VM Router : Hub 5 at no extra cost

[gordon861]

Originally Posted by TAZMANUK

Same here had hub 4 over a week and the so called free speed boost from 350 to 500 I'm still only getting 360 to 370 at best even though I've checked the configuration file and does say I'm on 500, be interested to know if they are various configuration files so those that are on none volt bundles get true 500 and those that are on volt bundles are capped.

Just a thought

I finally got my speed upgrade 200->350 after a week of waiting for it, the solution call Customer Services and get them to resend the activation over the wire. Took about 5mins when I got through for the Hub to reboot and all sorted.

[rtho782]

Originally Posted by gordon861

I finally got my speed upgrade 200->350 after a week of waiting for it, the solution call Customer Services and get them to resend the activation over the wire. Took about 5mins when I got through for the Hub to reboot and all sorted.

Do you mean Volt? Which customer services did you call, O2 or VM?

Mine supposedly got activated a while ago but nothing.

[TAZMANUK]

Mines activated as I see the new configuration file, in just saying the speed at best 370 to 375, I've rebooted the modem and will wait for it to settle, and ill try speedtest. I did get asked to have a hub 5 which i filled details in and delivery date of 24th, that was last week it stated takes 14 days for a email about it but haven't had any update on it and does not show up on my orders either and have been told it's all ordered at the back end a different department apparently.

I took screenshots all through the ordering process as proof as it's odd that it's not showing up as a self instal kit or in my orders and appointments section of my account. At first I thought the email was a phishing email since they was a large volume coming in not so long since from McAfee etc

[gordon861]

Originally Posted by rtho782

Do you mean Volt? Which customer services did you call, O2 or VM?

Mine supposedly got activated a while ago but nothing.

Yes Volt, I have had a total run around with VM recently.

First they offered the Hub5 which they then claimed didn't exist, but I got anyways. The Volt was announced, I spoke to O2 who were great and upgraded my data right away. O2 then passed my details to VM to upgrade my speed, VM then decided to email me to say that my upgrade would happen and that my new Hub3 would arrive last week (which confused me a little). Since then I had been checking my speed, trying to get help on the forums and rebooting my Hub5 but nothing helped.

In the end I called VM on 150 and went through to the technical faults people. Although being difficult to understand they listened and then did a remote reboot of the Hub5 and pushed the speed update at the same time. Once rebooted my speed upgrade was working.

[ianch99]

Originally Posted by gordon861

Yes Volt, I have had a total run around with VM recently.

First they offered the Hub5 which they then claimed didn't exist, but I got anyways. The Volt was announced, I spoke to O2 who were great and upgraded my data right away. O2 then passed my details to VM to upgrade my speed, VM then decided to email me to say that my upgrade would happen and that my new Hub3 would arrive last week (which confused me a little). Since then I had been checking my speed, trying to get help on the forums and rebooting my Hub5 but nothing helped.

In the end I called VM on 150 and went through to the technical faults people. Although being difficult to understand they listened and then did a remote reboot of the Hub5 and pushed the speed update at the same time. Once rebooted my speed upgrade was working.

How do you find the Hub 5? Is it stable connection-wise?

[rtho782]

It's been a nightmare of callbacks that never happen an customer services fobbing me off trying to get volt. I've had an email and a text saying it has been activated, but my data hasn't increased nor has my speed.

Thinking of doing a 14 day termination to be honest because the stonewalling is pissing me off.

---------- Post added at 18:20 ---------- Previous post was at 16:29 ----------

https://imgur.com/BJjy1mY.png

Somehow I don't have much faith.

[rtho782]

Got there!

[Gobble]

Originally Posted by rtho782

Got there!

Assume this still on the hub 4 though?

[rtho782]

Originally Posted by Gobble

Assume this still on the hub 4 though?

Yeah, unfortunately, modem mode and balance-rr over the 1G ports to a mikrotik device, then 10g over single mode fibre to my UDMP, then 10G to the rest of my network.

Crickey, please use smaller images next time, I had to resize it.

[ianch99]

Any feedback yet on the stability of the Hub 5, ideally in modem mode?

[Gobble]

Originally Posted by rtho782

Yeah, unfortunately, modem mode and balance-rr over the 1G ports to a mikrotik device, then 10g over single mode fibre to my UDMP, then 10G to the rest of my network.

Wow, that's some setup right there! The Hub 5 invites do seem to be continuing from what I've seen in the VM community with some users on 1gig now at least.

[Grimpy]

Originally Posted by Treble3

1gb users are now getting emails to get the hub 5

Haven't received one yet.

[General Maximus]

me neither and I need one asap. I googled it earlier and a VM webpage said Gig 1 customers can now sign up for one through the VM mobile app so I downloaded it and I couldn't find any mention of it anywhere.

[Grimpy]

Originally Posted by General Maximus

me neither and I need one asap. I googled it earlier and a VM webpage said Gig 1 customers can now sign up for one through the VM mobile app so I downloaded it and I couldn't find any mention of it anywhere.

I just went here and even though I have a hub 4 it's offering me a hub 3

https://www.virginmedia.com/broadban...omer-deals/hub

Think I will give them a ring tomorrow.