1000M 1gb with Hub 4 modem only mode. - Page 2

j0s0r · 10-01-2022, 14:03

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Quote:

Originally Posted by spiderplant

Do you still have the problem? A fix for slow speeds on some Hub4s was deployed on Saturday.

If you do still have the problem, try a factory reset on the Hub.
https://www.virginmedia.com/help/vir...reset-your-hub

Just done a factory reset still have the same issue.

bigsinky · 10-01-2022, 14:34

Quote:

Originally Posted by General Maximus

Your issue is different to the ops because he is getting full speed to the hub. You aren't are your issue is with VM.

agreed. i had issues with slow speeds to the hub using samknows speed test. VM put in a new cable run from the cabinet for me. now getting a solid 1154 to the hub but unfortunately only 950 to the PC.

---------- Post added at 13:34 ---------- Previous post was at 13:31 ----------

Quote:

Originally Posted by j0s0r

Think you must be confused.. I have the same issue

---------- Post added at 13:03 ---------- Previous post was at 13:02 ----------

Just done a factory reset still have the same issue.

thats a cabling issue my friend. something not right with your network. if youre using a gigabit network you should be seeing nearly 950 with a wired connection. WiFi speeds will vary alot.

j0s0r · 10-01-2022, 15:18

Quote:

Originally Posted by bigsinky

agreed. i had issues with slow speeds to the hub using samknows speed test. VM put in a new cable run from the cabinet for me. now getting a solid 1154 to the hub but unfortunately only 950 to the PC.

---------- Post added at 13:34 ---------- Previous post was at 13:31 ----------

thats a cabling issue my friend. something not right with your network. if youre using a gigabit network you should be seeing nearly 950 with a wired connection. WiFi speeds will vary alot.

I think it's more of a Hub 4 issue than my cabling, 3 different cat 6 cables used. Even used a cat 5e cable to test same result slow speed from the hub 4 to the PC

ozsat · 10-01-2022, 17:29

The PC speed on the right will be affected by processor issues etc. in the PC as you are using a browser.

Try Ookla speedtest app for PC download speed.

I get between 400-800Mbs to the PC in Edge but 1.1Gpbs you the Hub4. Ookla usually gives 900+Mbs.

nialli · 10-01-2022, 18:41

I think I have a similar issue to the OP. I have a new SH4 in modem mode connected to an Eero mesh router. The router reports a connection to the Internet of c.1Gb but my devices are only showing 600Mb connections.
Mr Spiderplant - will a factory reset resolve this? I’m confused as you say the fix is only for “some” SH4s

bigsinky · 10-01-2022, 18:44

Quote:

Originally Posted by j0s0r

I think it's more of a Hub 4 issue than my cabling, 3 different cat 6 cables used. Even used a cat 5e cable to test same result slow speed from the hub 4 to the PC

Oh ok. Chances of 3 cables being dud are remote.

spiderplant · 10-01-2022, 20:28

Quote:

Originally Posted by nialli

I think I have a similar issue to the OP. I have a new SH4 in modem mode connected to an Eero mesh router. The router reports a connection to the Internet of c.1Gb but my devices are only showing 600Mb connections.
Mr Spiderplant - will a factory reset resolve this? I’m confused as you say the fix is only for “some” SH4s

There was a fault where some SH4s wouldn't use all the downstream channels so they couldn't get the full 1Gbps. Instead they'd get a very consistent lower speed such as 380Mbps. A fix was deployed for this on Saturday, but there is some speculation that a factory reset may also be necessary. This is the fault I thought j0s0r had. However now they have posted SamKnows data showing they are getting 1145Mbps at the hub, that clearly isn't the problem. As others have said, j0s0r's problem is somewhere on the LAN side, and it sounds like your is too.

No harm in trying a factory reset though.

---------- Post added at 19:28 ---------- Previous post was at 19:24 ----------

Quote:

Originally Posted by bigsinky

Oh ok. Chances of 3 cables being dud are remote.

Don't rule it out, if they all came from the same source. I once had a box of 100 and they were all dud (the wrong pairs were twisted)

mrmistoffelees · 10-01-2022, 23:16

Quote:

Originally Posted by General Maximus

Your issue is different to the ops because he is getting full speed to the hub. You aren't are your issue is with VM.

Actually i read it as the same issue as mine

Full speed to the hub, but Ethernet hand off from hub to device is very poor.

My two laptops connected (one Mac and one windows) each connected via Ethernet and done one at a time to the SH4 with no wireless devices receive between 300-500

The router does exactly the same.

The same machines and cables connected to a work iot network receive near enough 1gb

The above proves that it’s not the cable or device NIC causing the issue.

General Maximus · 10-01-2022, 23:43

Quote:

Originally Posted by j0s0r

Put the Hub4 back to router mode and use the samknows still get terrible speed 432 Mbps

Quote:

Originally Posted by mrmistoffelees

Actually i read it as the same issue as mine

it's not

mrmistoffelees · 11-01-2022, 00:50

Quote:

Originally Posted by General Maximus

it's not

Considering Samknows gives two speeds It’s open to interpretation as it doesn’t specify if that speed is to the hub or the device. I believe it’s the latter.

Regardless, my issue for is not with router, devices or cabling. I now somehow need vm support to appreciate this.

j0s0r · 11-01-2022, 11:21

Try windows safemode with networking and see what speed you get. I did it this morning and I am getting the full proper speed

So done a reset of windows and everything seems sorted

mrmistoffelees · 11-01-2022, 16:47

Thanks, but as i've already said, the same equipment connected on another network gives near enough 1gb speeds. the laptops & cables are sound, the issue is with the handoff from the SH4

Sephiroth · 13-01-2022, 15:59

Did the potential router issue get considered in your case MrM. You didn't tell us what router you have and whether or not QoS is enabled.

mrmistoffelees · 13-01-2022, 16:35

Quote:

Originally Posted by Sephiroth

Did the potential router issue get considered in your case MrM. You didn't tell us what router you have and whether or not QoS is enabled.

It did, QOS disabled and still the same issue.

Also PIN reset the SH4 this morning, repeated testing with both laptops and router as before, same issue.

Sephiroth · 13-01-2022, 17:08

Somewhere in the forum someone said that the Hub 4 was replaced and this went away. I can't pinpoint it. Is it time to put a call in?