200M Network Congestion - Page 7

Taf · 05-05-2022, 17:34

Quote:

Originally Posted by General Maximus

factory reset?

I did 3 reboots, and 3 resets.

I finally got to talk to a guy with the most unintelligible accent on 150 (120 was a typo). He did deep resets from his end a few times, then it all burst back into life.

This sort of thing happens every time the superhub is updated...

Back on topic, I asked him if they were getting reports about internet problems most evenings from 8 to 10. He has no record of any.

General Maximus · 05-05-2022, 19:15

Quote:

Originally Posted by Taf

This sort of thing happens every time the superhub is updated...

I am not being a dick dude but the best way to avoid these problems is to buy a proper router which doesn't have them. Software updates shouldn't involve mandatory phone calls to tech support for whatever tf a deep reset is.

Quote:

Originally Posted by Taf

I asked him if they were getting reports about internet problems most evenings from 8 to 10. He has no record of any.

I wouldn't expect him to, it is way above his pay grade and they struggle with the simplest of problems. When I had a problem with with my new shub4 before Christmas I rang tech support for a new one and luckily the person who I spoke to put me straight through to second line because she didn't understand a thing I was saying.

Skie · 05-05-2022, 23:42

I hope you guys are raising it with VM and asking for some level of compo. To have your connection become a jittery mess would make gaming and anything else jitter intolerant (voip, zoom/teams calls, livestreaming) pretty awful during that period. The fact it's so consistent at peak times points to a broken bit of core kit somewhere, or just a complete lack of capacity and a failover link coming into use.

General Maximus · 05-05-2022, 23:57

It has been clear tonight but i definitely feel it when i am gaming

Brunel · 06-05-2022, 11:56

https://www.thinkbroadband.com/news/...latency-issues

General Maximus · 06-05-2022, 14:52

Quote:

We’ve now determined the root cause of the issue and can confirm that it’s an issue exclusively impacting traffic passing through an interconnect from our network to the ThinkBroadband server site.

General traffic on our network is not impacted and as a result, the TB BQM is not reporting accurate latency data for Virgin Media customers right now.

Bullshit, my lag while gaming is terrible and it isn't psychosomatic. I can be playing quite happily for ages, start experiencing noticeable lag and then when I check my graph later I see the mountain.

General Maximus · 08-05-2022, 00:33

Feels like it is the first Saturday in a month that we haven't had a bump. Maybe they have finally fixed it

General Maximus · 10-05-2022, 00:43

I don't want to jinx it but it looks like they have fixed it. I have looked back at the last 5 days' worth of graphs and they are squeaky clean

Brunel · 10-05-2022, 13:11

A bit dodgy this a.m.

General Maximus · 10-05-2022, 13:13

not as bad for me

Brunel · 11-05-2022, 19:53

MORE LARGE SPIKES TONIGHT.

General Maximus · 11-05-2022, 20:03

It looks like something is just starting for me:

Brunel · 12-05-2022, 23:53

Now been confirmed "There is a complex fault and is taking a little longer to fix"

General Maximus · 13-05-2022, 00:06

Quote:

Originally Posted by Brunel

"There is a complex fault and is taking a little longer to fix"

oh but it can't be, it is exclusive to the TBB link which doesn't matter because we have got samknows

Brunel · 13-05-2022, 00:41

There are two faults one is the Thinkbroadband saga, also there is a local area fault.
My B.Q.M. looks horrendous still.

Another graph that I monitor from a property approx 5Km from here is near enough perfect now.