VOIP

[Cheile48]

Letter today from VM saying that VOIP will replace the existing phone line from 1 November. They will supply an adapter to connect our cordless phone to the Superhub, has anyone got details of the length of the cable they supply with the adapter?

[ScottishSteve]

The adapter has a cable not even 5cm long which connects directly to your phone cable.
Instead of plugging your phone into the socket on the wall you plug it in to your adapter in your router.

[Cheile48]

Originally Posted by ScottishSteve

The adapter has a cable not even 5cm long which connects directly to your phone cable.
Instead of plugging your phone into the socket on the wall you plug it in to your adapter in your router.

Thanks, that's pretty much what I thought so I'll buy an extension cable.

[Mr K]

Originally Posted by Cheile48

Letter today from VM saying that VOIP will replace the existing phone line from 1 November. They will supply an adapter to connect our cordless phone to the Superhub, has anyone got details of the length of the cable they supply with the adapter?

It's definitely a downgrade. Having a phone line independent of your broadband and electricity supply is a much more robust service.

I haven't heard anything about it yet and my phone line is separate. Maybe that's because I have an SH2, if so I won't be changing it !

[BenMcr]

Originally Posted by Mr K

Maybe that's because I have an SH2, if so I won't be changing it !

You'll be required to at some point to make a choice. If you keep the SH2 then your line will be disconnected and your bundle adjusted to be for your remaining services.

If you want to keep your line you'll need to upgrade to the Hub offered that includes the phone support.

[Mr K]

Originally Posted by BenMcr

You'll be required to at some point to make a choice. If you keep the SH2 then your line will be disconnected and your bundle adjusted to be for your remaining services.

If you want to keep your line you'll need to upgrade to the Hub offered that includes the phone support.

When will 'some point' though?

Tbh I'm not a 'vulnerable', customer so not a big deal, but many are and depend on their landline. A voip service isn't as reliable.

VM should pay for any extra extensions and cables though. Have they mentioned that in 'the letter'?

[BenMcr]

Originally Posted by Mr K

When will 'some point' though?

Between now and 2025.

[Mr K]

Originally Posted by BenMcr

Between now and 2025.

Ah well i expect VM will wait till the last moment before having to upgrade their customers equipment !

Originally Posted by BenMcr

your line will be disconnected and your bundle adjusted to be for your remaining services.

What if you have the required hub, but simply decide you dont want a VOIP line - will they just remove it from your contract ?

[pip08456]

Originally Posted by Paul

What if you have the required hub, but simply decide you dont want a VOIP line - will they just remove it from your contract ?

I should imagine so.

[BenMcr]

Originally Posted by Paul

What if you have the required hub, but simply decide you dont want a VOIP line - will they just remove it from your contract ?

Originally Posted by pip08456

I should imagine so.

Anyone with a compatible Hub would be switched over automatically by default. Whether that's done via the adapter being sent out or by an engineer appointment is up to the customer after they receive the notification.

To remove the phone service would be a bundle change.

Customers Virgin Media know are vulnerable are contacted by agents rather than just having an email or postal communications.

[Hom3r]

About a month ago I too received the adaptor and was told I will be told when to plug it in, and not to do yet as my phone wouldn't work.


Well on Wednesday I couldn't receive any calls, but could make them not good when you are waiting an important call about my dad.


On Thursday my phone was completely dean, so I called them on Friday, and they said I had been switched to VOIP.


So I ran some extension cable I had pre bought in anticipation of this, so now I'm back up and running.


My only concern in that if there is a power cut I'll have no landline, but hopefully the mobile will still work.

[Dude111]

Originally Posted by Mr K

It's definitely a downgrade.

Indeed..... The quality is crappy.....

We have digital phone from cable co. and it blows..... I would love having a land line again!

[RichardCoulter]

Originally Posted by Hom3r

About a month ago I too received the adaptor and was told I will be told when to plug it in, and not to do yet as my phone wouldn't work.


Well on Wednesday I couldn't receive any calls, but could make them not good when you are waiting an important call about my dad.


On Thursday my phone was completely dean, so I called them on Friday, and they said I had been switched to VOIP.


So I ran some extension cable I had pre bought in anticipation of this, so now I'm back up and running.


My only concern in that if there is a power cut I'll have no landline, but hopefully the mobile will still work.

Power cuts will be even more problematic if people are cut off for X number of hours a day because of the shortage of gas

The VOIP phone will also stop working if your broadband goes down.

---------- Post added at 01:05 ---------- Previous post was at 01:01 ----------

Originally Posted by Mr K

When will 'some point' though?

Tbh I'm not a 'vulnerable', customer so not a big deal, but many are and depend on their landline. A voip service isn't as reliable.

VM should pay for any extra extensions and cables though. Have they mentioned that in 'the letter'?

I am and i'm dreading this. I believe that vulnerable customers are given a back up battery in case of power cuts, but what's the use of this if it's the broadband that's down?

[spiderplant]

Originally Posted by RichardCoulter

I am and i'm dreading this. I believe that vulnerable customers are given a back up battery in case of power cuts, but what's the use of this if it's the broadband that's down?

It uses a mobile phone connection, not broadband.