VM News Another Price Increase - Page 18

Ken W · 21-01-2022, 06:34

Quote:

Originally Posted by Rexz

We are on broadband only. I was able to get them to reduce it from £50 to £46.50 last year only to have this £3.50 increase sent to us today. So for us, an increase of 8%. We already had to downgrade from 350mbit to 200mbit so it looks like we will be downgrading again...

At the moment I pay £42 per month and now it is increased by £4.00 per month.

djmagnifique · 21-01-2022, 17:41

Quote:

Originally Posted by MrB

Interesting, so it seems there may be a change in contracts depending on when you join (or how they have applied a promotion to accounts - whether as a fixed price contract/price for a fixed term, like mine, or it seems as a discount of X off the tariff - so the amount of discount stays the same but the price it is based on increases as does the price you pay).

If you still have the same wording about being able to leave penalty free, then that is an option to renegotiate.

Spoke to retentions who have said I won't get the price increase and that that is showing on my account. They also said I because I had recently re-contracted was why I got the email I did (previous contract was due to end in April). I'll see what happens in March.

RichardCoulter · 21-01-2022, 20:58

By which time you will be too late to cancel and there will be 'no record of your call'.

I'd get them to drop you an email to confirm what they said, though, in the past, i've simply been told that what was said in the email was a mistake and that the 'price increase still stands'.

This might work in their country, but not in ours and I took it further to get it taken off.

RobboEdin · 21-01-2022, 21:04

Please remove that last statement. That is totally uncalled for.

**Hugh** · 21-01-2022, 21:10

Quote:

Originally Posted by RichardCoulter

By which time you will be too late to cancel and there will be 'no record of your call'.

I'd get them to drop you an email to confirm what they said, though, in the past, i've simply been told that what was said in the email was a mistake and that the 'price increase still stands'.

This might work in their country, but not in ours and I took it further to get it taken off.

Richard, if it was an offshore call-centre, they work to rules and scripts set up by VM, and there is regular Quality Control checks on these things.

Your last line reflects badly upon you, but not a surprise, given your previous posts on this type of situation.

djmagnifique · 21-01-2022, 21:54

Quote:

Originally Posted by RichardCoulter

By which time you will be too late to cancel and there will be 'no record of your call'.

I'd get them to drop you an email to confirm what they said, though, in the past, i've simply been told that what was said in the email was a mistake and that the 'price increase still stands'.

This might work in their country, but not in ours and I took it further to get it taken off.

I spoke to someone in the UK.

**Hugh** · 21-01-2022, 22:22

Quote:

Originally Posted by djmagnifique

I spoke to someone in the UK.

1701-e · 21-01-2022, 22:36

I ended up with a price reduction from an off shore agent the day after a GB based agent couldn't or wouldn't do anything. It didn't work in this country but the overseas agent came up with the goods

jfman · 21-01-2022, 22:42

Richard in xenophobic outburst shocker.

jobbie8 · 22-01-2022, 00:11

My discount is up in May. Paying £66 for Max it, Sky Cinema, 200BB and weekends landline.
Called up today, got 6 months at £61 then for the next 12 months £72, with no price increases until 18-month contract is up. I checked my email and the contract says the same. I'm pleased with the new contract, at least I won't be paying £111+ in June.

Rexz · 22-01-2022, 00:17

Quote:

Originally Posted by jfman

Richard in xenophobic outburst shocker.

I hardly find his reply xenophobic... Maybe a bit prejudice.... Unless of course he has a fear of foreigners? Please don't just jump on a bandwagon and misuse a word for personal gain...

jfman · 22-01-2022, 00:48

Quote:

Originally Posted by Rexz

I hardly find his reply xenophobic... Maybe a bit prejudice.... Unless of course he has a fear of foreigners? Please don't just jump on a bandwagon and misuse a word for personal gain...

I'm not sure what personal gain I have from stating something that is so self-evident you capture it in your own response.

**Hugh** · 22-01-2022, 01:12

Quote:

Originally Posted by Rexz

I hardly find his reply xenophobic... Maybe a bit prejudice.... Unless of course he has a fear of foreigners? Please don't just jump on a bandwagon and misuse a word for personal gain...

Quote:

xenophobia

A fear of or antipathy towards foreigners and strangers

https://www.oxfordreference.com/view...9599868-e-2072

nialli · 23-01-2022, 16:39

Interesting post on VM's Community Forum about the price rise:

Quote:

Any discount that you've been offered for the 12/18 months will still be honoured, so if you accepted a fixed price then you'll receive that until the end of the discount period. If you accepted a £ or % amount off, this will also continue to be honoured but you will see your price increase from March 1st. We will advise you in your communication how the price change will affect your deal.

https://community.virginmedia.com/t5...920131#M173824

Inactive Digital · 24-01-2022, 10:25

Quote:

Originally Posted by nialli

Interesting post on VM's Community Forum about the price rise:

https://community.virginmedia.com/t5...920131#M173824

That's how I understood it to be, i.e. If you receive a £10 discount, that stays the same but the overall cost of the package still increases. I've never known them offer percentage discounts though.

I received my letter this morning, which is strange as they usually email me. My increase is just over 10%, so on a par with what looks to be average across the telecoms sector this year.