up at 12:58 and 10 seconds on the first day of June during a leap year..

Crafted to make people forget in their busy lives so they cannot claim, but to look good good to the casual observer.

People won't be happy, which is why I think that some will try and play Virgin St their own genersl game of sly, dishonest, disingenuou and manipulative behaviour (in my experience & opinion).

It wouldn't surprise me if they have had to do this, so are going to be as strict and inflexible as possible to prevent as many people claiming tje money back as possible.

They will probably say "Can we have a forwarding address in order tovsend any refund due" and then use it to pursue any unpaid charges..

They'd get my PO Box addres if it were me, but a c/o addrrss should suffice. Asking them to communicate to the current addrrsd with a redirection on place would be a good idea too. The Post Office cannot disclose tje new address tovanyone else.

[RobboEdin]

When are you going to give up on your vendetta against Virgin Media, Richard?
Virgin Media have a process to ensure that people like you don’t pretend they’ve moved to a non-serviced area to get off their contracted responsibilities.
The sooner you cancel your last contract with this company you find so odious the better.
I’m sure you’ll find another company to spend your time berating.

[RichardCoulter]

Originally Posted by RobboEdin

When are you going to give up on your vendetta against Virgin Media, Richard?
Virgin Media have a process to ensure that people like you don’t pretend they’ve moved to a non-serviced area to get off their contracted responsibilities.
The sooner you cancel your last contract with this company you find so odious the better.
I’m sure you’ll find another company to spend your time berating.

When they were good, I said so. Now they are crap, I (and many, many others) say so.

You do lnow that thishis forum was set up so that people can share their honest opinions about cable, yes?

Do share the 'processes' that Virgin deploy agaonst 'people like me''?

I am too seriously disabled to move to somewhere else in the UK, never mind abroard and am in my twilight years,.

I too welcome the day that someone professional buys Virgin or suitable competition becomes available in my area.. if they too turn out to be crap, of course I will say do. If they turn out to be good, I'll say that too.

If you don't like thst, you are free to put me on ognore instead of whining about it.

Anyone would think you had shares in the company

[Rillington]

Originally Posted by Hugh

No…

From the link above…

Thank you for finding out and posting this information Hugh.