General : £3000 spent and Virgin can't connect me

[aptsys]

Originally Posted by Sephiroth

The difference here is that your image shows OPENREACH FTTP (the customer’s cabinet). For that to work with VM, he would need to be in a fibre area (FTTP) otherwise it can’t be done.

Not quite understanding your misunderstanding here. We've done exactly what was pictured before with the Virgin Cable equipment in there too. No issues at all.

[Sephiroth]

Originally Posted by aptsys

Not quite understanding your misunderstanding here. We've done exactly what was pictured before with the Virgin Cable equipment in there too. No issues at all.

That was 4 months ago and the matter was resolved by VM refunding the customer's outlay.

As to your point, the this was all about how to get fibre to the customer's premises from a VM coax cabinet, which VM won't/can't do for reasons I've explained in the thread. I've not misunderstood anything.

[Skie]

Originally Posted by Sephiroth

That was 4 months ago and the matter was resolved by VM refunding the customer's outlay.

As to your point, the this was all about how to get fibre to the customer's premises from a VM coax cabinet, which VM won't/can't do for reasons I've explained in the thread. I've not misunderstood anything.

Well it took a court judgement and then bailiffs, so not quite the passive "refunding the customers outlay" you're implying

[Sephiroth]

Originally Posted by Skie

Well it took a court judgement and then bailiffs, so not quite the passive "refunding the customers outlay" you're implying

Well, that wasn't the point I was addressing. Apparantly, I misunderstood the whole technical thing.