Times asks: Does Virgin Media have the worst service in Britain?

[Taf]

Originally Posted by Chris

The original version of this website, nthellworld.com.

I still access this place via https://www.nthellworld.uk/home.php

[spankysmagicpian]

tldr: more nonsense.
In 22 years, it's been down about twice for me which wasn't even for a full day. Few DNS issues but that's it.

Originally Posted by Taf

I still access this place via https://www.nthellworld.uk/home.php

Yep, we keep that page up and running.

[peanut]

Originally Posted by Taf

I still access this place via https://www.nthellworld.uk/home.php

Yep, same here.

But unfortunately, Virgin Media keeps renewing its ownership of nthellworld.com. It doesn't even point to their community forum, it just redirects to their homepage. Maybe one of these days they'll forget and we'll redeem it for its original venerable purpose.

[RichardCoulter]

Originally Posted by ScottishSteve

Here you go
http://archive.today/1Gdwi

http://archive.today/eFQPe

Thanks Steve, that is very useful

---------- Post added at 16:20 ---------- Previous post was at 16:16 ----------

Originally Posted by spankysmagicpian

tldr: more nonsense.
In 22 years, it's been down about twice for me which wasn't even for a full day. Few DNS issues but that's it.

The question is regarding the abysmal customer service from VM as opposed to any technical problems (though of course technical issues can give rise to complaints about not being able to get through to resolve matters, how the interaction was handled if they could etc).

Originally Posted by RichardCoulter

Thanks Steve, that is very useful

---------- Post added at 16:20 ---------- Previous post was at 16:16 ----------



The question is regarding the abysmal customer service from VM as opposed to any technical problems (though of course technical issues can give rise to complaints about not being able to get through to resolve matters, how the interaction was handled if they could etc).

Then shouldn't the thread title reflect this?

[Frazz]

Had cable from when cabletel installed in my area and then through to NTL followed by virgin media and in nearly 30 years I've had very few issues with any of the companies.

Negotiate with customer service at end of contract each time and always manage to negotiate a good deal so have to say overall I'm very satisfied with them

[RichardCoulter]

Originally Posted by Hugh

Then shouldn't the thread title reflect this?

The thread title reflects vertabim the question that the Times asked. In general conversation the term 'service' could apply either to bad customer service or to bad technical service with regards to their products. In this case The Times articles are clearly referring to bad customer service.

Typical - headline not accurately reflecting article...

[Mr K]

Customer service, particularly via phonelines is crap everywhere. The bar isn't very high, however VMs has deteriorated significantly lately. Only if you're cancelling will you get a better service.
Cheap overseas call centres, customer retention, direct debits and profit margins is the name of the game.

[alanbjames]

For the most part my service is great but i do have 1 issue they cant seem to solve.

If i log into My Virgin Media i cannot access any of my mail boxes, cant change passwords nor can i upgrade packages. Theres an open ticket but its been ongoing since last October.

[RichardCoulter]

Looks like VM are also failing to properly pay automatic payments for loss of service:

https://archive.ph/yNsCF

This formed part of my complaint as I was constantly reassured that I would receive compensation for loss of service, but only when matters had been resolved. Once matters had been resolved they changed their mind and said I was entitled to nothing! How they can continue to get away with conducting business like this either commercially or legally is beyond me. Like one of the customers in the Sunday Times artticle, matters were only resolved after the threat of legal action by my representative.