18-11-2020, 17:09
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#1
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cf.addict
Join Date: Jan 2004
Location: High Wycombe
Age: 56
Posts: 264
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Moved router issue
I have moved my hub 3 from loft to down living room we already VM cable when we had tv fews ago but not any more. connected all cables for few hours now getting green flashing light no internet
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18-11-2020, 17:18
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#2
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Trollsplatter
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,223
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Re: Moved router issue
There's not really enough information here to help you. What have you connected your Hub3 to?
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18-11-2020, 17:28
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#3
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cf.addict
Join Date: Jan 2004
Location: High Wycombe
Age: 56
Posts: 264
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Re: Moved router issue
Quote:
Originally Posted by Chris
There's not really enough information here to help you. What have you connected your Hub3 to?
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To the Virgin media cable that comes from out side
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18-11-2020, 17:37
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#4
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Trollsplatter
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,223
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Re: Moved router issue
I'm assuming you mean you've connected it to the wall box on the inside of your house, rather than trying to connect it directly to a cable coming through the wall.
When was the last time the wall box you've connected to was successfully used for anything?
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18-11-2020, 17:38
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Moved router issue
Sounds like that cable isn't connected any more
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18-11-2020, 18:02
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#6
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cf.addict
Join Date: Jan 2004
Location: High Wycombe
Age: 56
Posts: 264
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Re: Moved router issue
Quote:
Originally Posted by spiderplant
Sounds like that cable isn't connected any more
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Yea looks like one in loft the cable is connected and one in the living room has been disconnected hopefully they can come out and reconnect it
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18-11-2020, 20:35
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#7
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cf.mega poster
Join Date: Mar 2005
Location: here
Age: 56
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: Moved router issue
Quote:
Originally Posted by 2old4this
Yea looks like one in loft the cable is connected and one in the living room has been disconnected hopefully they can come out and reconnect it
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At a cost?
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18-11-2020, 20:45
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#8
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cf.addict
Join Date: Jan 2004
Location: High Wycombe
Age: 56
Posts: 264
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Re: Moved router issue
Quote:
Originally Posted by sollp
At a cost?
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Any idea what cost is as I been told its only a 5 min job
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18-11-2020, 21:05
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#9
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cf.mega poster
Join Date: Mar 2005
Location: here
Age: 56
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: Moved router issue
Quote:
Originally Posted by 2old4this
Any idea what cost is as I been told its only a 5 min job
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There is a cost to VM to send an engineer out, you might get lucky but it should be a call out at your expense
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18-11-2020, 21:24
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#10
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Moved router issue
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18-11-2020, 21:35
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#11
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,955
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Re: Moved router issue
Quote:
Originally Posted by spiderplant
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Why not £94.06 or £104.67?
Prices like £99 indicate a rip off.
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18-11-2020, 21:38
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#12
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cf.mega poster
Join Date: Oct 2009
Posts: 2,070
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Re: Moved router issue
Quote:
Originally Posted by Mr K
Why not £94.06 or £104.67?
Prices like £99 indicate a rip off.
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OK I’ll make sure it’s £104.67.
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18-11-2020, 22:27
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#13
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Moved router issue
Quote:
Originally Posted by Mr K
Why not £94.06 or £104.67?
Prices like £99 indicate a rip off.
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OK, for you, £82.50 plus VAT 
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18-11-2020, 23:10
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#14
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cf.addict
Join Date: Jan 2004
Location: High Wycombe
Age: 56
Posts: 264
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Re: Moved router issue
Technician Installation
£30 per installation
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18-11-2020, 23:57
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#15
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Moved router issue
Quote:
Originally Posted by 2old4this
Technician Installation
£30 per installation
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That's where new kit is being installed. The one that applies to you is:
Quote:
Technician Appointments - A request by you to change the home set up of your services (for example if you would like your equipment moved to a different location)
£99 charge per appointment plus other associated costs on a case by case basis
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(There wouldn't be any additional costs in your case)
You might actually be better off getting a TV box installed downstairs, then swapping them over yourself.
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