Potential new customer questions
16-09-2022, 21:17
|
#16
|
|
cf.mega poster
Join Date: Mar 2012
Posts: 4,108
|
Re: Potential new customer questions
Quote:
Originally Posted by pip08456
It just slides on now and has for the past 10 yrs. It is tight though, I've never had a problem with it.
|
Thanks.
|
|
|
|
16-09-2022, 22:49
|
#17
|
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Potential new customer questions
If you swap Hubs you won't get a new cable so it'll still be the screw cable you have now.
The push to fit cables for Hubs come from the self install packs.
The V6 / 360 boxes do have a different cable connection which is the same design as we use in the UK for terrestrial aerials.
|
|
|
|
|
17-09-2022, 16:17
|
#18
|
|
cf.mega poster
Join Date: Mar 2010
Posts: 12,313
|
Re: Potential new customer questions
Bit worried by self install , what if there’s a cable fault we haven’t used Virgin in a long long time.
|
|
|
|
|
17-09-2022, 17:26
|
#19
|
|
cf.mega poster
Join Date: Jun 2003
Posts: 9,018
|
Re: Potential new customer questions
Quote:
Originally Posted by muppetman11
Bit worried by self install , what if there’s a cable fault we haven’t used Virgin in a long long time.
|
They'll come out and fix it.
|
|
|
|
|
17-09-2022, 21:38
|
#20
|
|
cf.mega poster
Join Date: Mar 2012
Posts: 4,108
|
Re: Potential new customer questions
My new Hub 5 arrives on Thursday next week, do I have to install it on the day it arrives?
|
|
|
|
|
17-09-2022, 21:50
|
#21
|
|
cf.mega poster
Join Date: Jun 2003
Posts: 9,018
|
Re: Potential new customer questions
Quote:
Originally Posted by Mad Max
My new Hub 5 arrives on Thursday next week, do I have to install it on the day it arrives?
|
No, but don't leave it more than a few days. You may have to call to get it reactivated if you leave it too long.
|
|
|
|
|
17-09-2022, 22:05
|
#22
|
|
cf.mega poster
Join Date: Mar 2010
Posts: 12,313
|
Re: Potential new customer questions
Quote:
Originally Posted by spiderplant
They'll come out and fix it.
|
Is that free of charge as a manned installation option was £30.
|
|
|
|
|
17-09-2022, 22:38
|
#23
|
|
cf.mega poster
Join Date: Jun 2003
Posts: 9,018
|
Re: Potential new customer questions
Quote:
Originally Posted by muppetman11
Is that free of charge as a manned installation option was £30.
|
Yes
|
|
|
|
|
18-09-2022, 13:54
|
#24
|
|
cf.mega poster
Join Date: Mar 2012
Posts: 4,108
|
Re: Potential new customer questions
Quote:
Originally Posted by spiderplant
No, but don't leave it more than a few days. You may have to call to get it reactivated if you leave it too long.
|
Thanks, I'm not home next Thursday until late pm, but I'll definitely get it up and running the next day.
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 04:39.
|
Join CF
You are here: 
